Maintenance Manual

5. Troubleshooting

Express5800/GT110e-S Maintenance Guide

Chapter 1 Maintenance

5.3

Upon Installing OS

[?] Unable to install OS

 Did you configure the RAID Controller?

→ For the RAID System, use EXPRESSBUILDER or a RAID Configuration Utility (LSI Software RAID

Configuration Utility, WebBIOS, or SuperBuild Utility) to properly configure the RAID Controller before

installing OS.

 Did you create a Logical Drive?

→ For the RAID System, create a Logical Drive using EXPRESSBUILDER, LSI Software RAID

Configuration Utility, WebBIOS, or SuperBuild Utility to install OS.

[?] Unable to install Windows

 Have you checked precautions for installation?

→ For Windows Server 2003, refer to "Installation Guide (Windows)".

[?] While installing OS on Windows Server 2003 x64 Edition or Windows Server 2003, a driver list of the OEM

drivers is not displayed

 Did you change the boot priority in the Flash FDD?

→ Start the BIOS setup utility, and change the boot priority in the Flash FDD as follows.

Boot - Floppy Drive BBS priorities - Boot Option #1 - Flash FDD

[?] A product key was not requested

 For Windows Server 2008 R2/Windows Server 2008

→ If you install using the backup DVD-ROM, entering the product key is not required. If installing using a

DVD-ROM other than the backup DVD-ROM, a screen for entering the product key is displayed twice,

during OS installation, and, before the MICROSOFT SOFTWARE LICENSE TERMS dialog box, which

displays after OS installation. Follow the on-screen instructions to enter the product key.

[?] The following devices are indicated as faulty devices in a Windows Server 2008 R2 ServerCore installation

environment

• SM Bus Controller

• PCI Simple Communications Controller

• Base System Device

• System Interrupt Controller

• Performance Controller

→ There is no operational problem.

[?] Unable to access the partition which was previously created after reinstalling while several disks are

connected

→ For details, refer to the Microsoft website below:

http://support.microsoft.com/kb/2497048/ja (Japanese only)