NEC ESMPRO Agent Ver.4.
Contents Contents..........................................................................................................................................................................2 Abbreviations of Operating Systems...............................................................................................................................3 Trademarks......................................................................................................................................................
Abbreviations of Operating Systems Windows Operating Systems are referred to as follows.
Trademarks NEC ESMPRO and EXPRESSCLUSTER are registered trademarks of NEC Corporation. Microsoft, Windows, Windows Vista, and Windows Server are registered trademarks or trademarks of Microsoft Corporation in the United States and other countries. MegaRAID is a registered trademark of LSI Corporation. All other product, brand, or trade names used in this publication are the trademarks or registered trademarks of their respective trademark owners.
Warnings and Additions to This Document 1. Unauthorized reproduction of the contents of this document, in part or in its entirety, is prohibited. 2. The contents of this document may change without prior notice. 3. Do not make copies or alter the document content without permission from NEC Corporation. 4. Every effort has been made to ensure the completeness of this document. However, if you have any concerns, or discover errors or omissions, please contact your retailer. 5.
1. Introduction This document describes a server management utility NEC ESMPRO Agent. Before attempting to operate the server management utility NEC ESMPRO Afent, read this document so as to gain an adequate understanding of the contents. The contents in this document are intended for users who fully understand features and operations of operating systems related to this utility.
2. NEC ESMPRO Agent NEC ESMPRO lets a system administrator manage remote servers across a network. NEC ESMPRO monitors server hardware and software configurations, failures, and performance. With log data collected by NEC ESM PRO, a system administrator can track long-term and short-term performance, monitor server usage, create gr aphs to record trends, and check server failure rates.
3.
4. Before Starting Installation Be sure to read this page before installing NEC ESMPRO Agent. 4.1 Installation method NEC ESMPRO Agent has the following installation method. ♦Installation simultaneously with OS Installation NEC ESMPRO Agent is automatically installed when a Windows OS is installed by using EXPRESSBUILDER. To use installed NEC ESMPRO Agent, according to the following (4.2.4 Settings of the SNMP Service) steps.
4.2.3 Installing the SNMP Service The installing of the SNMP Service is described below. ♦Notes installing the SNMP Service: - During OS installation, if the SNMP service is added to the system after applying the service package, apply it again. If not, the SNMP service may not operate properly, and this can cause the improper operation of NEC ESMPRO Agent. ♦Windows Server 2008 / Windows Server 2008 R2 1 Double-click [Programs and Features] in [Control Panel]. 2 Click [Turn Windows features on or off].
6 Click [OK]. 7 Click the [Next] button. The file copy operation is started. 8 Insert the Windows OS installation media into the opticak disk drivce, and click [OK]. 4.2.4 Settings of the SNMP Service The settings of the SNMP Service is described below. ♦Starting property of SNMP service Excluding Windows Server 2008 Server Core / Windows Server 2008 R2 Server Core 1 Double-click [Administrative Tools] in [Control Panel]. 2 Double-click [Services]. 3 Double-click [SNMP Service].
♦To change the settings of the SNMP Service 1 Click [SNMP Service] from the service list and then [Properties] in the [Action] menu. The "SNMP Properties" dialog box appears. 2 Enter "public" or an arbitrary name in the [Community name] box of the [Traps] property sheet and click [Add to list]. To change the community name of traps to be received from the default "*" in NEC ESMPRO Manager site, enter the same name as the community name newly set in NEC ESMPRO Manager site.
♦Notes after SNMP service setting: - Some software products provided by other vendors may change the SNMP Service configuration. If you install NEC ESMPRO Agent on the system under the condition where these types of software are already installed, NEC ESMPRO Agent service may not work properly. In such a case, delete the SNMP Service once and then install the service again. Afterward, reinstall NEC ESMPRO Agent and the software products provided by other vendors.
5. Installation The installation of NEC ESMPRO Agent is described below. ♦Notes before installation: - Start installing after the system starts completely. - If installation is conducted right after the system startup, it may fail. Wait for a while and retry if the error message appears. ♦With using EXPRESSBUILDER 1 Logon as a user with Administrators privilege. 2 Insert the EXPRESSBUILDER DVD into the Optical disk drive.
- If you double-click to select a menu, two same dialog boxes may appear. Click [Exit] to close one of the dialog boxes. - If you click the [Cancel] button during setup, the message asking whether to stop or not to stop the installation will appear. You can stop the installation by clicking on the [Stop] button (the main menu remains displayed). However, the file having been setup halfway will not be deleted.
♦Notes on installation: - After the installation of NEC ESMPRO Agent, SNMP Service is stopped. The SNMP Services will be started when the OS is restarted. - Even if the installation of NEC ESMPRO is completed, the main menu for the NEC ESMPRO setup remains displayed. Note that the main menu may be hidden by another dialog box. To terminate the NEC ESMPRO setup, click [End] in the main menu.
6. After Installation Be sure to read this page after installing NEC ESMPRO Agent. 6.1 Setting a Windows Firewall When the setting of the firewall is effective, port (161/UDP) that SNMP uses is blocked. In this case, because NEC ESMPRO Agent cannot communicate with NEC ESMPRO Manager, the server cannot be monitored from NEC ESMPRO Manager. Open the port according to the following procedures.
6 Close the Network Connections window. 6.2 Setting of operation of NEC ESMPRO Agent To change settings of NEC ESMPRO Agent, use Property of NEC NESMPRO Agent from Control Panel. The setting items on Property of NEC ESMPRO Agent are different by the model.
7. Uninstallation The uninstallation of NEC ESMPRO Agent is described below. ♦Notes before uninstallation: - Start uninstalling after the system starts completely. - Uninstallation performed immediately after the system restarts may fail. If an error message appears, try again after waiting for a while. ♦Without using EXPRESSBUILDER 1 Double-click [Programs and Features] or [Add or Remove Programs] from [Control Panel]. 2 Select [NEC ESMPRO Agent] and click [Uninstall/Change] (or [Change/Remove]).
8. Notes 8.1 Event log ♦LAN Monitoring Report The LAN monitoring function defines the line status depending on the number of transmission packets and the number of packet errors within a certain period. Thus, the LAN monitoring function may report a line fault or high line load only in a temporary high line impedance state. If a normal state recovery is reported immediately, temporal high line impedance may have occurred thus there is not any problem.
♦Event log which warn CPU load monitoring is registered If NEC ESMPRO Agent cannot acquire performance information from the OS due to a temporary resource shortage or high load ratio on the system, it will record the following event log. However, there is no real problem on operation (In the description, Y and X represent alphanumeric characters). Source : ESMCpuPerf Type : Information Event ID : 9005 Description : Cannot get system performance information now (YYYY Code=xxxx).
♦Using IDE Mirroring Controller (Promise Fasttrak100/100LP) NEC ESMPRO manages IDE Mirroring Controller (Promise Fasttrak100/100LP) in a similar way as it manages SCSI and IDE devices except for the following points: - [Information of server state/constitution] of NEC ESMPRO Manager All hard disk drives connected with disk mirroring controller are displayed on [Information of server state/constitution] of NEC ESMPRO Manager as one logical disk drive instead of displaying each hard disk drive.
♦Changing setting of storage monitoring The following setting will not take effect until one (old) monitoring interval cycle of each monitoring service passes after changes are made to setting.
♦Display of the [Information of server state/constitution] of NEC ESMPRO Manager when the RAID System is changed When a Physical Device and a Logical Device are added or are deleted when immediately after the installation of NEC ESMPRO Agent and the RAID System are maintaining it, it takes time of a few minutes until information is displayed of the [Information of server state/constitution] of NEC ESMPRO Manager.
♦Printer Information’s Available Time When you add a new printer, install its driver and make its settings, if you do not make settings for the available time from Add Printer Wizard, the printer’s available time (From and To) in [Printers and Faxes] are [00:00], on the other hand, Manager’s time are [9:00]. To display them properly, make the settings of printer from [Printers and Faxes]. The procedures are as follows; 1 Right-click the printer you want to make settings for and click [Properties].
8.5 SNMP ♦CPU Load Ratio of SNMP Service (snmp.exe) While monitoring the server from NEC ESMPRO Manager, the CPU load ratio of SNMP Service on the NEC ESMPRO Agent side may increase at every monitoring interval (default: 1 minute). NEC ESMPRO Manager and NEC ESMPRO Agent exchange information through SNMP Service. If the server status monitoring by NEC ESMPRO Manager is on (default: ON), NEC ESMPRO Manager regularly issues a request to NEC ESMPRO Agent to get the current status of the server.
8.7 System environment ♦Threshold for Temperature / Power Voltage / Fan Monitoring The threshold for temperature/power voltage/fan cannot be displayed or changed. However, some models can only display the threshold of the [Information of server state/constitution] of NEC ESMPRO Manager. NEC ESMPRO Agent performs monitoring with the optimal threshold set on each model.
8.8 Coexistence with another product ♦CPU Load when Using Microsoft SQL Server 6.5 Simultaneously For use under the following conditions, the CPU load of the NEC ESMPRO Agent service may increase (+10% or more). (Conditions) - Microsoft SQL Server 6.5 and NEC ESMPRO Agent are installed on the same machine and the services are running. - The [Integrate Performance Monitor] option of the Microsoft SQL Server 6.5 is checked.
♦Microsoft Cluster Service (MSCS)* When MSCS is used, the following event may be registered and reported to NEC ESMPRO Manager. Source : AlertManagerMainService ID : 802 Description : The past event was detected during the System log monitoring. The possible causes are as follows: - The system time has been changed. - Shutdown was not performed properly. - The event log file is corrupted.
♦Security Setting for Installation/Uninstallation On the Windows Server 2003 system, if the "Administrators" group is removed from the "Impersonate a client after authentication" item of the [User Rights Assignment] in the [Local Security Policy], perform the installation (including the update installation) and uninstallation by following the procedure below. 1 Double-click [Administrative Tools]-[Local Security Policy] in [Control Panel].
♦Monitoring CPU Load Factor On Windows Vista / Windows Server 2008 or later, a memory leak may occur when you acquire the CPU load factor due to problems with the OS. If you do not monitor the CPU load factor, remove the module to monitor the CPU load factor by following the procedure below. 1 From Control Panel, Double-click [Administrative Tools] - [Service]. 2 Right-click [ESMCommonSerivce] and click [Stop]. 3 Change the file name "%SystemRoot%¥system32¥cpuperf.esr" as follows. "cpuperf.
8.11 Others ♦Pop-up message of esmcmn.exe is displayed when starting the OS The following pop-up message may be displayed when you restart the system which NEC ESMPRO Agent is installed to and removal drives such as MO and DVD-RAM are mounted on, without closing Windows Explorer, after displaying the contents of media and removing the media by the software eject (by right-clicking the DVD drive on Windows Explorer and selecting [Eject]). The message (the drive name) displayed varies depending on the OS.
♦When Performing Duplex System Management To perform duplex system management, install NEC ESMPRO Agent on a local disk on both the operating and standby servers. The installation procedure for NEC ESMPRO Agent is same as a normal installation, except that it should be installed on two servers. ♦Restart after HW trouble occurs When abnormality of HW is detected, OS is shutdown. When the morrow is started, it is likely to shutdown when OS is restart without action/recovering trouble after it shutdown.
♦Monitoring by NEC ESMPRO Manager If the version of NEC ESMPRO Manager is older than that of the target NEC ESMPRO Agent, its operation is not guaranteed. Some items cannot be monitored. Use the same or newer version of NEC ESMPRO Manager than that of NEC ESMPRO Agent for monitoring.
Appendix ♦Port number list NEC ESMPRO Agent uses the following port numbers. To use NEC ESMPRO Agent with the Windows Firewall enabled, open the required ports.
ESM Storage Service esmstrg.exe Automatic Monitors Storage Device state and configuration. ESMFSService esmfs.exe Automatic Monitors File System configuration and free space. ESMLANService esmlan.exe Disable Monitors load of network line and trouble. ESMCommonService esmcmn.exe Automatic Monitors temperature, voltage, fan, power supply, and dump setting. ESM System Management esmsmsrv.exe Automatic Service Monitors temperature, Only the IPMI voltage, fan, power corresponding model.
