Maintenance Manual

5. Troubleshooting
Express5800/GT110e-S Maintenance Guide
37
Chapter 1 Maintenance
5.9
When EXPRESSBUILDER is Started on Windows
[?] Cannot read online documents
 Do you have Adobe Reader installed correctly in your system?
→ Some documents are supplied in PDF format. To read PDF files, Adobe Reader needs to be installed in
your computer.
 Is your browser Internet Explorer?
→ Internet Explorer sometimes displays the Information bar to enforce security. If this happens, click the
Information bar to display the documents.
[?] The menu does not appear
 Is the operating system Windows XP or later, or Windows Server 2003 or later?
→ Operate this program with Windows XP or later, or Windows Server 2003 or later.
→ Windows Server 2008 Server Core is not supported.
 Is the shift key pressed?
→ Setting the DVD/CD with the shift key pressed down cancels the Autorun feature.
 Is the OS in the proper state?
→ The menu may not appear depending on the system registry setting or the timing to set the DVD/CD. In
such a case, select My Computer from Explorer and double-click the icon of the set DVD drive.
[?] The menu items started by Autorun are unavailable
 Is your system environment correct?
→ Some software requires administrator authority or needs to be operated on the server. Run on the
appropriate environment.
→ Confirm the settings of [Regional and Language Options]. Set the language settings of each tab to
English (US).
5.10
For Bundled Software
[?] The installer was displayed by a wrong language or resulted in an error.
 Is your system environment correct?
→ Confirm the settings of [Regional and Language Options]. Set the language settings of each tab to
English (US).
[?] NEC ESMPRO Agent (for Windows)
→ For details of NEC ESMPRO Agent (for Windows), refer to "NEC ESMPRO Agent Installation Guide
(Windows)" in EXPRESSBUILDER or its help.
[?] NEC ESMPRO Manager
→ For details of NEC ESMPRO Manager, refer to "NEC ESMPRO Manager Installation Guide" in
EXPRESSBUILDER or its help.