Warranty Guide

A2000 Series Enterprise Server Platinum Warranty
 The parts pool
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for Platinum Maintenance and Support are
stocked after the receipt of Customers’ purchase order by NEC.
Lead-time is dependent on parts availability. NEC will inform
Customer by email when parts are in place.
 24x7 Email Alert Monitoring
o Must have access to access to active email
application.NEC Service Management software needs to
be enabled and configured to monitor fatal and
recoverable hardware errors resulting in Email
notifications to the systems administrator and NEC
Technical support.
 Extended Maintenance Support Contract Coverage is available
for purchase to extend to a maximum of 2 additional years
support, for coverage of the servers maximum 5 year lifetime
support.
 24x7 Toll-free hardware technical support in the Continental US,
Hawaii, Alaska, Canada, and Puerto Rico.
Registered Limited Warranty
NEC Corporation of America warrants this Product to be free from defects in
material and workmanship, and agrees to repair or replace any part of the
enclosed unit that proves defective under these terms and conditions.
If service requires the replacement of any parts, components, or modules, the
replacement items become the property of Customer and the replaced items
become the property of NEC. The warranty period for the Machine is from its
original Date of Installation; the date on the invoice is considered the Date of
Installation unless NEC notifies you otherwise.
NEC may use new, used, serviceable, or reconditioned parts, components, or
modules that are in good working order as replacements. Replacement items
shall be of like kind and quality of those replaced. Spare parts are warranted for
ninety (90) days. Hard Disk Drive hardware warranty coverage is 3 years.
Replacement cost for years 4 & 5 must be purchase at the cost of the customer.
Hard Drives must be purchased from NEC in order to be warranted and serviced
by NEC.
If you do not register your Server with NEC, you will be required to present
proof of purchase as evidence of your entitlement for warranty service. Please
retain your proof of purchase with your records.
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NEC does not position all spare parts within the Platinum 50-mile radius spare parts pool for every unit that is
shipped. The Platinum Spare Parts Pool contains parts that may have industry documented regular failure rates,
such as hard disk drives. Parts that are not deemed at-risk are stocked at NEC’s regular warehouse location and
shipped on a Next Day shipment to the customer.