Warranty Guide

Introduction

NEC Corporation of America, “NECAM”, offers a breadth of

service options for its hardware and software solutions,

including NE CCare Warranty and Support programs. This

document will focus on NECAM’s Gold Warranty NECCare

program for the NEC Express5800/100 Series Servers.

Program Highlights

NEC Corporation of America’s NECCare Gold Warranty

Program offers you the following benefits:

■

3-Years Gold Warranty coverage

■

3 Years, Next Day, On-site repair support “Or” 3-Years

Customer Replacement Units (CRU) parts replacement.

♦

For those parts designated as CRU, NECAM will

provide a Next Day Advanced part shipment to the

customer.

♦

An authorized service technician will be dispatched

to be on-site the Next Da y, once a service call is

deemed necessary follo wing trouble-shooting

efforts between th e Cu st omer and NECAM

■

24x7 toll-free hard ware technical phone support in the USA

and Canada (Include s: Hawaii, Alaska and Puerto Rico)

♦

1-877-632-0064

■

24x7 Email Alert Monitoring

♦

Must have access to active email application (i.e.

MS Office, Lotu s Notes)

■

1-Year teleph one support for VMWare (from the in itial

time of purchase)

■

2-Years Limited Warranty coverage for the DAC Battery.

NEC will provide warranty replacement coverage for the DAC Battery for a maximum of 2 Years (24 months) from

the time of installation of the server. Any replacement required for the DAC Battery after the 2 year period will be at

the expense of the customer.