Warranty Guide

5
Standard/100 Warranty 05/09/2013
How You Can Get Warranty Service
Express5800/100 Series NECCare Customers in the continental
U.S. and Canada have one phone number to use when calling
for technical support or hardware repair on their servers. Calls
for initiating a repair request should be made by calling 1-877-
632-0064. Be prepared to provide the Serial Number of your
server to NEC for quick respo nse.
For easy reference, write down your Serial Number here and
keep this document in a safe and accessible location.
SN________________________________________________
When arranging for a hardware repair, you will speak with a
trained technician. The technician will determine whether you
have a hardware or software failur e and then will provide you
with the appropriate service options.
On-Site Service
If NECAM requires and authorizes on -site service for your
repair, a qualified technician will arrive at your location on the
Next Business Day from the time of dispatch. If you are
located outside of a service coverage area, travel charges will
be applied.
RMA (Return Material Authorization)
All parts or systems returned to NECAM must be accompanied
with an RMA (Return Material Authorization) number. To
obtain an RMA number for your products return, please
contact NECAM’s Technical Support line at 1 -877-NEC-0064.
Limitation of Damages and Implied Warranties
NEC Corporation of America's sole liability for any defective
product is limited to the repair or replacement of th e product
at our option. NEC Corporation of America shall not be liable
for:
1. Damage to other property caused by any defects in this
product, damages based upon inconvenience, loss of use of
the product, loss of time or data, commercial loss; or
2. Any other damages of any kind .