Warranty Guide

Platinum/100 03272012
What NEC Corporation of America Will Pay for and what NEC Corporation of America Will Not
Pay for
NEC Corporation of America will pay labor and material
expenses for covered items, but NEC Corporation of America
will not pay for the following:
1. Removal or installation charges.
2. Payment of shipping and related charges incurred in
returning the Product for warranty repai r.
3. Costs of initial technical adjustments (set -up), including
adjustment of user controls.
How You Can Get Warranty Service
EXPRESS5800/100 Series NECCare Customers in the continental
U.S. and Canad a have one phone number to use when calling
for technical support or hardware repair on their
Express5800/100 Series server. Calls for initiating a rep air
request should be made by calling: 1-877-632-0064. Be
prepared to provide the Serial Number to your server to NEC
for quick response.
For easy reference, write down your Serial Number here:
SN:_______________________________________________
Technical support or warranty service may also be obtained by
contacting your local NEC Corporation of America authorized
service provider.
When arranging for a hardwar e repair, you will speak with a
trained technician. The technician will determine whether
you have a hardware or software failure and then will provide
you with the appropriate service options. If appropriate, you
will be given instructions on how to ret urn your CRU p art in a
NECAM supplied box. You may be given a reference number
that you should retain for your records.
If NECAM authorizes on-site service for your repair, a
qualified technician will arrive at your site within four (4)
hours from the time of dispatch. If you are located outside of
a service coverage area, travel charges will be applied.