Maintenance Manual

5. Troubleshooting
Express5800/GT110e-S Maintenance Guide
29
Chapter 1 Maintenance
5.4
When OS is Started
[?] It takes too long to start the OS or the OS does not start up
 Is the ROM on the PCI board or the network boot (PXE boot) enabled?
→ For a SCSI controller, if no Hard Disk Drive on which an OS is installed is connected, set the ROM for
that slot to Disabled. When you do not perform the network boot from the network interface card (NIC),
memory consumption and start-up time can be reduced by disabling ROM on NIC.
Menu to be checked: Advanced → PCI Configuration → submenu for each controller
If no Hard Disk Drive on which an OS is installed is connected, set the ROM for that slot to Disabled.
[?] Unable to start OS
 Has the BIOS configuration of the RAID Controller changed?
→ Set the correct BIOS configuration with a RAID Configuration Utility (LSI Software RAID Configuration
Utility or WebBIOS).
 Is the RAID Controller recognized by POST?
→ Turn on the power after the RAID Controller is recognized as being connected successfully.
→ If the RAID Controller is not recognized as being connected successfully, the RAID Controller may be
faulty. Contact the maintenance service company with which you signed up or the dealer where you
purchased the product.
 Is RAID Controller inserted firmly straight into the PCI slot?
→ Install the RAID Controller properly.
 Is the RAID Controller mounted on the PCI slot for which the mounting is restricted?
→ Check the mounting restrictions of the server and then mount the RAID Controller on the correct slot.
If the RAID Controller is not recognized as connected although the above action has been taken, the
RAID Controller may be faulty. Contact the maintenance service company with which you signed up or
the dealer where you purchased the product.
 Are Hard Disk Drives properly installed?
→ Install the RAID Controller properly.
 Is SAS cable connected to Hard Disk Drive correctly? (check connections with Hard Disk Drives)
→ Connect the SAS cable properly.
If the SAS cable is not recognized as connected although the above action has been taken, the Hard
Disk Drive may be faulty. Contact the maintenance company with which you signed up or the dealer
where you purchased the product.
 Is the EXPRESSBUILDER DVD inserted?
→ Eject the EXPRESSBUILDER DVD and reboot.
 Is the OS corrupt?
→ Refer to Chapter 1 (6. Windows System Recovery) to recover the OS.