Installation Guide

6. Setting Up Windows Server 2003
Express5800/GT-110e, GT-110e-S, R110e-1E Installation Guide (Windows)
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Chapter 1 Installing Windows
6.3.2
Recovery process
If Windows Server 2003 hotfix: KB921411 is not applied before installing Starter Pack, "!" might be displayed
on the USB root hub in the Device Manager window.
In this case, apply Windows Server 2003 hotfix: KB921411 and install Starter Pack according to the
procedure below.
1. Start Windows Explorer, and then select Folder Options from the Tool menu.
2. In the Advanced settings area on the View tab, select the Show hidden files and folders option
button for Hidden files and folders under Files and Folders.
3. Clear the following check boxes under Files and Folders, and then click [OK].
− Hide extensions for known file types
− Hide protected operating system files (recommended)
When the message "You have chosen to display protected operating system files…" appears, click
[Yes].
4. Check the files.
Open the drivers folder under System drive:\WINDOWS\system32, and make sure that
usbhub.sys and usbport.sys are stored in the folder.
If a file is missing, copy the target file(s) according to the procedure below.
(1) Open the dllcache folder under System drive:\WINDOWS\system32.
(2) Copy the usbhub.sys and/or usbport.sys to the drivers folder under System
drive:\WINDOWS\system32.
5. Restart the system.
6. Refer to Chapter 1 (6.4.1 Procedure to apply Windows Server 2003 hotfix: KB921411) to install Starter
Pack.
7. Restart the system.
The recovery process is now complete.
Note
If the system files and hidden files still do not display, select the check boxes that
were cleared in step 3.