User's Guide (Windows) Express5800 Series NEC ESMPRO AlertManager Chapter 1 General Description Chapter 2 Installation Chapter 3 Setting Chapter 4 Appendix AM_E-UG-W-001-01-006 © NEC Corporation 2014
Contents Contents ................................................................................................................................................................. 2 Notations Used in This Document .......................................................................................................................... 4 Notations used in the text...............................................................................................................................
4.6.1 Setting of "Save AlertManager Setting" .................................................................................... 56 4.6.2 Setting of "Restore AlertManager Setting"................................................................................ 57 4.6.3 Setting of "Save Monitor Event" ............................................................................................... 59 Chapter 4 Appendix ...........................................................................................
Notations Used in This Document Notations used in the text In addition to safety-related symbols urging caution, 3 other types of notations are used in this document. These notations have the following meanings. 4 Important Indicates critical items that must be followed when handling the operating software. Note Indicates items that must be confirmed when handling the operating software. Tips Indicates information that is helpful to keep in mind.
Abbreviations of Operating Systems Windows Operating Systems(OS) are referred to as follows.
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NEC ESMPRO AlertManager 1 General Description This chapter explains NEC ESMPRO AlertManager. 1. Introduction Describes about General of NEC ESMPRO AlertManager. 2. System Requirements Describes about the need environment of NEC ESMPRO AlertManager.
1. Introduction NEC ESMPRO monitors the configuration, failures, and performance of systems across a network. This user's guide is intended for the system administrator and describes NEC ESMPRO capabilities, installation, features, and use. For details of NEC ESMPRO Manager and NEC ESMPRO Agent or NEC ESMPRO ServerAgentService, see NEC ESMPRO Manager Installation guide or NEC ESMPRO Agent or ServerAgentService Installation guide.
2. System Requirements NEC ESMPRO AlertManager requires the following hardware: - Hardware - Same requirement as NEC ESMPRO Manager, NEC ESMPRO Agent or NEC ESMPRO ServerAgentService.
2 NEC ESMPRO AlertManager Installation This chapter explains installation of NEC ESMPRO AlertManager. 1. Installation Describes about installation procedure of NEC ESMPRO AlertManager.
1. Installation AlertManager is installed automatically when NEC ESMPRO Agent or NEC ESMPRO ServerAgentService or NEC ESMPRO Manager are installed. No settings are required to install AlertManager.
NEC ESMPRO AlertManager 3 Setting This chapter explains setting of NEC ESMPRO AlertManager. 1. Report Alert Function Describes about function of AlertManager. 2. Operation Overview Describes about major functions of AlertManager. 3. Operation Preparation Describes about Operation Preparation of AlertManager. 4. Operation Describes about Operation of AlertManager.
1. Report Alert Function The function of AlertManager is to direct and manage reports on the alerts occurring on the server.
2. Operation Overview AlertManager consists of the following five major functions: 1) AlertManager setting 2) Alert monitoring 3) Scheduling function of Alert Report 4) Report function of Alert 5) Receive function of Alert 2.1 AlertManager setting Setting tools include the following: - Report setting function - Used for the setting for monitoring objects (event and alert), reporting method, and reporting destination and matches the monitoring object with the reporting destination.
2.3 Scheduling function of Alert Report - Report scheduling function: Reportable time periods can be specified. - Retry function: If reporting fails, retry of reporting is done. Retry is specified for each reporting destination with the retry interval and maximum retry time. 2.4 Report function of Alert - Manager report (SNMP, TCP/IP) function: This function reports the alert using SNMP or TCP/IP function. Report contents include a detailed message, support method, and alert type.
- Writing to file function: An alert is written into the text file when an alert occurs. The report contents include a detailed message, support method, and alert type. The message can be edited and the report contents can be selected at the time of setting. - Command execution function: A specified command is executed. AlertManager can pass the specified command alert information as command line arguments.
3. Operation Preparation 3.1 Setup To set up AlertManager, you must match the event or alert that is to be reported with the report destination and when reported. 1. Start AlertManager setting tool. In Manager, bring up Alert Viewer and select Report Settings in Tools menu. In Agent, click on NEC ESMPRO Agent or NEC ESMPRO ServerAgentService icon in Control Panel and select Report Settings in General sheet. 2. Perform Base setting. 3. Create a list of report destinations. 4. Set monitor alerts. 5.
3.1.1 Base Setting The base setting consists of the following three items. - Setting reporting measures (*1) - Setting report reception (*2) - Other settings (*1) *1 Set in both Agent and Manager. *2 Set in Manager only. The following can be set on Base Setting window. - Function valid/invalid status: Green indicates the function is valid and red indicates the function is invalid. Clicking on this bitmap switches valid/invalid indication.
- Setting reporting measures: Reporting measures are required for reporting and are measures other than the destinations. This section discusses the structure of each reporting measure. Some reporting measures require setting of functions other than AlertManager functions. Manager report (SNMP) requires a structure of SNMP service of Windows and manager report (TCP/IP Out-of-Band) requires Remote Access Service structure of Windows.
- Other settings: Other settings refer to the preparations required for setting AlertManager other than reporting measures and report reception. These settings include the shutdown time setting in Agent. Bitmap report reception measures Shutdown Delay *1 (*1) Set in Agent only. 3.1.2 Destinations Setting Destination setting consists of the following four items.
Use Destination Setting window as the base point for the setting. - Setting destination IDs: A destination ID is just like a name in an address book. A name can be assigned freely for each report destination. In the destination ID list, IDs can be added, edited, or deleted. - Setting destination ID groups: A destination ID group can be created by grouping a number of destination IDs. In the destination ID group, ID groups can be added, edited, or deleted.
Use tree windows for all the settings. - Setting monitor events (Agent function): Set for each event that is displayed on the tree. The setting results are listed on the right side of the tree. When you right-click a source or event in Tree View (left pane), you have the following context menus. - Select Monitor Event (*1) - Monitor Event Setting - Link Destination - Test (*1) (*1) Not displayed in Agent Events Tree View. A tree is displayed on the left side of AlertManager screen.
Event Log Type Event log type (System, Security, Application) Event Source Event source name of the event to be monitored Event ID Event ID of the event to be monitored. Event number is indicated in hexadecimal, like: 0x40002331. The bit map of the event type (error, warning, successful, or information) is displayed on the left side of the event ID. Report IDs of report destinations are listed.
- Setting monitor alerts (Manager function): Set for each alert to be displayed on the tree. Setting results are listed on the right side of the tree. When you right-click a server name or alert type in Tree View (left pane), you have the following context menus. - Select Monitor Alert - Link Destination A tree is displayed on the left side on AlertManager screen. A tree can be switched while pressing the tree select. A Monitor alert tree is organized in the following hierarchical structure.
- Association of monitor alerts with report destinations: Associate each event displayed on the tree with a report destination. Setting results are displayed in the list on the right side of the tree. For the association, multiple destination IDs and destination group IDs can be set. Click the event to be set and drag it while pressing the right of the mouse.
4. Operation 4.1 Operation of AlertManager This section gives an explanation of practical operation for AlertManager. 1) Basic Operation of Setting Tool 2) Setting according to report method 3) Setting according to report receiving method 4) Other settings 4.2 Basic Operation of AlertManager Setting Tool 4.2.1 Base Setting ♦ Base Setting window This window is used to make the basic setting of Report methods, report receiving methods, and others in AlertManager.
- Report method list: Bitmaps indicating report methods, report valid/invalid bitmaps are displayed. - Report method bitmaps: This bitmap indicates the report method. - Report valid/invalid bitmap: Green indicates the report valid and red indicates the report invalid. Clicking on this bitmap switches valid/invalid indication. - Report method description: Selecting the report method displays description for the report method. - Configure: Makes the base setting of the selected report method.
- Report receiving method bitmap: This bitmap indicates the report receiving method. - Receiving valid/invalid bitmap: Green indicates receiving valid and red indicates receiving invalid. Clicking on this bitmap switches valid/invalid indication. - Report receiving method description: Selecting the report receiving method displays the description for the report receiving method. - Configure: Makes the base setting of the selected report receiving method.
- Setting item description: Selecting the setting item displays the description for the setting item. - Configure: Makes the setting of the selected setting item. 4.2.2 Destination Setting ♦ Destination Setting dialog The setting is made by selecting Destination Setting of Setting menu or the toolbar. ID and Group set in the address book are listed. - ID list: ID : ID names are displayed. Method : Report methods are displayed. Address : Addresses are displayed.
- Modify ID: This is used to modify the report destination for ID selected from ID list. ID Setting dialog box display. - Delete ID: An ID selected from ID list is deleted. - Add Group: Group is added. Group Setting dialog box display. - Modify Group: IDs to be added to Group are modified on Group selected from Group list. Group Setting dialog box display. - Delete Group: Group selected from Group list is deleted. - Close: Destination Setting dialog closes.
How to Make Setting For addition: 1. Enter ID name. 2. Select a reporting method in Method field, such as Pop-up message, Run Command, or Print. 3. If Address is available, select and set the address. 4. Click on Schedule to set a schedule. 5. Click [OK]. For modification: 1. If necessary, press Address and Schedule to make the report destination setting and schedule setting. 2. Click on Close.
♦ Group Setting window - Group Name: Group names are displayed. - ID: An ID list is displayed. IDs included in Group Member are not displayed. - Group Member: An ID set as a member of a group is displayed. - Add: IDs selected from ID list are moved to Group Member list. - Remove: An ID selected from Group Member list is moved to ID list.
How to Make Setting For addition: 1. Enter a group name. 2. Select ID to include in the group member from ID list. 3. Click on Add to move the selected ID to Group Member. 4. To delete ID from the group member, select it from Group Member list and click on Remove. 5. Click on OK. Tips For modification, Group Name is indicated with light color and no modification can be made. ♦ Schedule window - Retry Interval: Set the retry interval in the range of 1 to 30 minutes.
4.2.3 Addition of Monitoring Object Event Use the dialog box below to select which Event ID to monitor. ♦ Select Monitor Event window - Source: A source name is selected. - Event ID List: Event IDs of the selected Source are listed. - Monitor Event: Event IDs of the report object are listed.
How to Make Setting 1. Select Source. 2. Select the event ID you want make it a report object from Event ID list. 3. Pressing Add moves the selected event ID to Monitor Event list. 4. To delete a report object event, select the event ID from Monitor Event list and press Remove to delete. 5. Click [OK]. Tips If dialog is opened from the event source name of the tree, Source is indicated with light color and no selection can be made. 4.2.
- Monitor Alert Type: Alert Type to be reported is listed. To Make a Setting 1. Select Server Name. 2. Select Alert Type to be reported from the list. 3. Clicking on Add moves selected Alert Type to Monitor Alert list. 4. To delete the event to be reported, select Alert Type from Monitor Alert list and click on Remove to delete it. 5. Click [OK]. Tips If the window is opened by Server name, Server Name is indicated with light color and no selection can be made. 4.2.
- Source: Source name is displayed. - Event ID: Event ID is displayed. - Event Message: Message is displayed. - Trap Name: Enter a trap name. - Operation After Notification: Select an action after notification. - Recovery Action: Set how to handle. - Suppress: Suppress report. Tips "Default" is set up in Alert Type of a new monitoring event which a user registered. ♦ Suppress window - Suppress Interval: Mark this check box to suppress report of the same event during Suppress Interval.
- Number of occurred event: Mark this check box to report when same event occurs specified times per specified interval. - Report when same event occurs [ ] times per [ ] minutes: Set Interval in the range of 1 to 9999 and Times in the range of 1 to 99. 4.2.6 Monitor Alert Setting Monitoring the alert setting is not provided. 4.2.7 Destination Association Setting Use following dialog box to specify which destination IDs and/or which destination groups you want to report to.
- Event Message: Message is displayed. - Destination ID List: An ID list is displayed. - Report To: A report object ID list is displayed. - Add: An ID selected from Destination ID list is moved to Report To. - Remove: IDs selected from Report To list are moved to Destination ID list. - ID list: Information for IDs selected from Destination ID and Report To lists is displayed. - Group list: Information for IDs selected from Destination ID and Report To lists is displayed. To Make a Setting 1.
4.3 Setting According to Report Method ♦ To set the base setting Use the [Report] property sheet of the [Base Setting] dialog to select the method from the list and make the setting in the dialog displayed by pressing the [Configure...]. To report Alert, make settings by clicking the function status bitmap and change to green.
Tips ● If the remote Manager to be set has already been specified as the trap destination of SNMP service, release the trap destination setting of SNMP service. ● Exercise care to avoid duplicate setting of the same IP address (or host name) for trap destination of SNMP service after this setting. If duplicate setting is made, more than one alert will be reported. - [Port number]: The port number used for the communication between sockets can be set.
4.3.3 Manager Report (TCP/IP Out-of-Band) No base setting is required. Before setting the destination, make configuration of Remote Access Service. Additionally set an entry of Remote Access Service. If the entry of Remote Access Service is not set, no destination setting can be made. For the destination settings, make the following settings. ♦ [Manager (TCP/IP Out-of-Band)] dialog - [IP address (or host name)]: IP address (or host name) of the remote Manager is set.
- [Password]: To gain Remote Access Service, enter a password of the selected entry. - [Port number]: The port number used for the communication between sockets can be set. For this number, the same value must be set to Agent and remote Manager (the default value is 31134 for both Agent and remote Manager). Do not change the value as long as the default value works. Important ● If the default value does not work, set the port number in the range of 6001 to 65535.
4.3.4 Internet Mail For the base setting, make the following settings. ♦ [Internet Mail Base Setting] dialog - [Mail Server (SMTP)]: Specify either IP address or the name the Internet Mail Server will be using. (This Mail Server needs to support SMTP.) - [E-mail address]: Type in E-mail address for your mail account in the form user@domain. - [OK]: Set information is added and this dialog box closes. - [Cancel]: This dialog box closes with no set information added.
For the destination settings, make the following settings. ♦ [Internet Mail Destination Setting] dialog - [To]: Type in E-mail address (To:) in the form user@domain. Be sure to divide it with , (comma) when you specify plural addresses (e.g. abc＠Zzz.Com, xyz@Zzz.Com). - [Subject]: Enter a title of the mail. - [Message Head]: To send a message, enter information. Message contents of actual mail consist of this message header and alert information.
- [Entry to Use]: Select Remote Access Service entry from the list. - [User]: Enter RAS user name. - [Password]: Enter RAS user password. - [Base Setting]: To open the Internet Mail Base Setting dialog. - [OK]: Set information is added and this dialog box closes. - [Cancel]: This dialog box closes with no set information added. - [Test]: Test report. The test result can be checked by a message. 4.3.5 Pop-up Message No base setting is required.
- [Title]: A title of a pop-up message is written. - [Computer Name]: To display a computer name, mark this check box. - [Product Name]: To display a product name, mark this check box. - [Date]: To display a date, mark this check box. - [Time]: To display a time, mark this check box. - [Event Source]: To display a source name, mark this check box. - [Event ID]: To display an event ID mark this check box. - [OK]: Set information is added and this dialog box closes.
4.3.6 Printer Output No base setting is required. For destination setting, make the following setting. [Print Setting] dialog is used to set and modify the printer output of failure information. ♦ [Print Setting] dialog - [Printer Name]: A printer name is displayed in this column. - [Printer...]: To modify a printer. - [Header]: A header comment to display with failure information is written. - [Computer Name]: To display a computer name, mark this check box.
- [Time]: To display a time, mark this check box. - [Event Source]: To display a source name, mark this check box. - [Event ID]: To display an event ID, mark this check box. - [Event Type]: To display an event type, mark this check box. - [Event Message]: To display details, mark this check box. - [Recovery Action]: To display how to handle, mark this check box. - [Alert Type]: To display an alert type, mark this check box. - [Footer]: A footer comment displaying with failure information is written.
4.3.7 Writing to File Base setting is not required. For the destination setting, make the following setting: [Write File Setting] dialog is used to set and modify the settings for writing the failure information to a file. ♦ [Write File Setting] dialog - [File Name]: A file name writing information is displayed. - [File...]: To Add or modify a file name. - [Header]: A header comment displaying with the failure information is written. - [Computer Name]: To display a computer name, mark this check box.
- [Time]: To display a time, mark this check box. - [Event Source]: To display a source name, mark this check box. - [Event ID]: To display an event ID, mark this check box. - [Event Type]: To display an event type, mark this check box. - [Event Message]: To display details, mark this check box. - [Recovery Action]: To display how to handle, mark this check box. - [Alert Type]: To display an alert type, mark this check box. - [OK]: Set information is added and this dialog box closes.
4.3.8 Command Execution No base setting is required. For the destination setting, make the following setting: ♦ [Run Command Setting] dialog - [Command Line]: A file name to write information is displayed. The information can be directly entered into the edit box. The following specification is available for the command argument. -%a Alert type -%i Event ID -%n Trap name - %r Server name - %s Event source name - %t Alert occurrence time Example: ap.
4.4 Setting According to Report Receiving Method [Receive] property sheet of the [Base Setting] dialog is used to select a method from a list and the setting is made in the dialog displayed by pressing the [Configure]. To report Alert, make settings by clicking the function status bitmap and change to green. How to Make Setting Make the setting as follows: [Receive from Agent (TCP/IP) Setting] dialog is used to set and modify a socket receive.
4.5 Setting According to Other Report Receiving Method Select the setting method from a list in the [Other] property sheet of [Base Setting] dialog and make the setting in the dialog displayed by pressing the [Configure]. How to Make Setting - [Shutdown Delay Setting] dialog ♦ [Shutdown Delay Setting] dialog - [Shutdown Delay]: Enter the time that elapses before shut down. The setting is available in a range of 0 to 60. Set contents become available immediately after the setting is made.
Tips If this function status is Red, the server never shut down/reboot even if a critical event or the shutting down request from the remote Manager has occurred. Important If these events occur, the server will shut down. 1. Requested system shutdown from Manager. 2. The temperature exceeds the upper threshold. 3. The temperature is below the lower threshold. 4. Fan unit is malfunctioning. 5. Power unit is malfunctioning. 6. Expansion Chassis major alert reported. 7.
- [Description]: When you want to add description to the file, input the description under 40 bytes of characters. This description is displayed in the [Restore AlertManager Setting] dialog. - [File Name]: A file name you selected is displayed. - [File...]: To modify a file name. - [Save]: To Save AlertManager setting information to the file. How to save AlertManager setting information 1.
♦ [Restore AlertManager Setting] dialog - [Computer Name]: Computer name is displayed. - [Description]: The description which is inputted in the [Save AlertManager Setting] dialog is displayed. - [File Name]: A file name you selected is displayed. - [Date]: The saving date of the file is displayed. - [OK]: To restore AlertManager setting. How to restore the setting information 1. Select Options menu Restore AlertManager Setting... 2. Select the drive, folder and correct file name. 3. Click [OK].
4.6.3 Setting of "Save Monitor Event" You can save the monitor event information of AlertManager (including monitoring event, monitoring alert, monitoring indication, trap name, event message, destination etc.) to CSV file. The monitor event which can be selected is different according to the installed product (NEC ESMPRO Agent or NEC ESMPRO ServerAgentService, NEC ESMPRO Manager etc.).
NEC ESMPRO AlertManager 4 Appendix 1. Note Describes about note when using NEC ESMPRO AlertManager. 2. Port number list Describes about the port NEC ESMPRO AlertManager.
1. Notes ♦ Report which cannot be used The following report methods cannot be used after you installed this product even if they could be used before installing. - Pager - Mail (MAPI) - Receive from SMB - SMB Alert ♦Note on Server Core - Browse... of Save Monitor Event dialog box does not function. - Help dialog box of AlertManager setting tool does not appear. - "Manager (TCP/IP Out-of-Band)" method cannot be used. - Remote Access Service of "Internet Mail" method cannot be used.
2. Port number list NEC ESMPRO AlertManager uses the following port numbers. To use NEC ESMPRO AlertManager with Windows Firewall enabled, open the required ports. [AlertManager <-> Mail Server] Function AlertManager Internet Mail Auto-assignment Direction -> Mail Server Remarks 25/tcp SMTP 110/tcp (POP 3)* <-> <- (*) Only when POP before SMTP is used. - In case of two-way protocol, upper arrow shows that connection starts, And lower arrow shows that connection turns.
NEC Express Server NEC ESMPRO AlertManager User’s Guide (Windows) NEC Corporation 7-1 Shiba 5-Chome, Minato-Ku Tokyo 108-8001, Japan ©NEC Corporation 2014 The contents of this manual may not be copied or altered without the prior written permission of NEC Corporation.
