NECCare NECCare Platinum/100 Maintenance and Service Warranty Program R120a and R120b Server TM ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ Platinum/100 03272012
Proprietary Notice and Liability Disclaimer The information disclosed in this document, including all designs and related materials, is the valuable property of NEC Corporation of America, (“NECAM”) and/or its licensors. NEC Corporation of America and/or its licensors, as appropriate, reserve all patent, copyright and other proprietary rights to this document, including all design, manufacturing, reproduction, use, and sales rights thereto, except to the extent said rights are expressly granted to others.
Contents NECCare Platinum/100 Maintenance and Service Warranty Program ...............................1 Introduction.........................................................................................................................2 Program Highlights .............................................................................................................2 Registered Limited Warranty ..............................................................................................3 Who is Protected? .
Introduction NEC Corporation of America, “NECAM”, offers a breadth of service options for its hardware and software solutions, including: NECCare Standard, Gold and Platinum Maintenance and Service Warranty programs. This document will focus on NECAM’s Platinum Maintenance and Service NECCare program.
■ ■ 24x7 toll-free hardware technical phone support in the USA and Canada (Includes: Hawaii, Alaska and Puerto Rico) 24x7 Email Alert Monitoring ■ Must have access t o active email exchange. NEC Service Management software needs to be enabled and configured to monitor fatal and recoverable hardware errors resulting in Email notifications to the systems administrator and NECAM Technical support.
What is Covered and what is Not Covered? Except as specified below, this warranty covers all defects in material or workmanship in this Product. The following are not covered by this warranty: 1. Any Product that is not distributed in the U.S.A. or Canada by NEC Corporation of America. 2. Any Product on which the serial number has been defaced, modified, or removed. 3. Any Product that has been removed from the U.S.A. or Canada. 4.
What NEC Corporation of America Will Pay for and what NEC Corporation of America Will Not Pay for NEC Corporation of America will pay labor and material expenses for covered items, but NEC Corporation of America will not pay for the following: 1. Removal or installation charges. 2. Payment of shipping and related charges incurred in returning the Product for warranty repai r. 3. Costs of initial technical adjustments (set -up), including adjustment of user controls.
All parts or systems returned to NECAM must be accompanied with an RMA (Return Material Authorization) number. To obtain an RMA number for product retur n, please contact the 1000 Series Server Customer Support line at: 1 -877-632-0064. NEC Corporation of America may require that you provide the original bill of sale or receipt as proof of purchase in order to obtain warranty service. Please retain such p roof of purchase with your records.
This Product is warranted in accordance with the terms of this limited warranty. Consumers are cautioned that Product performance is affected by system configuration, software, the application, Customer data, and operator control of the system, among other factors. While NEC Corporation of America products are considered to be compatible with many systems, the specific functional implementation by the Customers of the product may vary.
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