User's Manual

100 Series GP Warranty

Introduction

NEC Corporation of America, “NECAM”, offers one of the strongest warranty

programs in the computer industry. This document will focus on the NECCare

Standard/100 Warranty program for the Express5800/100 Series Servers.

Warranty Registration

For efficient service, register your system online at:

http://www.necam.com/registration

Upon receipt of the registration information, your new NEC product will be

registered for NECCare Service as well as providing you with product updates

and program information.

Program Highlights

NEC Corporation of America’s Gold NECCare Warranty Program offers you the

following benefits:

 3-Years Gold

Hardware Warranty coverage

 3-Years Next Day Onsite support repair “Or” 3-Years Customer

Replacement Units (CRU) parts replacement after phone

diagnosis.

o For those parts designated as CRU, NECAM will provide

a Next Day Advanced part shipment to the customer.

o An authorized service technician will be dispatched to

be on-site the Next Day, once a service call is deemed

necessary following trouble-shooting efforts between

the Customer and NECAM

o 24x7 Toll-free hardware technical support in the

Continental US, Hawaii, Alaska, Canada, and Puerto

Rico.

 24x7 Email Alert Monitoring

o Must have access to access to active email application.

o NEC Service Management software needs to be enabled

and configured to monitor fatal and recoverable

hardware errors resulting in Email notifications to the

systems administrator and NECAM Technical support.

NECAM will use commercially reasonable best efforts to provide NEXT DAY on-site service. NECAM is not responsible

for service calls missed outside the control of NECAM. If your location is outside of a NECAM authorized service

coverage area, the response time may be longer and/or an additional travel charge may be assessed. Response

times are objectives and not guarantees. In some cases, on-site service may not be available. All service response

times are contingent upon parts availability. Customer must be able to sign and receive parts as requested by NEC

to meet NEXT-Day Service.