Maintenance Manual

5. Troubleshooting

Express5800/GT110e-S Maintenance Guide

Chapter 1 Maintenance

5.11

For Optical Disk Drives

[?] Unable to access or play DVD/CD-ROMs

 Is the DVD/CD-ROM properly set in the optical disk drive tray?

→ There is a holder in the tray to secure the disk. Make sure that the disk is securely placed in the holder.

 Is the DVD/CD-ROM supported by the server?

→ For a disk such as a DVD/CD with copy guard which does not conform to the DVD/CD standard, the

playback of such a DVD/CD with the optical disk drive is not guaranteed.

→ The DVD/CD-ROM for Macintosh is not supported.

 Is the data side of the DVD/CD-ROM dirty or damaged?

→ Remove the DVD/CD-ROM from the optical disk drive, make sure that it is neither dirty nor damaged,

set the DVD/CD-ROM again, and click [OK].

[?] Unable to eject a disk using the eject button

→ Eject the disk in the following procedure.

1. Press the POWER switch to turn off the server (POWER LED is off).

2. Use a 100 mm long metal pin that

is 1.2 mm in diameter (or uncoil a

thick paper clip) and insert it into

the forced eject hole at the front of

the tray. The location of the force

eject hole may vary, depending on

the drive.

Important

• Do not use anything that easily breaks such as toothpicks or plastic.

• If you still cannot eject the disk, contact the maintenance service company.

3. Pull the tray out with your hands.

4. Remove the disk.

5. Push the tray back to its original position.

Forced eject hole