Warranty Guide

A2000 Series Enterprise Server Gold Warranty
Introduction
NEC Corporation of America, “NEC”, offers one of the strongest warranty
programs in the computer industry. This document will focus on the NECCare
GOLD/A2000 Level Warranty program for the Express5800/A2000 Series
Enterprise Servers.
Warranty Registration
For efficient service, register your system online at:
http://www.necam.com/registration
Upon receipt of the registration information, your new NEC product will be
registered for NECCare Service as well as providing you with product updates
and program information.
Program Highlights
NEC Corporation of America’s Gold NECCare Warranty Program offers you the
following benefits:
 3-Years Gold
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Hardware Warranty coverage
 3-Years Next Day, 7 Days a Week, Onsite support repair “Or” 3-
Years Customer Replacement Units (CRU) parts replacement
after phone diagnosis.
o For those parts designated as CRU, NEC will provide a
Next Day Advanced part shipment to the customer.
o An authorized service technician will be dispatched to
be on-site the Next Day, once a service call is deemed
necessary following trouble-shooting efforts between
the Customer and NEC, 7 days a week.
o 24x7 Toll-free hardware technical support in the
Continental US, Hawaii, Alaska, Canada, and Puerto
Rico.
 24x7 Email Alert Monitoring
o Must have access to access to active email application.
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NECAM will use commercially reasonable best efforts to provide NEXT DAY on-site service. NECAM is not responsible
for service calls missed outside the control of NECAM. If your location is outside of a NECAM authorized service
coverage area, the response time may be longer and/or an additional travel charge may be assessed. Response
times are objectives and not guarantees. In some cases, on-site service may not be available. All service response
times are contingent upon parts availability. Customer must be able to sign and receive parts as requested by NEC
to meet NEXT-Day Service.