Maintenance Manual

5. Troubleshooting
Express5800/GT110e-S Maintenance Guide
24
Chapter 1 Maintenance
5.2
Upon Starting EXPRESSBUILDER
[?] Unable to start EXPRESSBUILDER
 Did you insert the EXPRESSBUILDER DVD and reboot while POST was being executed?
→ The server tries to read CD/DVD upon completion of POST. If EXPRESSBUILDER is not set at this
timing, an error message may appar or the OS starts up. Restart the server and retry.
 Are BIOS settings correct?
→ The BIOS setup utility allows you to configure the boot order of the boot devices. Configure the boot
order so that the optical disk drive will be the first to start up.
(Check menu: Boot)
 Is a message such as the following displayed?
→ Take an appropriate action according to the table below.
Message Cause
This EXPRESSBUILDER version is not designed for this
computer.
Insert the correct version and click [OK].
Execute the NEC EXPRESSBUILDER
provided with the server.
EXPRESSBUILDER could not get the hardware parameters of this
motherboard.
This version is not designed for this computer or the
motherboard may be broken.
Contact your sales representative.
The file that EXPRESSBUILDER tried to operate was not found.
EXPRESSBUILDER cannot be read.
Media may be defective or the optical
disk drive may be faulty.
Contact the maintenance service
company.
The file that EXPRESSBUILDER tried to operate was not able
to open.
EXPRESSBUILDER can not get the parameters of the definition
file.
An undefined error occurred.
Contact your sales representative.
[?] Unable to start EXPRESSBUILDER from the Internal Flash Memory
 Did you press the <F3> key to start EXPRESSBUILDER from the Internal Flash Memory while POST was
being executed?
→ When the following message, "Press <F2> Setup, <F3> Internal Flash Memory, <F4> ROM Utility,
<F12> Network", appears on screen after starting up, press <F3> to start EXPRESSBUILDER from the
Internal Flash Memory.
 Is there a message, "<F3> Internal Flash Memory", displayed on the POST screen?
→ If not, make sure that the Internal Flash Memory is connected correctly by referring Chapter 2 (5. Details
of EXPRESSBUILDER).
 Did you purchase the Internal Flash Memory as BTO?
→ If not, copy EXPRESSBUILDER to the Internal Flash Memory first by referring to Chapter 2 (5. Details of
EXPRESSBUILDER).