NEC ESMPRO Agent Ver. 4.
Contents Contents.................................................................................................................................................................2 Notations Used in This Document ..........................................................................................................................3 Notations used in the text...............................................................................................................................
Notations Used in This Document Notations used in the text In addition to safety-related symbols urging caution, 3 other types of notations are used in this document. These notations have the following meanings. Important Indicates critical items that must be followed when handling the operating software. Note Indicates items that must be confirmed when handling the operating software. Tips Indicates information that is helpful to keep in mind when using this server.
Abbreviations of Operating Systems Windows Operating Systems(OS) are referred to as follows.
Trademarks EXPRESSCLUSTER is a registered trademark of NEC Corporation. Microsoft, Windows, and Windows Server are registered trademarks or trademarks of Microsoft Corporation in the United States and other countries. MegaRAID is a registered trademark of LSI Corporation. All other product, brand, or trade names used in this publication are the trademarks or registered trademarks of their respective trademark owners.
Warnings and Additions to This Document 1. Unauthorized reproduction of the contents of this document, in part or in its entirety, is prohibited. 2. The contents of this document may change without prior notice. 3. Do not make copies or alter the document content without permission from NEC Corporation. 4. Every effort has been made to ensure the completeness of this document. However, if you have any concerns, or discover errors or omissions, please contact your retailer. 5.
NEC ESMPRO Agent Ver. 4.6 General Description This chapter explains NEC ESMPRO Agent. 1. Introduction 2. System Requirements Describes about the need environment of NEC ESMPRO Agent.
1. Introduction Read this document so as to gain an adequate understanding of the contents. The contents in this document are intended for users who fully understand features and operations of OS related to this utility. If there is any unclear point, see the online help of each OS. NEC ESMPRO lets a system administrator manage remote servers across a network. NEC ESMPRO monitors server hardware and software configurations, failures, and performance.
2.
NEC ESMPRO Agent Ver. 4.6 Installation This chapter explains installation of NEC ESMPRO Agent. 1. Before starting installation Describes about necessary setting before NEC ESMPRO Agent installation. 2. Installation Describes about installation procedure of NEC ESMPRO Agent. 3. After finishing installation Describes about necessary setting after NEC ESMPRO Agent installation.
1. Before Starting Installation Be sure to read this page before installing NEC ESMPRO Agent. 1.1 Installation method NEC ESMPRO Agent has the following installation method. ♦ Preinstallation In Windows pre-installed model of Express5800 series, NEC ESMPRO Agent is already installed. To use already installed NEC ESMPRO Agent, follow a procedure of “1.2.4 Settings of SNMP Service”.
1.2 Settings before installation Install NEC ESMPRO agent after some components are set. 1.2.1 Installing of Starter Pack On Windows systems, NEC ESMPRO Agent needs “necras.sys”driver. To install “necras.sys”, install Starter Pack from EXPRESSBUILDER. For details regarding Starter Pack, see Installation Guide on EXPRESSBUILDER. Tips If install NEC ESMPRO Agent without installing "necras.sys", the following messages are displayed and the installation of NEC ESMPRO Agent is Canceled. 1.2.
1.2.3 Installing of SNMP Service The installing of SNMP Service is described below. Important During OS installation, if SNMP service is added to the system after applying the service package, apply it again. If not, SNMP service cannot operate properly, and this can cause the improper operation of NEC ESMPRO Agent. ♦ Windows Server 2012 1. Click [Programs and Features] in [Control Panel]. 2. Click [Turn Windows features on or off]. “Add Roles and Features Wizard” window appears. 3. Click [Features].
♦ Windows Server 2008 / Windows Server 2008 R2 1. Click [Programs and Features] in [Control Panel]. 2. Click [Turn Windows features on or off]. "Server Manager" window appears. 3. Click [Features]. 4. Click [Add Features]. "Add Features Wizard" appears. 5. Check [SNMP Services] check box. 6. Click [Next]. 7. Click [Install]. Installing, it becomes more effective, it starts. 8. Click [Close].
1.2.4 Settings of SNMP Service At all except for server core installation,"♦ Setting preparation of SNMP service" is unnecessary. Follow the procedure of the next "♦ To change the settings of SNMP Service". ♦ Setting preparation of SNMP service The setting change of SNMP service of the server that executes, Server Core installation is done from PC for Management by way of the network. 1. Connected preparation is done on the server side.
♦ To change the settings of SNMP Service 1. Double-click [Services] at [Administrative Tools] in [Control Panel]. 2. Click [SNMP Service] from the service list and then [Properties] in [Action] menu. "SNMP Properties" dialog box appears.
9. Click Select [Accept SNMP packets from any host]. - Setup of receiving SNMP packets from specific communities only. Change the name of the community receiving SNMP packets from the default "public" to any name.If the community name is changed, the community of NEC ESMPRO Agent is changed and registered by starting from [Control Panel]. To change the community to another and register it, use [SNMP Community] list box in [General] tab.
2. Installation Start installing after the system starts completely. If installation is conducted right after the system startup, it may fail. Wait for a while and retry if the error message appears. ♦ Installation 1. Sign in (Logon) as a user with administrative privilege. 2. Insert EXPRESSBUILDER into Optical disk drive. EXPRESSBUILDER Autorun Menu is automatically displayed by Autorun function. Tips If Autorun Menu does not launch, double-click ¥autorun¥dispatcher.exe from EXPRESSBUILDER.
5. Click [Next]. The setup program determines the machine type automatically. If the setup program is unable to determine the system model, the install of NEC ESMPRO Agent will be stopped. 6. Enter the path in which NEC ESMPRO Agent is installed and click [Next]. NEC ESMPRO Agent module is installed below ESM directory of the root partition in default. If no problem is found, click [Next] without any modification.
Tips - After the installation of NEC ESMPRO Agent, SNMP Service is stopped. SNMP Services will be started when OS is restarted. - Even if the installation of NEC ESMPRO is completed, the main menu for NEC ESMPRO setup remains displayed. Note that the main menu can be hidden by another dialog box. To terminate NEC ESMPRO setup, click [End] in the main menu. - Depending on OS installing NEC ESMPRO Agent the message that "Windows Explorer has stopped working" might be displayed.
3. After Finishing Installation Be sure to read this page after installing NEC ESMPRO Agent. 3.1 Port Setting When SNMP service is installed, the port SNMP uses is opened, but when the network is not the domain environment, an accessible machine is restricted to only a machine in the local sub-net. When watching in NEC ESMPRO Manager in the different sub-net, open SNMP access from NEC ESMPRO Manager with the following procedure. 1.
♦ Server Core Install 1. Execute the following commands by the command prompt. "netsh advfirewall firewall set rule name="SNMP Service (UDP In)" new remoteip=any" "netsh advfirewall firewall set rule name="SNMP Service (UDP Out)" new remoteip=any" 2. Close the command prompt. 3.2 Setting of operation of NEC ESMPRO Agent To change settings of NEC ESMPRO Agent, use Property of NEC ESMPRO Agent from Control Panel. The setting items on Property of NEC ESMPRO Agent are different by the model.
NEC ESMPRO Agent Ver. 4.6 Uninstallation This chapter explains uninstallation of NEC ESMPRO Agent. 1. Uninstallation Describes about uninstallation procedure of NEC ESMPRO Agent.
1. Uninstallation Start uninstalling after the system starts completely. If uninstallation is conducted right after system startup, it may fail. Wait for a while and retry if error message appears. When Express Report Service / Express Report Service(HTTPS) is installed, Express Report Service / Express Report Service(HTTPS) must be uninstalled prior to uninstalling of NEC ESMPRO Agent. ♦ Uninstallation 1. Click [Programs and Features] or [Add or Remove Programs] from [Control Panel]. 2.
NEC ESMPRO Agent Ver. 4.6 Appendix 1. Note Describes about note when using NEC ESMPRO Agent. 2. Port number list Describes about the port NEC ESMPRO Agent uses. 3. Services list Describes about the service list NEC ESMPRO Agent uses. 4. The order of start / stop of services Describes about the start order and stop order of the service NEC ESMPRO Agent uses.
1. Notes 1.1 Event log ♦ LAN Monitoring Report LAN monitoring function defines the line status depending on the number of transmission packets and the number of packet errors within a certain period. Thus, LAN monitoring function can report a line fault or high line load only in a temporary high line impedance state. If a normal state recovery is reported immediately, temporal high line impedance can have occurred thus there is not any problem.
♦ Report monitoring event - The alert function is based on the event information registered in the event log of the system. Thus, set the event log process on the event viewer to [Overwrite events as needed]. The monitoring event is not alerted in the setting other than that. - The event registered in the monitoring event tree on the setting tool of alert function (Alert Manager) is not alerted to the manager if Alert Manager Main Service does not operate.
♦ Application log registered when system starting - About the event of "Source: Perflib". When system is starting, Perflib log can be registered to the application log. The detailed information about an event log is described on Microsoft Product Support Services. - Events for Performance Monitor Extensions http://support.microsoft.com/kb/226494/en-us - Application Log Events Generated When You Start Performance Counter Query http://support.microsoft.
♦ Monitoring the failures of the tape device is desired NEC ESMPRO Agent does not monitor the failures of the tape device. If want to conduct monitoring, use backup software or tape monitoring application. Using the event monitoring function of NEC ESMPRO Agent allows you to monitor the event log of backup software or applications.
♦ Information displayed in "Resource" of SCSI controller Incorrect information appear in the [Resource] window displayed from [SCSI Controller] of [Information of server state/constitution] of NEC ESMPRO Manager. Check the information of resource using "Device Manager" and "System Information (winmsd.exe)" of OS.
♦ Serial Port For the models supporting serial ports, note the following. NEC ESMPRO Agent has multiple features that use serial ports. When using these features, the ports can become insufficient. The serial ports available for each feature are as follows. - UPS : COM1-10 - APCU : COM1-2 - (ALIVE Maintenance)* : COM1-9 (*) Alive Maintenance uses Remote Access Service. The available serial ports when using Remote Access Service for Manager Report (TCP/IP Out-of-Band) are as follows.
♦ Information of the keyboard/mouse connected with USB When the keyboard or mouse is connected with USB, the keyboard or mouse information under [I/O Device] of [Information of server state/constitution] of NEC ESMPRO Manager is listed as "Unknown".
1.4 Hardware ♦ Display of [Information of server state/constitution] of NEC ESMPRO Manager when an odd number of DIMMs are installed When an odd number of DIMMs are installed, the indication of memory bank is displayed in gray (Not Installed) of [Information of server state/constitution] of NEC ESMPRO Manager. However, no problem if the locations of actually DIMMs are correct.
♦ Change of SNMP Community If the security setting of SNMP Service of a system, where NEC ESMPRO Agent is installed, is changed from the default "public" to a community name, change the community settings of NEC ESMPRO Agent, too. 1. Double-click [NEC ESMPRO Agent] icon in [Control Panel]. 2. Click Select a desired community name from [SNMP Community] list box in [SNMP Setting] of [General] sheet. The community names to receive SNMP packets from are listed in [SNMP Community] list box. 3. Click [OK].
♦ Case cover monitoring The alert according to the opening and shutting of the case cover is not alerted of by the model that supports the case cover monitoring in initialization either. The alert of the opening and shutting of the case cover comes to be informed of by changing the setting with a set tool of the alert report function (Alert manager).
1.8 Coexistence with another product ♦ CPU Load when Using Microsoft SQL Server 6.5 Simultaneously For use under the following conditions, CPU load of NEC ESMPRO Agent service can increase (+10% or more). - Conditions - Microsoft SQL Server 6.5 and NEC ESMPRO Agent are installed on the same machine and the services are running. - [Integrate Performance Monitor] option of Microsoft SQL Server 6.5 is checked.
♦ Using with Oracle Products When Oracle product is installed, the startup of SNMP Service can be changed to "Manual". In such a case, restore it to "Automatic" and configure the appropriate settings according to the instructions of Oracle product. For any concerns, contact "NEC Oracle Response Center". 1.9 Report ♦ Detail information of alert Detail information of some alert displayed on the alert viewer can be shown as "Unknown". ♦ General client report "General client report" cannot be used.
♦ User Account Control User Account Control is turned on, if you start NEC ESMPRO Agent Control Panel or collect.exe program, [User Account Control] dialog box will appear. Click [Continue] to start the program. ♦ The number of mouse buttons The value of "Buttons" item of Mouse Information of [Information of server state/constitution] of NEC ESMPRO Manager is "Unknown". ♦ Monitoring CPU Load Factor On Windows Server 2008, a memory leak occurs when you acquire CPU load factor due to problems with OS.
♦ Applying Service Pack 1 (SP1) to Windows 7 (x64) / Windows Server 2008 R2 The following event can be logged in Windows system log when applying Windows 7 SP1 / Windows Server 2008 R2 SP1 to an environment where NEC ESMPRO Agent is installed, if update program (KB2487426) has not been applied before installing SP1.
♦ Notes on host OS of Virtualization environment When NEC ESMPRO Agent detects dangerous trouble information continuous to operate, OS is shutdown in the setting of default. The shutdown not anticipated from Guest OS was generated because the service console shutdown without shutting down Guest OS in the environment to operate Guest OS in the virtualization environment.
1.11 Others ♦ Pop-up message of esmcmn.exe is displayed when starting OS The following pop-up message can be displayed when you restart OS which NEC ESMPRO Agent is installed to and removal drives such as DVD is mounted on, without closing Windows Explorer, after displaying the contents of media and removing the media by the software eject. The message (the drive name) displayed varies depending on OS. If this pop-up message is displayed, click [Cancel] or [Continue] to close the dialog box.
♦ Monitoring under Sleep Mode When NEC ESMPRO Agent is in sleep mode (system standby or system hibernation), NEC ESMPRO Agent in sleep mode cannot be monitored from NEC ESMPRO Manager. When server failure monitoring is performed from NEC ESMPRO Manager and the applicable NEC ESMPRO Agent is put into sleep mode, the "No response from the server." message is reported, the status of the server icon turns "Unknown", and NEC ESMPRO Manager fails to judge whether NEC ESMPRO Agent fails or is put into sleep mode.
♦ Memory leak Memory leak occurs intermittently irregularly on Windows Server 2008. The detailed information is described on Microsoft Product Support Services. Check the contents. [Article ID: 955515] http://support.microsoft.com/kb/955515/en-us Execute the above hotfix or Service Pack 2. NEC recommends Service Pack 2. ♦ Monitoring by NEC ESMPRO Manager If the version of NEC ESMPRO Manager is older than that of the target NEC ESMPRO Agent, its operation is not guaranteed. Some items cannot be monitored.
2. Port number list NEC ESMPRO Agent uses the following port numbers. To use NEC ESMPRO Agent with Windows Firewall enabled, open the required ports.
3. Services list NEC ESMPRO Agent uses the following services. Services Alert Manager Main Process name AMVMain.exe Start-up Automatic Service Alert Manager Function Remarks Manage Various trouble reports. amvscks.exe Manual Socket(S) Service Report to Manager by When either of using TCP/IP. "Manager(TCP/IP In-Band) and Manager(TCP/IP Out-of-Band)" is set to valid (green) at Base Setting Window, the service is started. When both settings are set to invalid (red), the service is stop.
Modules. ESMBmcConfigMonit oring esmbmcm.exe Automatic Monitors Change in the configuration information on BMC. (1)* The service which is not registered in Express5800/ft server model. (2)* The service registered only in Express5800/ft server model.
4. The order of start / stop of services To start or stop services, perform the following procedure. On some model of server, some service cannot exist. [order] [Stopping services] [Starting services] 1. ESM Storage Service ESMCommonService 2. ESMDiskArray ESM System Management Service 3. ESMFSService SNMP Service 4. ESMLANService (Alert Manager ALIVE(S) Service)* 5. ESMCommonService Alert Manager Main Service 6. ESM System Management Service Alert Manager Socket(S) Service 7.
