Warranty Guide
A2000 Series Enterprise Server Platinum Warranty
Introduction
NEC Corporation of America, “NEC”, offers one of the strongest warranty
programs in the computer industry. This document will focus on the NECCare
Platinum/A2000 Warranty program for the Express5800/A2000 Series
Enterprise Servers.
Warranty Registration
For efficient service, register your system online at:
http://www.necam.com/registration
Upon receipt of the registration information, your new NEC product will be
registered for NECCare Service as well as providing you with product updates
and program information.
Program Highlights
NEC Corporation of America’s Platinum NECCare Warranty Program offers you
the following benefits:
3-Years Platinum
1
Hardware Warranty coverage
3-Years, 4-hour Onsite support repair “Or” 3-Years Customer
Replacement Units (CRU) parts replacement after phone
diagnosis.
o An authorized service technician will be dispatched to
be on-site within 4-hours if NEC Technical Support
deems a technician is necessary following trouble-
shooting efforts between the Customer and NEC.
o Replacement parts will also arrive within 4-hours of
problem diagnosis. Spare parts will be stored at a NEC
authorized stocking location within a 50-mile radius of
the customer installation address.
2-Years Limited Warranty coverage for the DAC Battery.
2
1
NEC will use commercially reasonable best efforts to provide Same Day 4-hour on-site service. NEC is not
responsible for service calls missed outside the control of NEC. If your location is outside of a NEC authorized service
coverage area, the response time may be longer and/or an additional travel charge may be assessed. Response
times are objectives and not guarantees. In some cases, on-site service may not be available. All service response
times are contingent upon parts availability. Customer must be able to sign and receive parts as requested by NEC
to meet 4-Hour, Same-day Service.
2
NEC will provide warranty replacement coverage for the DAC Battery for a maximum of 2 Years (24 months) from
the time of installation of the server. Any replacement required for the DAC Battery after the 2 year period will be at
the expense of the customer.