NEC Express5800 Series N8800-103F, EXP320HR NEC Express5800/320Fc-LR/MR User's Guide
N8800-103F, EXP320HR NEC Express5800/320Fc-LR/MR User's Guide 1st Edition 7-2007 856-126614-901- A
PROPRIETARY NOTICE AND LIABILITY DISCLAIMER The information disclosed in this document, including all designs and related materials, is the valuable property of NEC Corporation (NEC) and /or its licensors. NEC and/or its licensors, as appropriate, reserve all patent, copyright and other proprietary rights to this document, including all design, manufacturing, reproduction, use, and sales rights thereto, except to the extent said rights are expressly granted to others.
Keep this User's Guide handy for quick reference when necessary. SAFETY INDICATIONS To use the NEC Express5800 series safely, follow the instructions in this User's Guide. This guide explains components that pose a danger, types of dangers, and actions taken to prevent them; such components are labeled warning. This guide and warning labels use “WARNING” and “CAUTION” to indicate a danger depending on the degree.
SYMBOLS USED IN THIS USER'S GUIDE AND WARNING LABELS Attention Indicates a risk of an electric shock. Indicates a risk of a personal injury due to heat. Indicates a risk of catching your fingers. Indicates a risk of a fire or smoke. Indicates a general precaution or warning that is not defined herein. Indicates a risk of losing eyesight due to laser beam. Indicates a risk of an explosion. Indicates a risk of a personal injury.
Mandatory actions Unplug the server. There is a risk of an electric shock or fire. Indicates a general action to take that is not defined herein. Make sure to follow the instructions.
NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.
Trademarks and Patents NEC EXPRESSBUILDER and NEC ESMPRO are trademarks of NEC Corporation. Microsoft, and Windows are registered trademarks of Microsoft Corporation in the United States and other countries. All other product, brand, or trade names used in this publication are the trademarks or registered trademarks of their respective trademark owners.
i Notes: (1) No part of this manual may be reproduced in any form without prior written permission of NEC Corporation. (2) The contents of this manual are subject to change without prior notice. (3) The contents of this manual shall not be copied or altered without prior written permission of NEC Corporation. (4) All efforts have been made to ensure the accuracy of all information in this manual.
ii PREFACE Welcome to the NEC Express5800/320Fc series. NEC Express5800/320Fc series is a “fault-tolerant (ft)” server focusing on “high reliability” in terms of fault-tolerance, in addition to “high performance,” “scalability,” and “general versatility” provided by NEC Express5800 series.
iii ABOUT THIS USER'S GUIDE This User's Guide helps a user to properly setup and use the product. Consult this guide to ensure safety as well as to cope with trouble during a system setup and daily operation. Keep this manual handy. This User's Guide is intended for users who have a good knowledge on the basic use of Windows operating systems and general I/O devices such as a keyboard and mouse. How to Use This User's Guide This guide consists of seven chapters and appendices.
iv Additional symbols The following symbols are used throughout this User's Guide in addition to the caution symbols describe at the beginning. IMPORTANT: Important points or instructions to keep in mind when using the server or software CHECK: Something you need to make sure of when using the server of software TIPS: Helpful information, something useful to know Accessories This product is shipped with various accessories.
v CONTENTS PREFACE....................................................................................................................................ii ABOUT THIS USER'S GUIDE.................................................................................................
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Chapter 1 1 Precautions for Use This chapter includes information necessary for the proper and safe operation of the server.
1-2 Precautions for Use WARNING LABELS Warning labels are placed in certain parts of the system so that the user stays alert to possible risks (Do not remove or damage these labels). If some label is missing, about to peel off, or illegible, contact your sales agent. The following pictures show the places where the labels are placed.
Precautions for Use 1-3 PRECAUTIONS FOR SAFETY This section provides precautions for using the server safely. Read this section carefully to ensure proper and safe use of the server. For symbol meanings, see "SAFETY INDICATIONS" described in the previous section. General WARNING Do not continue to use the equipment if you detect smoke, odor, or noise. If the equipment emits smoke, odor, or noise, immediately flip off the POWER switch, unplug the cord, and contact your sales agent.
1-4 Precautions for Use Use of Power Supply and Power Cord WARNING Do not handle a power plug with a wet hand. Do not plug/unplug a power cord with a wet hand. There is a risk of an electric shock. Do not connect the ground wire to a gas pipe. Never connect the ground wire to a gas pipe. There is a risk of a gas explosion. CAUTION Do not plug the attached cord in a nonconforming outlet. Use a wall outlet with specified voltage and power type. There is a risk of a fire or current leakage.
Precautions for Use 1-5 Installation, Relocation, Storage and Connection WARNING Disconnect the power cord(s) before installing or removing the equipment. Be sure to power off the equipment and unplug its power cords from the wall outlet before installation/relocation. All voltage is removed only when the power cords are unplugged. CAUTION Do not install or store the equipment in an unsuitable place. Install or store the equipment in such a place as specified in this User's Guide.
1-6 Precautions for Use CAUTION Do not connect any interface cable with the power cord of the server plugged to a power source. Make sure to power off the server and unplug the power cord from a power outlet before installing/removing any optional internal device or connecting/disconnecting any interface cable to/from the server.
Precautions for Use 1-7 Cleaning and Handling of Internal Devices WARNING Do not disassemble, repair, or alter the server. Unless described herein, never attempt to disassemble, repair, or alter the equipment. There is a risk of an electric shock or fire as well as malfunction. Do not look into the DVD-ROM drive. The DVD-ROM drive uses a laser beam. Do not look or insert a mirror inside while the system is on. A laser beam is invisible; if your eyes get exposed to it, there is a risk of losing eyesight.
1-8 Precautions for Use CAUTI ON CAUTION Protect the unused connectors with the protective cap. The unused power cord connectors are covered with the protective cap to prevent short circuits and electrical hazards. When removing the power cord connector from the internal devices, attach the protective cap to the connector. Failure to follow this warning may cause a fire or an electric shock. During Operation CAUTION Do not pull out a device during operation.
Precautions for Use 1-9 Rack-mount Model CAUTION Do not install the equipment on a nonconforming rack. Install the equipment on a 19-inch rack conforming to the EIA standard. Do not use the equipment without a rack or install it on a nonconforming rack. The equipment may not function properly, and there is a risk of damage to physical assets or injuries. For suitable racks, contact your sales agent. Do not attempt to install the server yourself.
1-10 Precautions for Use For Proper Operation Observe the following instructions for successful operation of the server. Failure to observe them could lead to a malfunction or breakdown. Do not use a cellular phone or pager around the equipment. Turn off your cellular phone or pager when you use the equipment. Their radio waves may cause the equipment to malfunction. Perform installation in a place where the system can operate correctly. For details, see the separate volume “User’s Guide (Setup).
Precautions for Use 1-11 Disk devices: Approximately 2-3 hours Tape media: Approximately 1 day Make sure that the optional devices are attachable and connectable to the equipment. Make sure that your options are compatible with the system. If you attach any incompatible option, there is a risk of malfunction that could lead to a breakdown. It is recommended to use NEC's genuine option products. Some competitors’ products are compatible with this server.
1-12 Precautions for Use DISPOSAL OF EQUIPMENT AND CONSUMABLES When you dispose of the main unit, hard disk drives, floppy disks, CD-ROMs, optional boards, etc., you need to observe your local disposal rules. Dispose the attached power cable along with the equipment to avoid it being used with other equipment. For details, check your local codes.. IMPORTANT: For disposal (or replacement) of batteries on the motherboard, consult with your sales agent.
Precautions for Use 1-13 IF SYSTEM TROUBLE IS SUSPECTED Before sending the equipment for repair, try the following: 1. Check if the power cord and connection cables are attached correctly. 2. See “Error Messages” in Chapter 7 to check if there is a relevant symptom. If yes, follow measures as instructed. 3. Certain software programs are required for operation of NEC Express5800/320Fc series. Check if these programs are properly installed. 4.
1-14 Precautions for Use Ergonomic Advice Prolonged use of a computer may affect your health. Keep in mind the following to reduce stresses on your body: Sit with good posture Sit on your chair with your back straight. If the desk height is appropriate, you will slightly look down at the screen and your forearms will be parallel to the floor. This “good” work posture can minimize muscle tension caused by sedentary work.
Chapter 2 2 General Description This chapter describes the features and operation of the NEC Express5800/320Fc series. Refer to this chapter when you want to understand various components and how to operate them.
2-2 General Description STANDARD FEATURES The NEC 320Fc Server is a fault tolerant server with redundant hardware. High performance Quad-Core (2.66 GHz) or Dual-Core (2.
General Description 2-3 Hardware modules work while synchronizing and comparing with each other. Even if one hardware module stops, the server can continue to operation as the service with the other hardware module. New fault-tolerant technology Standard product Even if one hardware module stops, the server can continue operation with the other module. After the failed module is replaced, the new module will obtain information from the other and resume operation.
2-4 General Description NEC Express5800/320Fc series mainly provides the following advantages: Fault-tolerant processing and I/O subsystems NEC Express5800/320Fc series use redundant hardware and software to assure server operation even if one module encounters problems with its processors, memory, I/O (including trouble related to the I/O controller), disk drives, or Ethernet adapter.
General Description 2-5 Local and remote management NEC Express5800/320Fc series uses NEC ESMPRO as a server management tool. This tool uses a GUI that allows monitoring and setting of NEC Express5800/320Fc series. NEC ESMPRO can be used both locally and remotely on work station PCs or server PCs. Event notification function When trouble or other events are detected on NEC Express5800/320Fc series, notifications will are posted in Windows Event Log.
2-6 General Description HOW THE OPERATING SYSTEM SEES THE CPU MODULES On NEC Express5800/320Fc series, the CPU modules are redundantly configured and all processors installed on this server are shown. How CPU modules appear on Device Manager As shown below, logical CPUs are displayed as many as there are. For multi-processor, the number of displayed CPUs is the number of physical processors on one CPU/IO module multiplied by the number of cores per processor.
General Description 2-7 How CPU modules appear on Task Manager As with Device Manager, logical CPUs are displayed as many as there are.
2-8 General Description NAMES AND FUNCTIONS OF COMPONENTS Names and functions of components are shown below: (1) LEDs For more information see the description on the front view (page 2-9). (2) Front bezel The cover to protect devices in the front.
General Description 2-9 Front View (1) (2) (3) (4) (5) (6) (7)-3 (8) (11) (7)-2 (8) (7)-1 (8) (10)-1 (10)-2 (9) With the front bezel removed
2-10 General Description (1) CPU/IO module 0 This module contains the CPUs (processor), memory (DIMM), PCI board, cooling fan unit, and hard disk drive. (3) POWER switch The power switch is used to power on/off the server. The in-built LED illuminates on the primary CPU/IO module (The secondary POWER LED is off cannot be used). If the switch is pressed once, the server is powered on. If the switch is pressed again, the server is powered off.
General Description 2-11 Rear View 1 2 -2 2 -3 2 -1 3 -0 3 -1 3 -2 4 5 -1 5 -2 6 -1 7 8 -1 8 -2 6 -2 7 13 8 -1 8 -2 12 11 -111-2 10-3 10-2 10-1 9 14-1 15-1 14-2 14-1 15-2 14-2
2-12 General Description (1) CPU/IO module 0 This is a module with a set of CPU (processor), memory (DIMM), PCI board, and cooling fan unit. (2)-1, 2, 3 PCI-X slots 1, 2, 3 (2)-1 is the slot on which the low profile type PCI board is mounted (64 bit 133MHz 3.3V PCIX). (2)-2, 3 are the slots on which the FullSize and FullHight types PCI boards are mounted (64bit 100MHz 3.3V PCI-X). (3)-0, 1, 2 USB connector 0, 1, 2 This connector is connected with the system that supports the USB2.0 interface.
General Description 2-13 This LED indicates the status of the CPU/IO module. When the module is successfully running, the LED is powered off. If a module has a problem, the LED is amber. (11)-2 CPU/IO module status LED 2 (green) This LED indicates the status of the CPU/IO module. When both modules are operating (duplex), the LED is green. When one module is operating (simplex), the LED blinks in green or is powered off.
2-14 General Description DVD-ROM drive (1) Status LED An LED that stays on while the loaded CD-ROM is accessed. (2) Tray eject button A button for ejecting the tray. (3) Manual release hole When the eject button does not work, insert a metal pin into this hole to manually eject the tray.
General Description 2-15 CPU/IO Module CPU/IO module
2-16 General Description Mother Board CPU/IO module mother board (1) Lithium battery (2) DIMM slot ((2)-1 from the bottom) (2)-1 DIMM CH0 Slot 0 (2)-2 DIMM CH0 Slot 1 (2)-3 DIMM CH0 Slot 2 (2)-4 DIMM CH1 Slot 0 (2)-5 DIMM CH1 Slot 1 (2)-6 DIMM CH1 Slot 2 (3) Processor 0 socket (CPU0) (4) Processor 1 socket (CPU1) (5) Jumper for clearing the CMOS (password).
General Description 2-17 LEDs POWER LED The POWER switch of the CPU/IO module has an in-built LED. If the AC power is supplied, the LED of the primary POWER switch illuminates (only the primary POWER switch functions). Also, the CPU/IO module has the POWER LED to show the status of the module power status. CPU/IO Module POWER LED LED indication Not on Description Power supply is off. On Power supply is on.
2-18 General Description PCI Slot status LED 1, 2 There are two kinds of LEDs that indicate the PCI slot status on the back of the CPU/IO module. The PCI slot status is indicated by the display combination of the two LEDs. Status LED1 Not on Status LED2 Description Not on Power supply is off. Blinking in white When the system is starting, the initialization process is performed. If the OS is running, it is in the Simplex mode, and the PCI slot of the other CPU/IO module is degenerated.
General Description 2-19 Hard Disk Drive LED Hard Disk LED Not on Green Amber Description The disk is in the idle state. Accessing the disk Disk failure Blinking in amber (Illuminate in green when accessing the disk) Blinking in green and amber in turn The mirror of the disk is disconnected. The hard drives are currently synchronizing (re-build). Action See Chapter 7, Troubleshooting.. Perform mirroring. Wait; until the LED blinks green (after the drives are synchronized).
2-20 General Description Access LED on the DVD-ROM drive This LED illuminates when the installed CD-ROM is being accessed. LAN Connector LED LINK/ACT LED The LINK/ACT LED shows the status of the network port. It is green if power is supplied to the main unit and hub, and they are connected correctly (“LINK”). It blinks green while the network port sends or receives data (ACT). When the LED does not illuminate with a cable connected, check the connection of network cable at both ends.
General Description 2-21 BASIC OPERATION This section describes basic operation procedures of NEC Express5800/320Fc series. Installing/removing the front bezel The front bezel needs to be removed to power on/off the server, access the DVD-ROM drive, or remove/install a hard disk drive or CPU/IO module. (1) Lightly hold the front bezel and pull it out. When installing the front bezel, install it while holding both sides of the front bezel.
2-22 General Description Power ON To power on NEC Express5800/320Fc series, press the illuminate POWER switch (this is the primary CPU/IO module). Follow the steps below to turn on the power. 1. Power on the display unit and other peripheral devices connected to the server. CHECK: If either power cord is connected to a power controller (UPS), make sure that it is powered on. 2. Remove the front bezel. 3. Press the power switch located on the front of the front panel.
General Description 2-23 Power OFF Follow the steps below to turn off the power. If NEC Express5800/320Fc series is plugged in to a UPS, check the manuals included with the UPS or the application that controls the UPS. 1. Perform a normal shutdown for the operating system. The system will be powered off automatically. (Note: the POWER switch on the primary side will remain illuminating when AC power is available.) 2. Power off all peripheral devices.
2-24 General Description Flow of POST This section walks you through how POST is performed. 1. When the system first powers on, only one CPU/IO module will start up. POST will be performed on this CPU/IO module. 2. Memory check starts. A message appears at the upper left of the screen to show that the basic and expanded memories are being counted. The memory check may take a few minutes to complete depending on the server’s memory size.
General Description 2-25 times, the startup will be unsuccessful. In this case, turn off the power and then turn it on again after waiting 30 seconds to boot the server. IMPORTANT: Do not set a password before installing the OS. 8. Upon completion of POST, the OS will start up. Behavior at Occurrence of Error If POST or OS startup does not finish normally, the server will reboot itself automatically. At the time of reboot, it will select the other CPU/IO module and run POST or OS startup.
2-26 General Description If the optional floppy disk drive is connected, the drive letter may change from A to B when switching betweem CPU/IO modules. The drive letter for the DVD-ROM drive is allocated automatically. The next available letter is allocated to the drive in the order from D to Z. A drive letter to the DVD-ROM can be manually specify the drive letter.
General Description 2-27 Floppy Disk Drive (Optional) A USB floppy disk drive can be connected to the server. The server supports 3.5-inch 2HD (1.44 MB) and 2DD (720KB) floppy disks. IMPORTANT: When using a USB floppy disk drive, the access to the floppy disk may be delayed if the display is showing a moving picture, loading down the graphic interface. In such a case, retry the operation with the floppy disk inside the floppy disk drive.
2-28 General Description DVD-ROM drive NEC Express5800/320Fc series has a DVD-ROM drive it is a device used to read data from an optical disk (compact disc read-only memory). Compared to a floppy disk, an optical disk allows for larger capacity and higher data rate. Insert/Remove DVD-ROM Follow the steps below to load an optical disk. 1. Before you insert an optical disk, make sure that the server is powered on. 2.
General Description 2-29 To remove the optical disk, press the tray-eject button as you did in inserting the optical disk. When the access LED illuminates in orange, it indicates the optical disk is being accessed. Make sure the access LED is not illuminating in orange before you press the tray-eject button. Press the locking part in the center of the tray and pick the optical disk gently. When you have removed the optical disk, push the tray to the drive-closed position.
2-30 General Description Handling optical disks Observe the following when you use an optical disk on NEC Express5800/320Fc series: As for a disk such as a noncompliant “copy-protected CD,” we shall not guarantee that you can use a CD player to play it with this server. Be careful not to drop the optical disk. Do not bend or place anything on the optical disk. Do not attach labels on the optical disk. Do not touch the signal side (blank side).
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Chapter 3 3 Windows Setup and Operation This chapter describes setup procedures to make NEC Express5800/320Fc series ready for use. CPU/IO module has a processor and IO functions. The utilities in this chapter refer to the processor functions as the CPU module and IO functions as the PCI module.
3-2 Windows Setup and Operation DISK OPERATIONS This section explains the disk operation of the Rapid Disk Resync (RDR) utility. NEC Express5800/320Fc series mirrors the disks using “Rapid Disk Resync” (RDR) utility. This section describes operations and configuration required to synchronize disks (duplex) and replacement of faulty drives. IMPORTANT: It is, not recommended to create non-system partition on the drive containing the operating system (OS).
Windows Setup and Operation 3-3 2. Each pair of mirror drives are seen in windows manager a single virtual disk. 3. RDR only supports basic disks. If a span or stripe volume is needed, create the of RDR virtual disk and then change the disk to a dynamic disk using [Disk Management]. 4. The RDR disks must have the same capacity and be new or physically formatted. (For physical format, refer to “SAS BIOS” in Chapter 4 and perform Format Disk using Disk Utilities.) 5.
3-4 Windows Setup and Operation Screen [Left pane] The tree shows disks inserted to the internal slots and virtual disks (RDR Virtual Disks) created by the RDR utility. Right-click a disk on the tree to display the menu for setting RDR. By looking at the tree, you can determine which disk corresponds to disk in Windows’ [Disk Management] and if disk is mirror using the RDR utility.
Windows Setup and Operation 3-5 1. Insert a new disk to a built-in slot. (In this example, a disk is inserted to the Slot 2 of the PCI module 0.) 2. From [Start], select [Control Panel] then [Administrative Tools] and start [Computer Management]. On the tree in the left pane, click [Disk Management]. If the inserted disk is indicated as [Not Initialized] in the right pane, right-click the disk and initialize it.
3-6 Windows Setup and Operation
Windows Setup and Operation 3-7 IMPORTANT: If RDR is specified to a disk which contains the system partition or a partition that cannot be unmounted, the following pop-up message appears. If you click [Yes], the system is restarted in two minutes automatically. Continue with step 5 after the system has restarted. 5. Insert a disk to set duplex configuration into the corresponding slot. (In this example, a disk is inserted into the Slot 2 of the PCI module 1.
3-8 Windows Setup and Operation 6. On the left tree of RDR Utility, right-click a disk to set RDR and click [Add physical Disk To RDR Virtual Disk]. 7. Confirm that synchronizing disks are started and the DISK ACCESS LEDs and the display of RDR utility change as shown below: Synchronizing Source disk Destination disk DISK ACCESS LED Amber (Blinking) Amber (Blinking) RDR Virtual Disk RDR Utility Op State: State Status Simplex Syncing Simplex Resync x percent (x=0, 10, 20, ...
Windows Setup and Operation 3-9 For 18GB partition, it takes about 16 minutes. If no partitions exist, synchronization will be complete in a very short period and the disk may become synchronized. If the system is rebooted during synchronization, the process cannot be completed. Do not restart the system until the synchronization is completed.
3-10 Windows Setup and Operation Removing duplex configuration of RDR disks This section describes how to remove duplex configuration from the disk with RDR utility. In the example below, the duplication setting of the disks in the Slot 2 of the PCI modules 0 and 1 is removed. IMPORTANT: After executing the command, RDR meta data will be removed but other data will remain.
Windows Setup and Operation 3-11 3. Cancel the disk of the corresponding slot in the same manner.
3-12 Windows Setup and Operation
Windows Setup and Operation 3-13 IMPORTANT: A partition on the disk where the RDR setting is removed is not assigned a drive letter. To use the partition, assign a drive letter using [Disk Management]. If the disk contains a partition which cannot be unmounted, the OS needs to be restarted when remove it from the RDR virtual disk. In that case, the following pop-up message appears.
3-14 Windows Setup and Operation Other functions of RDR Utility Remove Physical Disk From RDR Virtual Disk All data including RDR settings on a physical disk can be deleted. IMPORTANT: After executing the command, the physical disk becomes an empty basic disk without RDR settings. This command can only be executed to physical disks in Duplex/Syncing state. 1.
Windows Setup and Operation 3-15 Resynchronize This Physical Disk From RDR Virtual Disk Disks whose synchronization by RDR is cancelled for reasons including a failure can be resynchronized. 1. Start RDR Utility and right-click a target disk in the left pane and click [Resynchronize This Physical Disk From RDR Virtual Disk]. 2. In the [Resynchronize This Physical Disk From RDR Virtual Disk] dialog box, click [OK]. 3.
3-16 Windows Setup and Operation Set As Active RDR Plex A physical disk can be set as “Active RDR Plex” by a command. Active RDR Plex is the disk on which data reading process is performed when Load Balancing of RDR Virtual Disk is off. 1. Start RDR Utility and right-click a target disk in the left pane and click [Set As Active RDR Disk]. 2. In the [Set As Active RDR Plex] dialog box, click [OK]. Active RDR Plex can be viewed from [Active RDR Plex] of RDR Virtual Disk.
Windows Setup and Operation 3-17 Verify RDR Virtual Disk Whether the synchronization by RDR is performed normally can be checked. 1. Start RDR Utility and right-click [RDR Virtual Disk x] in the left pane and click [Verify RDR Virtual Disk]. 2. In the [Verify RDR Virtual Disk] dialog box, click [OK]. The progress of verification can be viewed using RDR Utility.
3-18 Windows Setup and Operation 2. When a dialog box appears, select On or Off (a default is On) and click [OK]. 3. In the [Set RDR LUN Load Balancing] dialog box, click [OK].
Windows Setup and Operation 3-19 Replacing Failed Hard Disk Drives The following describes how to locate and replace the failed hard disk. The failed hard disk should be replaced with the server powered on. How to Locate Failed Disks 1. From [Start], select [All Programs], [RDR] and click [RDR Utility] to start RDR Utility. 2. From the tree on the left pane of [RDR Utility], select each disk and check the values of [MTBF: Current] and [MTBF:NumberOfFaults] in the right pane.
3-20 Windows Setup and Operation IMPORTANT: For a disk to be inserted, use a new or physically formatted disk which has the same capacity as the disk of the corresponding slot (in this example, the disk in slot 2 of the PCI module 0) When a disk is inserted, a popup window asking for rebooting the system may be displayed, but there is no need to reboot it. Select [No] and close the popup window. Insert the replacement disk after waiting for 15 seconds or more after removing a disk. 4.
Windows Setup and Operation 3-21 CHANGE DRIVE LETTER To add, change or delete drive letters, follow the steps below. Before making any changes, thoroughly read the NEC Express5800/320Fc series-specific precautions and general precautions for Windows. 1. Select [Start] - [Control Panel] - [Administrative Tools] and open [Computer Management]. 2. In the console tree of [Computer Management], click [Disk Management]. 3.
3-22 Windows Setup and Operation DUAL LAN CONFIGURATION The NEC Express5800/320Fc series builds a dual LAN configuration by using “Stratus emb-EB 2-Port Gigabit Adapter,” mounted as standard on the CPU/IO module and “Intel(R) PRO/1000 MT Server Adapter” and “Intel(R) PRO/1000 MF Server Adapter” inserted in the extended PCI slots.
Windows Setup and Operation 3-23 Rules of Dual Configuration on NEC Express5800/320Fc series Be sure to make the setting of dual network configuration on the server. When building dual configuration, be sure to use at least one adapter in both CPU/IO modules ( 0 and 1). Example 1: Configure the network to enhance the service by using all adapters in a single team. CPU/IO module 0 CPU/IO module 1 Network Example 2: Configure the network to support multiple LAN connections.
3-24 Windows Setup and Operation Configuring Dual LAN This section describes how to configure dual LAN. The following explains how to configure dual LAN regarding to the example shown in “Rules of Dual Configuration on NEC Express5800/320Fc series.” IMPORTANT: Log on as "Administrator" or a member of the group "Administrators." 1. 2. Start [Device Manager]. Select a target Network Adapter. Right-click on it and select [Properties] from the menu displayed to show the properties dialog box.
Windows Setup and Operation 3-25 3. 4. Select the [Teaming] tab on the properties dialog box. Select the [Team with other adapters], and then click the [New Team…] button. Enter the team name and click [Next].
3-26 Windows Setup and Operation 5. 6. Select the adapters to include in the team and click [Next]. Select [Adapter Fault Tolerance] or [Adaptive Load Balancing] as a team mode (Usually select [Adapter Fault Tolerance]). Click [Next].
Windows Setup and Operation 3-27 7. Click [Finish]. 8. Start Command prompt to check the physical MAC address set on ipconfig/all. 9. Select the Team Adapter you have set. Right-click on it and select [Properties] from the menu displayed to show the properties dialog box.
3-28 Windows Setup and Operation 10. Select the [Advanced] tab on the properties dialog box. Select [Locally Administered Address] from the [Settings] list box, and then enter the MAC address of a Team Adapter, which you have checked, in the [Value] text box. Click [OK].
Windows Setup and Operation 3-29 Removing Dual LAN This section describes how to remove dual LAN. IMPORTANT: Log on as "Administrator" or a member of the group "Administrators.” 1. Start [Device Manager]. 2. Select the Team Adapter of which you want to remove dual LAN. Right-click on it, and then select [Properties] from the menu displayed to show the properties dialog box.
3-30 Windows Setup and Operation 3. Select the [Settings] tab in the properties dialog box and click the [Remove Team] button. 4. The confirmation dialog box appears. Click [Yes] button.
Windows Setup and Operation 3-31 CHECK THE DUPLICATING OPERATION OF MODULES This section describes how to check if the system runs properly after system installation or reinstallation. CPU/IO module has a processor function part and IO function part. Each part is monitored and managed by the module. In this section, the processor function part is referred to as CPU module and IO function part PCI module.
3-32 Windows Setup and Operation 3. Stop the operation of a PCI module using the ft server utility. Select [Start] - [All Programs] - [NEC ESMPRO Agent] - [ft server utility] to start the ft server utility. Then, from the ft server utility, select [PCI Module] and then the primary PCI module (*) from the [FTSever] tree on the left pane, and click [Down] of [Bring Up/Bring Down]. * As for the primary PCI module (*), if the PCI module 0 is primary select [PCI Module(ID:10)].
Windows Setup and Operation 3-33 From the ft server utility, click [Up] of [Bring Up/Bring Down] to the PCI module which was stopped in the step 3, and the PCI module will be started. Once the PCI module is started, PCI module diagnosis, mirror volume duplication and PCI module duplication are performed. IMPORTANT: If BrightStor ARCserve 2000 or Backup Exec is installed, the tape will not be recognized due to the failover of the PCI module. Thus be sure to stop the services before starting the PCI module.
3-34 Windows Setup and Operation After the completion of disk duplication and when the PCI modules are duplicated LED Secondary Primary 1 CPU/IO module status LED1 2 CPU/IO module status LED2 Green Green 3 DISK ACCESS LED Green blinking Green blinking
Windows Setup and Operation 3-35 Evaluate Start and Stop of CPU Modules This section describes how to confirm the continuous system operation after stopping one of the CPU modules. 1. Confirm that the CPU modules are duplicated. To check if the CPU modules are duplicated, see the status LEDs of the CPU modules.
3-36 Windows Setup and Operation When you stop the operation of a CPU module, the indications of the status LEDs change as follows. Below denotes that the only one CPU module is operating. [Indications of status LEDs] CPU module 1 CPU module 2 (Stopped)* (Operating) CPU/IO module status LED1 Amber CPU/IO module status LED2 Green blinking DISK ACCESS LED Green blinking Green blinking As an example, the indications of when CPU module 0 is stopped are shown. LED 1 2 3 3.
Windows Setup and Operation 3-37 IMPORTANT: After the CPU modules are duplex mode the memory consistency check is preformed. The following event in the System event log after the process is completed: Source: srabid Type: Information Event ID: 4137 Description: Memory consistency check has completed memory scan.
3-38 Windows Setup and Operation NEC Express5800/320Fc series SERVICE PROGRAM CONFIGURATION NEC Express5800/320Fc series achieves the duplex system using the following service programs, in addition to dedicated drivers.
Windows Setup and Operation 3-39 (This page is intentionally left blank.
Chapter 4 4 System Configuration This chapter describes Basic Input Output System (BIOS) configuration. When you install the NEC Express5800/320Fc series for the first time or install/remove optional devices, thoroughly read this chapter for a better understanding and correct setups.
4-2 System Configuration SYSTEM BIOS ~ SETUP ~ The SETUP utility is provided to make basic hardware configuration for the server. This utility is pre-installed in the flash memory of the server and ready to run. The server is configured with the correct parameters using the SETUP utility and shipped with the ideal parameters already set. Thus, you do not need to use the SETUP utility in most cases. However, you might wish to use the SETUP utility in the cases described below.
System Configuration 4-3 Starting SETUP Utility Powering on the server starts POST (Power On Self-Test) and displays its check results. If the NEC logo is displayed, press Esc. After a few seconds, either of the following messages appears at bottom left on the screen depending on your system configuration. Pr es s to en ter SETU P Pr es s to en ter SETUP or Pres s to b oot from Network You may see either of the following messages at bottom left on the screen when POST terminates.
4-4 System Configuration Description of On-Screen Items and Key Usage Use the following keyboard keys to work with the SETUP utility. (Key functions are also listed at the bottom of the screen.) Online help window Shows the current menu.
System Configuration 4-5 F9: previous screen. Shows the following: Setup Confirmation Load default configuration now? [Yes] [No] If you select “Yes” and then press the Enter key, all items in the setup are set to default values. If you select “No” and then press either the Enter or Esc key, the status before pressing the F9 key is restored. F10: Shows the following: If you select “Yes” and then press the Enter key, the setup will complete with all changes you have made saved.
4-6 System Configuration Configuration Examples The following describes examples of configuration required to use software-link features or for system operations. UPS To link power supply with the UPS To power on the server when power is supplied from the UPS Select [Server] - [AC-LINK] - [Power On]. To keep the server off-powered even when power is supplied from the UPS if the POWER switch was used to power off Select [Server] - [AC-LINK] - [Last State].
System Configuration 4-7 To display POST check results Select [Advanced] - [Boot-time Diagnostic Screen] - [Enabled]. You can also press Esc while the NEC log is on the screen to display POST check results. To control from the HW console Remote operation via Serial Select [Server] - [Console Redirection], and make necessary settings. Memory To check the installed memory (DIMM) status: Select [Advanced] - [System Memory] and [Extended Memory] and check the status indications.
4-8 System Configuration Menu and Parameter Descriptions The SETUP utility has the following six major menus: Main Advanced Security Server Boot Exit To configure detailed settings of functions, select a submenu from the above menus. Below describes configurable functions and parameters and the factory settings displayed in the screen for each menu. Main Start the SETUP utility to display the Main menu. When you select a menu with the “ ” mark and press the Enter key, its submenu appears.
System Configuration 4-9 Available options in the Main and descriptions are listed below. Option System Time System Date CPU Speed Physical CPUs System Memory Extended Memory Cache Ram SATAAHCI Enable Parameter HH:MM:SS MM/DD/YYYY XXXX MHz X XXXX KB XXXX MB XXXX KB [Disabled] Enabled Description Specify the system time. Specify the system date. Displays the processor clock frequency. Displays the number of processor installed. Displays the size of system memory. Displays the size of extended memory.
4-10 System Configuration Advanced Move the cursor onto "Advanced" to display the Advanced menu. There is no configurable item on the Advanced menu screen below. Display each sub menu and make settings on the sub menu screen. Select an option with the " " mark and press Enter to display its submenu.
System Configuration 4-11 Advanced Processor Configuration When you select “Advanced Processor Configuration” in the Advanced menu, the following screen appears. ftServer Setup Main Advanced Security Server Boot Advanced Processor Configuration Execute Disable Bit: Exit Item Specific Help [Enabled] Intel(R) Virtualization Tech.
4-12 System Configuration I/O Device Configuration When you select “I/O Device Configuration” in the Advanced menu, the following screen appears. If you select a menu with the “ ” mark and press Enter, its submenu appears.
System Configuration 4-13 NumLock AUTO On [Off] Specify whether or not to enable NumLock at system startup.
4-14 System Configuration Option ROM Configuration When you select “Option ROM Configuration” in the Advanced menu, the following screen appears. ftServer Setup Main Advanced Security Server Boot Exit Option ROM Configuration Embedded SAS Option ROM: [Enabled] Embedded PXE#1 Option ROM: [Enabled] Embedded PXE#2 Option ROM: [Enabled] F1 Help Esc Exit Item Specific Help Enables Embedded SAS Option ROM to boot from the device.
System Configuration 4-15 Embedded PXE#2 Option ROM Disabled LAN #1 that is embedded in the motherboard will be initialized. [Enabled] Disabled If “Enabled” is selected, the extended ROM of LAN #2 that is embedded in the motherboard will be initialized.
4-16 System Configuration Security Move the cursor onto "Security" to display the Security menu. ft Server Setup Main Advanced Security Server Boot Exit Item Specific Help Supervisor Password Is: User Password Is: Unset Unset Set Supervisor Password [Enter] Set User Password [Enter] Password on boot F1 Help Esc Exit Supervisor Password controls access to the setup utility.
System Configuration 4-17 Select "Set Supervisor Password" or "Set User Password" and press Enter to display the following pop-up screen. The screen below shows when "Set Supervisor Password" is selected. Set a password on this pop-up screen. Enter a password of up to seven alphanumeric characters and symbols from the keyboard.
4-18 System Configuration Option boot Parameter Enabled Description boot-up. User password setup is required beforehand. [ ]: factory-set IMPORTANT: If you have logged in SETUP by using the Supervisor Password, you can check and change all settings. If you have logged in SETUP by using User Password, you see the settings but cannot make changes on the settings except System Time, System Date and User Password of Main.
System Configuration 4-19 Server Move the cursor onto [Server] to display the Server menu. The following describes options you can configure in the Server menu and their functions. Select an option with the " " mark and press Enter to display its submenu. Refer to the table below for information on options.
4-20 System Configuration the power supply to the server restarts. State before powered off Stay Off Off Off Off In service Out of service (DC power: Off) Forced shutdown * * Parameter Last State On Off Off Power On On On On Pressing the POWER switch for over four seconds shuts down the power to the server. System Management Select "System Management" on the Server menu and press Enter to display the following screen.
System Configuration 4-21 Option SDR Revision Parameter PIA Revision ASIC Rev SMM Rev Description Displays the revision of SDR (sensor device information). Displays the PIA (plat form information) revision. Displays the firmware information of the fault-tolerant chipset. Displays the firmware information of System Management. [ ]: factory-set Console Redirection Select "Console Redirection" on the Server menu and press Enter to display the following screen.
4-22 System Configuration Option Console Type* Flow Control* Parameter [19.2K] 38.4K 57.6K 115.2K VT100 VT100, 8bit PC-ANSI, 7bit [PC-ANSI] VT100+ VT-UTF8 None XON/XOFF Description hardware console to be connected. Select a console type. Select a flow control method. [CTS/RTS] Console Connection Continue C.R. after POST [Direct] Via modem [Off] On Select a connector. Specify whether or not to continue Console Redirection after OS is loaded.
System Configuration 4-23 Event Log Configuration Select "Event log Configuration” on the Server menu and press Enter to display the following screen. ftServer Setup Main Advanced Security Server Boot Event Log Configuration Clear Online Event Logs [Press Enter] Clear Offline Event Logs [Press Enter] F1 Help Esc Exit Exit Item Specific Help The system event log will be cleared if selecting “YES”.
4-24 System Configuration Monitoring Configuration Select “Monitoring Configuration” on the Server menu and press Enter to display the following screen.
System Configuration 4-25 [ ]: factory-set
4-26 System Configuration Boot Move the cursor onto "Boot" to display the Boot menu. The server searches for the boot device according to the order specified in this menu and uses the software to boot the system if found.
System Configuration 4-27 Exit Move the cursor onto "Exit" to display the Exit menu. ft Server Setup Main Advanced Security Server Boot Exit Item Specific Help Exit Saving Changes Exit Discarding Changes Load Setup Defaults Discard Changes Save Changes F1 Help Esc Exit Exit System Setup and save your changes to CMOS.
4-28 System Configuration The following describes each option on the Exit menu: Exit Saving Changes Select this option to save the current configuration data into the CMOS (non-volatile memory) and exit the SETUP utility. Select “Exit Saving Changes” to display the screen below. Select "Yes" to save the current configuration data into the CMOS (non-volatile memory) and exit the SETUP utility. The server will automatically restart the system.
System Configuration 4-29 Exit Discarding Changes Select this option to exit the SETUP utility without saving the current configuration data into the CMOS (non-volatile memory). If you select “Yes” here, the “SETUP Warning” dialogue box appears. If you select “No” in the “SETUP Warning” dialogue box, you can exit SETUP without saving the changes you have made. If you select “Yes” in the dialogue box, you can exit SETUP with the changes you have made saved in CMOS. The server reboots automatically.
4-30 System Configuration Load Setup Defaults Select this option if you want to reset all values in SETUP to default (factory-set values). When you select Load Setup Defaults, the dialogue box as shown below appears. If you select “Yes” in the dialogue box, default values are restored. If you select “No”, you will see the Exit menu screen.
System Configuration 4-31 Discard Changes Select this option if you want to restore previous values before saving values in CMOS. When you select “Discard Changes”, you will see the dialogue box as shown below. If you select “Yes” in the dialogue box, changes you have made are discarded and previous settings are restored.
4-32 System Configuration Save Changes Select this option if you want to save changes you have made in CMOS (non-volatile memory) without exiting SETUP. When you select the Save Changes, you will see the dialogue box as shown below. If you select “Yes” in the dialogue box, changes you have made are saved in CMOS (non-volatile memory).
System Configuration 4-33 SAS BIOS ~Adaptec SAS/SATAConfiguration Utility~ Adaptec SAS/SATA Configuration utility is used to configure the built-in SAS controller on the motherboard. You can start it up by simple key operation during POST execution without using any special startup disk. IMPORTANT: Because the server is installed with the latest version of the SCSISelect utility, your screen display may be different from the one described in this guide.
4-34 System Configuration 3. Select one of the “Options” in the menu, and then press the Enter key. If you want to make settings of the adapter, select “SerialSelect Utility.” If you want to format or verify the hard disk drive connected to the adapter, select “Disk Utility.” For more information, see the explanation below. 4. To quit, press the Esc key until you see the closing message. (If any changes have been made, the massage asking you whether or not to save the changes is displayed.
System Configuration 4-35 Parameter and description Adaptec SAS/SATAConfiguration utility has two types of menu. SerialSelect Utility Disk Utilities You can set features that are more detailed by selecting a submenu from these menus. The following describes the features and parameters that can be set in each menu and factory settings displayed on the screen. SerialSelect Utility The following screen is displayed when you select “SerialSelect Utility” in the “Options” menu.
4-36 System Configuration Controller Properties The following screen is displayed when “Controller Properties” is selected in the menu. Adaptec SAS/SATAController#0 Controller Information PCI Slot:Bus:Device:Function......... 0:F:0:0 Interrupt (IRQ) Channel.....……....... 7 I/O Port Address...........………......... 1000 Device ID......................………….... 041E Controller Serial number........……... Controller WWN............……........... 50030130F0B13700 See the following table for each item.
System Configuration 4-37 Controller Configuration The following screen is displayed when “Controller Configuration” is selected in the menu. Adaptec SAS/SATAController#0 Controller Configuration Controller Interface Definitions Runtime BIOS.............................…………. Enabled BBS Support..........................…………….. Device POST Banner Display……………………. Enabled CTRL-A Message Display……………….. Enabled Physical Drives Display during POST......... Enabled RAID Support……………………………..
4-38 System Configuration Item CTRL-A Message Display Parameter [Enabled] Disabled Physical Drivers Display During Post [Enabled] Disabled RAID Support Enabled [Disabled] Enabled [Disabled] Bootable CDROM/DVD-ROM support 1. 2. 3. [ ]: factory-setting Description If [Enabled] is selected, the message “Press for Adaptec SAS/SATA Configuration Utility!” is displayed in SAS controller BIOS during the POST.
System Configuration 4-39 PHY Configuration The following screen is displayed when “PHY Configuration” is selected in the menu. SAS Device Configuration SAS Port ID #0 #1 #2 #3 #4 #5 #6 #7 PHY Rate (Gb/s) .....………........... Auto Auto Auto Auto Auto Auto Auto Auto SAS Address ...50030130F0B13700 0 0 0 0 0 0 0 0 - Reset to Defaults See the following table for each item Item PHY Rate SAS Address 1. 2. 3. Parameter [Auto] 1.5 3.
4-40 System Configuration The following screen is displayed after a while.
System Configuration 4-41 Adaptec SAS/SATAController#0 Select SAS/SATA Disk and press Device #0 #1 #2 #3 #4 #5 #6 #7 #8 #9 #10 #11 #12 #13 #14 Box Slot FF FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF Model FW Rev HITACHI HUS151436VLS300 A340 No device No device No device No device No device Format Disk No device Verify No deviceDisk Media Indicate LED No device Write Cache Setting No device Connection Rate No device Set Bootable No device No device No dev
4-42 System Configuration FORCED SHUTDOWN AND CLEAR Read this section if your server does not operate as expected, or if you want to return all setup values to those made at shipment. Forced Shutdown Use this function when an OS command does not shut down the server, the POWER switch does not turn off the server, or resetting does not work. Press and hold the POWER switch on the primary module for over four seconds. The power is forcibly turned off.
System Configuration 4-43 CLEAR CMOS/PASSWORD With the pre-installed SETUP utility, you can set desired passwords to protect data stored on the server from unauthorized user access. If you forget the password, you can clear them by following the procedure described in this section. You can also use the same procedure to clear the CMOS data in the server. IMPORTANT: Clearing the CMOS data restores the factory settings. To clear the password or CMOS data, power off the server.
4-44 System Configuration Pins for protecting/clearing the password Short-circuiting the two pins: Clears the password Opening the two pins: Protects the password (factory-set) Pins for protecting/clearing the CMOS data Short-circuiting the two pins: Clears the CMS data Opening two pins: Protects the CMOS data (factory-set) The following describe the clearing procedure. WARNING Observe the following instructions to use the server safely. There are risks of death or serious personal injury.
System Configuration 4-45 7. By referring to “Removing CPU/IO Module” on page 8-11, remove the CPU/IO module 0 from the server. 8. Restore the previous CMOS clear jumper switch settings. Remove the jumper from J22 pins 9-10 and install them it on the jumper J57 pins 2-3. 9. By referring to “Installing CPU/IO Module” on page 8-14, install the CPU/IO module 0 on the server. 10. Reconnect only the power cord of the CPU/IO module 0 and press the POWER switch to power on. 11.
4-46 System Configuration HOW TO CLEAR PASSWORDS 1. Power off NEC Express5800/320Fc series and unplug both power cords. 2. Remove both CPU/IO modules (0 and 1) from the NEC Express5800/320Fc series (see “Removing CPU/IO Module” on page 8-11). 3. Set the jumper for clearing the password of CPU/IO module 0. Remove the jumper from J57 pins 2-3 and place them on the jumper J22 pins 7-8. 4. Mount the CPU/IO module in to the NEC Express5800/320Fc series (see “Installing CPU/IO Module” on page 8-14). 5.
Chapter 5 5 Installing and Using Utilities This section describes how to use the NEC EXPRESSBUILDER CD-ROM that comes with your server and to install the utilities on the CD. CPU/IO module has a processor and IO functions. The utilities in this chapter refer to the processor functions as the CPU module and IO functions as the PCI module.
5-2 Installing and Using Utilities NEC EXPRESSBUILDER The NEC EXPRESSBUILDER, integrated setup software, can automatically detect the hardware connected to an NEC Express5800/320Fc series machine to advance the processing. The hardware subject to setup with the NEC EXPRESSBUILDER should have the same configuration as that for operation. Start Menu The NEC EXPRESSBUILDER provides two procedures to start the server as described below.
Installing and Using Utilities 5-3 NEC EXPRESSBUILDER Top Menu This subsection describes the procedures for using NEC EXPRESSBUILDER for DOS-based with local console. Start Start the NEC EXPRESSBUILDER top menu following the procedure below: 1. Turn on the powers of peripherals and then power of the server in this order. 2. Insert the NEC EXPRESSBUILDER CD-ROM into the DVD-ROM drive of the server. 3.
5-4 Installing and Using Utilities Off-line Maintenance Utility Off-line Maintenance Utility is for performing preventive maintenance and error analysis for your server. See Chapter 6 or the online help for details. System Diagnostics Executes several tests on the main system to examine the features of the system and the connections between the system and extension boards. If the system diagnostics is executed, the system check program is started depending on the system status.
Installing and Using Utilities 5-5 BIOS/FW/etc. Update The program which is necessary for the update work is transferred to the floppy disk which the various update modules of BIOS and firmware were stored in. After the reboot, an update program is started automatically from the floppy disk, and various BIOS and firmware are updated. IMPORTANT: During the execution of the update program, do not turn off the power of the system.
5-6 Installing and Using Utilities Master Control Menu The Master Control Menu automatically appears when the “NEC EXPRESSBUILDER” CD-ROM is loaded on a computer running Windows (Windows 95 or later or Windows NT 4.0 or later). TIPS: Depending on the system settings, the menu may not be automatically started. In such a case, execute the file below on the CD-ROM from Windows Explorer or by other means: \MC\1ST.
Installing and Using Utilities 5-7 Configuration Diskette Creator "Configuration Diskette Creator" under Setup is a tool to create a disk that is used for configuring the server with the Express Setup. The Configuration Diskette created by the Configuration Diskette Creator can be used to reduce the amount of operator intervention during installation of the OS. NOTE: You can install Windows Server 2003 without Configuration Diskette.
5-8 Installing and Using Utilities 2. Right-click on the screen or click [Setup]. The menu will appear. 3. Click [Configuration Diskette Creator]. Configuration Diskette Creator window is displayed. 4. Click [Create new parameters files] from the [File] menu. The [Disk Environment] dialog box will be displayed.
Installing and Using Utilities 5-9 5. Specify each item and click [OK]. The dialog boxes to specify setup information will be displayed in order, such as [Basic information] dialog box.
5-10 Installing and Using Utilities 6. Follow the message to specify each item on the dialog box and click [Next]. CHECK: If you click on [Cancel], all the input value will be deleted. TIPS: When you install the OS on the high-capacity disk system, be careful when specifying the partition size. Since resyncing disks at the disk replacement (restoring a mirror volume) takes about 20 minutes for 10 GB.
Installing and Using Utilities 5-11 For the information on the contents of each specifying item, refer to the Help. If you want to modify the information file that already exists, click [Modify parameters files] on Configuration Diskette Creator window. Refer to the Help to modify the info file.
5-12 Installing and Using Utilities NEC ESMPRO Agent AND Manager NEC Express5800/320Fc series system management applications "NEC ESMPRO Manager" and "NEC ESMPRO Agent" are bundled to accessory "NEC EXPRESSBUILDER CD-ROM." This manual describes the functions and features provided by NEC ESMPRO Manager and NEC ESMPRO Agent and their operation. These applications are necessary for continuous operation of NEC Express5800/320Fc series.
Installing and Using Utilities 5-13 Effects of using NEC ESMPRO Manager and NEC ESMPRO Agent NEC ESMPRO Manager and NEC ESMPRO Agent have sufficient effects on a variety of needs in versatile and complicated system environments. – Detection of server fault NEC ESMPRO Agent collects a variety of fault information on NEC Express5800 series systems to identify the states of the systems. If a server detects a fault, the server provides NEC ESMPRO Manager with the proper alert report.
5-14 Installing and Using Utilities Detection of Server Fault NEC ESMPRO Manager and NEC ESMPRO Agent detect errors causing faults to occur at an early stage and notify Administrators of fault information real-time. Early detection of error If a fault occurs, NEC ESMPRO Agent detects the fault and reports the occurrence of the fault to NEC ESMPRO Manager (alert report).
Installing and Using Utilities 5-15 Management of Server Operation Status NEC ESMPRO Agent manages and monitors a variety of components installed in the server. You can view the information managed and monitored by NEC ESMPRO Agent on the data viewer of NEC ESMPRO Manager. NEC ESMPRO Agent also manages and monitors components and conditions required to keep the server reliability at a high level such as hard disks, CPU, fans, power supply, and temperature.
5-16 Installing and Using Utilities Monitoring (Management) of NEC Express5800/320Fc series NEC Express5800/320Fc series is a fault tolerant system. It can continue the operation even if a major component fails. NEC Express5800/320Fc series improves the system availability with the hardware, NEC ESMPRO, and system software functions. If a major component fails, the NEC ESMPRO fault report function can notify the system Administrator of the occurrence of the fault.
Installing and Using Utilities 5-17 The report of a fault occurrence in the NEC Express5800/320Fc series (alert) is immediately sent to the NEC ESMPRO Manager. When the NEC ESMPRO Manager receives the alert, a popup message appears. The alert contains the detailed information of the fault and the proper countermeasures. You can take the appropriate action for the alert.
5-18 Installing and Using Utilities Collective Management of Distributed Servers The GUI interface provided by NEC ESMPRO Manager allows servers on a network to be managed collectively. The management screen is designed in the Explorer format to indicate the components in a server hierarchically for effective server management. NEC ESMPRO Manager manages servers by using the following three types of GUIs.
Installing and Using Utilities 5-19 Data Viewer The data viewer indicates the server source configuration information in the Explorer format. In addition, it changes the status color of the failed server component. This enables you to identify the failed portion. Alert Viewer The Alert Viewer manages fault reports sent from servers together. A fault occurred in a server is immediately reported to the Alert Viewer. The Administrator can recognize all faults on the network instantly.
5-20 Installing and Using Utilities NEC ESMPRO Agent NEC ESMPRO Agent is a utility which acts as an agent (proxy) between NEC Express5800/320Fc series and NEC ESMPRO Manager (management PC). For details on the operating environment, the setting required before the setup, and the installation procedure, see the separate volume “User’s Guide (Setup)”.
Installing and Using Utilities 5-21 Device name SCSI enclosure 0 SCSI slot 1 on SCSI enclosure 0 SCSI slot 2 on SCSI enclosure 0 SCSI slot 3 on SCSI enclosure 0 SCSI enclosure 1 SCSI slot 1 on SCSI enclosure 1 SCSI slot 2 on SCSI enclosure 1 SCSI slot 3 on SCSI enclosure 1 Device ID 10/40 10/40/1 10/40/2 10/40/3 11/40 11/40/1 11/40/2 11/40/3
5-22 Installing and Using Utilities Supplement Note the followings when using NEC ESMPRO Agent. Application log registered when system starting About the event of “Source: Perflib When system is starting, Perflib log may be registered to the application log. The detailed information about an event log is described on Microsoft Product Support Services. Please check the contents. – [INFO] Events for Performance Monitor Extensions http://support.microsoft.com/default.
Installing and Using Utilities 5-23 change of the system configuration is not reflected on the data viewer. SCSI Slot Information When the PCI module is detached and you select [SCSI Slot] – [General], the displayed "Hardware LED" information may not be correct. To check the status of SCSI slots, see the string information in the "Status" column. Impact When Module Status Changes PCI modules, SCSI adapters, SCSI buses, and modules under the SCSI enclosure have impact on each other.
5-24 Installing and Using Utilities LAN Monitoring Report The LAN monitoring function defines the line status depending on the number of transmission packets and the number of packet errors within a certain period. Thus, the LAN monitoring function may report a line fault or high line load only in a temporary high line impedance state. If a normal state recovery is reported immediately, temporal high line impedance may have occurred thus there is not any problem.
Installing and Using Utilities 5-25 the available time from Add Printer Wizard, the printer’s available time (From and To) in [Printers and Faxes] are [00:00], on the other hand, Manager’s time are [9:00]. To display them properly, make the settings of printer from [Printers and Faxes]. The procedures are as follows; 4. Start [Printers and Faxes], and open the printer properties you want to make settings for. (Select the [Printers and Faxes], right-click and select [Properties].) 5.
5-26 Installing and Using Utilities Manager regularly issues a request to NEC ESMPRO Agent to get the current status of the server. In response, NEC ESMPRO Agent checks the status of the server. As a result, the CPU load ratio of SNMP Service increases temporarily. If you have trouble of terminating a movie player application, turn off the server status monitoring by NEC ESMPRO Manager or extend the monitoring interval. Hang of SNMP Service SNMP Service has a module called "SNMP Extended Agent.
Installing and Using Utilities 5-27 appears, click [OK]. The Data Viewer will be reconstructed and the tree and the status will be displayed correctly. Data Viewer The system configuration of the host may have been changed. Do you wish to reconstruct the tree? Floppy Disk Drive Name After unplugging and plugging the PCI module of the primary side, the floppy disk drive name of [I/O Device] on Data Viewer may be different from the name that is recognized by the OS.
5-28 Installing and Using Utilities
Installing and Using Utilities 5-29 NEC ESMPRO Manager To monitor and manage a computer, on which NEC ESMPRO Agent is installed, with a management PC online, use NEC ESMPRO Manager that is bundled with the product. For detailed procedures of installation and setting, see online documents or NEC ESMPRO Online Help. TIPS: Online documents provide cautions and information for using NEC ESMPRO Manager. See NEC ESMPRO Manager User’s Guide in the NEC EXPRESSBUILDER CD-ROM.
5-30 Installing and Using Utilities Monitoring CPU Module To monitor the CPU modules and the components on the CPU module, see the [CPU Module] tree. To see the information on the [CPU Module] tree, select the target CPU module from [CPU Module] in the [ft] tree. You can see the following information on the modules and the components on the CPU modules in the [CPU Module] tree. General Allows the configuration and other information on the CPU modules to be viewed.
Installing and Using Utilities 5-31 Update Allows the device identification information of the CPU modules to be viewed and BIOS of the CPU modules to be updated. See "Maintenance of NEC Express5800/320Fc series" described later for the update of BIOS of the CPU modules. The detailed device identification information can be checked by selecting [ESMPRO] tree [Hardware] tree [Field Replaceable Unit] tree. CPU Allows the information of the CPU on the CPU modules to be viewed.
5-32 Installing and Using Utilities DIMM Allows the information of DIMM on the CPU modules to be viewed.
Installing and Using Utilities 5-33 Monitoring PCI Module To monitor the PCI modules and the components on the PCI modules, refer to the [PCI Module] tree. To see the information on the [PCI Module] tree, select the target PCI module from [PCI Module] in the [ft] tree. You can see the following information on the PCI modules and the components on the PCI modules of the [PCI Module] tree. (This section describes the general information screens of the PCI modules.
5-34 Installing and Using Utilities Maintenance Allows the start/stop, MTBF information clear, and diagnosis of the PCI modules to be provided. See "Maintenance of NEC Express5800/320Fc series" described later for the start/stop and MTBF information clear of the CPU modules. Update Allows the device identification information of the PCI modules to be viewed. The detailed device identification information can be checked by selecting [ESMPRO] tree [Hardware] tree [Field Replaceable Unit] tree.
Installing and Using Utilities 5-35 Monitoring PCI Slots and Devices on PCI Module To monitor the PCI slots and devices on the PCI modules, see the [PCI slot] tree. To see the information on the [PCI slot] tree, select [PCI Module][PCI module (containing PCI slot to be seen)][PCI slot] of the [ft] tree. You can see the following information on the PCI slot and the devices on the PCI slot in the [PCI slot] tree. General Allows the PCI slot configuration information to be viewed.
5-36 Installing and Using Utilities PCI Device – General Allows the information of devices on the PCI slot to be viewed. This function is not supported in the current version. PCI Device – Detail Allows the detailed information of a device on the PCI slot to be viewed. This function is not supported in the current version. PCI Bridge – General Allows the information of bridges on the PCI bus to be viewed. This function is not supported in the current version.
Installing and Using Utilities 5-37 Monitoring SCSI adapter on PCI module To monitor the SCSI adapters on the PCI modules, see the [SCSI adapter] tree. To see the information on the [SCSI adapter] tree, select [PCI Module][PCI module (connected to SCSI adapter to be seen)][SCSI adapter] of the [ft] tree. You can see the following information on the SCSI adapters in the [SCSI adapter] tree. This function is not supported in the current version.
5-38 Installing and Using Utilities Monitoring SCSI Enclosure To monitor the SCSI enclosure, see the [SCSI enclosure] tree. To see the information on the [SCSI enclosure] tree, select [SCSI enclosure] of the [ft] tree. You can see the following information of the SCSI enclosure from the [SCSI enclosure] tree. General Allows the configuration and other information of the SCSI enclosure to be viewed.
Installing and Using Utilities 5-39 Maintenance Allows the MTBF information of the SCSI enclosure to be viewed or cleared. This function is not supported in the current version. Update Allows the firmware of the SCSI enclosure to be updated. However, this function is not supported in the current version.
5-40 Installing and Using Utilities SCSI Slot – General Allows the configuration and other information of the SCSI slot to be viewed. IMPORTANT:You need to be aware of the status of hard disk during the mirror creation. For details, see "Status Color Changes after Hard Disk Drive is Mounted" described earlier in this chapter.
Installing and Using Utilities 5-41 SCSI Slot – Maintenance Allows the MTBF information of the SCSI slot to be viewed or cleared. This function is not supported in the current version.
5-42 Installing and Using Utilities Monitoring Mirror Disk To monitor a mirror disk component, see the [Mirror Disk] tree. To view information on [Mirror Disk] tree, select [Mirror Disk] under [ft] tree. You can see the redundancy status of the mirrors and the device IDs of the SCSI slots into which these hard disk components are connected.
Installing and Using Utilities 5-43 Monitoring Hard Disk To monitor the hard disks and detect disk failures at an early stage, use the NEC ESMPRO Manager and Agent. You can see configurations and information of hard disk in the Data Viewer. Monitoring Operations This section describes how to maintain hard disks. 1. Confirmation of hard disk failure If NEC ESMPRO Agent detects some problem with a hard disk, it will report an alert of the problem to NEC ESMPRO Manager.
5-44 Installing and Using Utilities 2. Confirmation of mirror status To check the redundancy status of the failed mirror disk, open [Mirror Disk] screen under [ft]. On this screen, you can check the redundancy status of the mirror and the status of the mirrored hard disks.
Installing and Using Utilities 5-45 IMPORTANT:The Mirror Disk screen shows a pair of hard disks constructing mirroring as a mirror. Note that when multiple volumes are created in these hard disks, the information on the volumes will not be displayed. Ex. A few volumes are created within a single disk: Boot volume Mirror Boot volume Volume A Volume C Volume B Volume D Mirror Mirror Volume A Volume C Volume B Volume D The screen shows information on a pair of hard disks that make up a mirror.
5-46 Installing and Using Utilities 3. Recovery from a hard disk failure If a hard disk breaks, the defective disk should be replaced as soon as possible. This section describes alert reports and status shown by the Data Viewer while disks are replaced to restore mirroring. (1) Detecting problem of a hard disk See [1. Confirm of hard disk failure] above. (2) Removing the hard disk Disconnect the defective hard disk. At this time, NEC ESMPRO Agent reports the following alert to manager.
Installing and Using Utilities 5-47 IMPORTANT:The status color of the SCSI slot differs depending on the connection of mirrored hard disks: If one of the mirrored disks was removed: Warning If both of the mirrored disks were removed: Gray Also, at this time, the redundant status of mirrored disks is changed to "Warning". [Mirror Disk] (3) Connect a new hard disk Next, connect a new hard disk to the same SCSI Slot. At this time, NEC ESMPRO Agent reports the following alert to manager.
5-48 Installing and Using Utilities When the hard disk is connected, SCSI Slot changes the status to "Normal". [SCSI Slot] [General] Also, at this time, the state of the mirrored disks changes to "Normal".
Installing and Using Utilities 5-49 Maintenance of NEC Express5800/320Fc series NEC Express5800/320Fc series maintenance can be done in two ways; one is to use NEC ESMPRO Manager for remote maintenance and the other is to use the NEC ESMPRO Agent ft server utility on the NEC Express5800/320Fc series for local maintenance.
5-50 Installing and Using Utilities The table below shows the component-specific maintenance functions executable from NEC ESMPRO. CPU module R: L: : –: R L – Board switch R L Remote. Executable from remote management PC by using NEC ESMPRO Manager Local.
Installing and Using Utilities 5-51 Start and Stop of Components To start or stop a component with NEC ESMPRO Manager, use the [Maintenance] tree of the component in the [ft] tree of the data viewer. Open the tree of the component to be started or stopped and select the [Maintenance] tree. To start or stop a component with the ft server utility, use the utility screen of the component. The table below shows the potential cases in which a component is to be started or stopped.
5-52 Installing and Using Utilities Procedure in NEC ESMPRO Manager Start 1. Select the target component in the [ft] tree. 2. Check the current state with the "Status" display on the target component screen. 3. Click the [Bring Up] button in the [Maintenance] screen for the target component. A certain time is required for the start. The start result can be confirmed by "State" on the target component screen.
Installing and Using Utilities 5-53 Sample screen of NEC ESMPRO Manager 2 [Maintenance] screen of PCI module [PCI Module] - [Maintenance]
5-54 Installing and Using Utilities Procedure in the ft server utility Start 1. Select the target component by using the ft server utility. 2. Check the current state of the target component with the LEDs. 3. Click the [Up] button of the target component. A certain time is required for the start. The start result can be confirmed by the LEDs on the target component. The result of the start operation is registered in the event log. Stop 1. Stop before replacing components. 2.
Installing and Using Utilities 5-55 Check and Clear of MTBF Information The MTBF information of a component can be viewed or cleared (initialized). NEC Express5800/320Fc series manages the MTBF (mean time between failure) of each component. If a fault occurs in a component, the NEC Express5800/320Fc series calculates the MTBF of the component again. If the calculated value is lower than the pre-defined threshold, the NEC Express5800/320Fc series disables the component to be used.
5-56 Installing and Using Utilities Component MTBF clear SCSI Enclosure SCSI Electronics SCSI Slot Remote Local – – – – – – Remote: Executable from remote management PC by using NEC ESMPRO Manager Local: Executable on local server by using ft server utility –: Not support Procedure in NEC ESMPRO Manager Perform the procedure below before replacement of a component. 1. Select the target component in the [ft] tree. 2.
Installing and Using Utilities 5-57 Procedure in the ft server utility Perform the procedure below before replacement of a component. 1. Select the target component by using the ft server utility. 2. Check the current state of the target component with the LEDs and event log. 3. Click the [Clear] button in [MTBF Clear] of the target component. The MTBF clearing result can be confirmed by the LEDs on the target component. The result of the MTBF clearing operation is registered in the event log. 4.
5-58 Installing and Using Utilities Diagnostics The NEC Express5800/320Fc series provides the self-check diagnosis function for some components. If a fault occurs in a component, the NEC Express5800/320Fc series can diagnose the component to detect the fault. To diagnose a component with the NEC ESMPRO Manager, use the [Maintenance] tree of the component in the data viewer. Open the tree of the component to be diagnosed and select the [Maintenance] tree.
Installing and Using Utilities 5-59 Procedure in NEC ESMPRO Manager 1. Select the target component in the [ft] tree. 2. Check the current status with the "State" display on the target component screen. If the component is operating (simplex or duplex), bring down the component. 3. Click the [Diagnostics] button in the [Maintenance] screen for the target component. The diagnosis result can be confirmed by "Result" of the diagnosis on the target component screen.
5-60 Installing and Using Utilities Procedure in the ft server utility 1. Select the target component by using the ft server utility. 2. Check the current state of the target component with the LEDs. If the component is operating, stop the component. 3. Click the [Diagnostics] button in the [Diagnosis Information] on the target component. The diagnosis result can be confirmed by the LEDs on the target component. The result of the diagnosis is registered in the event log. 4. Start the component.
Installing and Using Utilities 5-61 Firmware Update NEC Express5800/320Fc series server firmware (BIOS) can be updated without removing the server from service is the system is fully duplex. The module to be upgraded must be brought down leaving the system running in simplex mode. To update firmware with NEC ESMPRO Manager, use the [Update] tree of the component in the data viewer. Open the tree of the component for which firmware is updated and select the [Update] tree.
5-62 Installing and Using Utilities Procedure in NEC ESMPRO Manager 1. Save the image data of the update firmware in an arbitrary directory of the NEC Express5800/320Fc series. Save the image data on the server and write down the path to the directory for use later. 2. Select the target component in the [ft] tree. 3. Check the current state with the "State" display on the target component screen. If the component is operating, stop the component. 4.
Installing and Using Utilities 5-63 5. Select [Specify the file path to update], enter the directory in which the updated firmware specified in the input box in step 1 is saved, and click the [Execute] button. Perform the firmware update. The update result can be confirmed by the state on the target component screen (indication of "Firmware update completed"). The result of the update processing is reported by the NEC Express5800/320Fc series as an alert. 6.
5-64 Installing and Using Utilities Even if you do not have the image data of firmware for update, the firmware can be copied from the other module. By starting the module, the firmware will be updated automatically. However, when the [Enable automatic firmware update] property is disabled, follow the steps below to update the firmware: 1. Start the system using the module of the firmware copy source.
Installing and Using Utilities 5-65 Procedure in ft server utility 1. Save the image data of the update firmware in a desired directory of the NEC Express5800/320Fc series. Save the image data on the sever and write down the path to the directory for use later. 2. Select the target component with the ft server utility. 3. Check the current state of the target component with the LEDs. If the component is operating, stop the component. 4. Click the [Firmware...] button for the target component.
5-66 Installing and Using Utilities 7. After the BIOS for a single CPU module is completed, click the [Jump Switch] button. The updated module is started and the module under operation is stopped. 8. Start the other inactive module. Starting the module causes the firmware to be updated automatically. However, if the [Enable automatic firmware update] property is disabled, update the module in the procedure as follows: (1) Check the current state with the "State" display on the target component screen.
Installing and Using Utilities 5-67 Dump Collection To collect the dump file with NEC ESMPRO Manager, use [CPU Module] [Maintenance] tree in the data viewer. To collect the dump with the ft server utility, use the utility screen of the component. IMPORTANT:Acquire the dump only for the examination of a fault. The dump can be collected in two ways. In each way, the dump file is collected with the same path and file name "%SystemDrive%\NECDump\MEMORY.DMP"as the dump file of the OS standard.
5-68 Installing and Using Utilities Procedure in NEC ESMPRO Manager The [Dump] button of NEC ESMPRO Manager performs the function of "saving dump during system operation." 1. Select [CPU Module] in the [ft] tree. 2. Check the current state with the "State" display on the target component screen. 3. Click the [Dump] button in the [Maintenance] screen for the target component. A certain time is required for the dump saving. The dump is stored as %SystemDrive%\NECDump\MEMORY.DMPon the managed server.
Installing and Using Utilities 5-69 Procedure in ft server utility 1. Select the target CPU module by using the ft server utility. 2. Check the current state of the target CPU module with the LEDs. 3. Select the dump acquisition method with [Dump] of the target CPU module and click the [Harvest] button. A certain time is required for the dump acquisition. The dump is stored as %SystemDrive%\NECDump\MEMORY.DMPon the server. The result of the dump acquisition can be confirmed in the event log.
5-70 Installing and Using Utilities SCSI Bus Reset The SCSI bus can be reset. Select [ft] tree[PCI Module][SCSI adapter][SCSI bus] screens with the ft server utility. Open the tree of the component for which the SCSI bus is to be reset and select the [SCSI bus] tree. The table below shows the potential cases in which the SCSI bus is reset. Bus reset Component SCSI Bus Remote – Local When a malfunction occurs in the SCSI bus to require the bus reset.
Installing and Using Utilities 5-71 Sample screen of ft server utility [PCI Module] – [SCSI Adapter] – [SCSI Bus]
5-72 Installing and Using Utilities Setup of Preventive Disk Maintenance In this section, the preventive disk maintenance (S.M.A.R.T.) is configured. If the preventive disk maintenance (S.M.A.R.T.) is enabled (by checking Enable on the setting screen), the disk fault monitoring function is enabled to detect possible disk faults. Disabling the preventive disk maintenance disables the disk fault monitoring function.
Installing and Using Utilities 5-73 Setup of System Operation The following properties can be set as the operation setup of the whole system. Quick dump If this property is enabled (by checking "Enable" on the setup screen), the dump is acquired in parallel with the system startup if a fault occurs in the system. If this property is disabled, the dump is acquired by the dump function normally provided by OS. The initial setup value is "Enable.
5-74 Installing and Using Utilities Configure the system settings using the ft server utility in the following procedure. The system cannot be configured using the NEC ESMPRO Manager. 1. Select [General] in the [ft] tree. 2. Check the property of carrying out the modification with [System Settings] (or cancel the check). 3. Click the [Apply] button.
Installing and Using Utilities 5-75 Refresh of View based on State Change Alert Setting NEC ESMPRO Manager window will be updated on a system state change basis. This function is OFF by default. See the [Setting] below about how to turn it ON. NEC ESMPRO Manager window, if enabled, is updated by one minute-interval polling. Therefore, there is some time-lag for NEC ESMPRO Manager to recognize changes in NEC Agent. By using this function, the time-lag can be reduced.
5-76 Installing and Using Utilities BMC Firmware Update The BMC firmware on the PCI module can be updated. The BMC firmware can be updated by using the ft server utility. To update the BMC firmware image file must be copied to the managed server. On the BMC firmware update screen, specify the pass of the image file of the firmware to be updated. IMPORTANT:Contact your maintenance engineer for the update of the BMC firmware.
Installing and Using Utilities 5-77 2. Enter the location to store the new firmware, and click [Activate]. [Confirmation] dialog box appears. 3. Click [OK]. Execute the firmware update.
5-78 Installing and Using Utilities Procedure of Update from NEC ESMPRO Manager Menu Update firmware in the procedure as follows: 1. Select [Tools][BMC FW Update Utility] from the Operation Window’s menu. The [BMC FW Update] dialog box appears. 2. Enter the device name and click [OK]. The [Execution Check] dialog box appears. 3. Store the firmware in the directory specified by [Location]. The storage area may be modified. See "Change of Update Data Storage Destination " described later. 4.
Installing and Using Utilities 5-79 Procedure of Update from ftServer Utility Update the firmware in the procedure as follows: 1. From the menu bar, click [Tool], point to [BMC FW], and select [Update]. The [BMC FW Update] dialog box appears. 2. Enter the device name and click [OK]. The [Execution Check] dialog box appears. 3. Store the firmware in the directory shown in [Location]. The storage area may be changed. See "Change of Update Data Storage Destination" described later. 4. Click [OK].
5-80 Installing and Using Utilities Change of Update Data Storage Destination Perform the firmware update by using the ftServer Utility in the procedure below: 1. From the menu bar, click [Tool], point to [BMC FW], and select [Properties]. The [BMC FW Update Service Properties] dialog box appears. 2. Enter the storage destination in [Storage directory for update data:] and click [Register].
Installing and Using Utilities 5-81 Refresh of View based on State Change Alert Setting A new function is supported so that NEC ESMPRO Manager window will be updated on a system state change basis (in other words, whenever necessary). This function is OFF by default. See the [Setting] below about how to turn it ON. NEC ESMPRO Manager window is updated by one minute-interval polling by default. Therefore, there is some time-lag for NEC ESMPRO Manager to recognize changes in NEC Agent.
Chapter 6 6 Maintenance This chapter describes the daily maintenance of NEC Express5800/320Fc series and precautions when relocating or storing the server.
6-2 Maintenance DAILY MAINTENANCE To keep your NEC Express5800/320Fc series in the best operating condition, check and maintain regularly as described below. If an error is found on your NEC Express5800/320Fc series, contact NEC Corporation of America’s Technical Support or your authorized Sales agent. Checking Alert Monitor the failure occurrence by NEC ESMPRO during the system operation. Always check whether any alert is reported to NEC ESMPRO Manager on the management PC.
Maintenance 6-3 Making Backup Copies NEC recommends you make backup copies of your valuable data stored in hard disks of the server on a regular basis. For backup storage devices suitable for the server and backup tools, consult with your sales agent. When you have changed the hardware configuration or BIOS configuration, select "System Information Management" and then "Save" of the Off-line Maintenance Utility to make a backup copy of the system information.
6-4 Maintenance SYSTEM DIAGNOSTICS The System Diagnostics runs several tests on the server. Select [Tools] - [System Diagnostics] in the NEC EXPRESSBUILDER to diagnose the system. Test Items The following items are tested in system diagnostics. Memory CPU cache memory Hard disk drive used as a system drive IMPORTANT: When executing the system diagnostics, make sure to remove the LAN cable. Executing the system diagnostics with the LAN cable connected may affect the network.
Maintenance 6-5 6. Select [System Diagnostics]. The system diagnostics starts and will be completed in approximately three minutes. When the diagnostics is completed, the screen of the display changes as shown below: Diagnostics tool title Test window title Test result Test summary window Guideline Diagnostics tool title Shows the name and version of the diagnostic tool. Test window title Shows the progress of the diagnostics. “Test End” is displayed when the diagnostics completes.
6-6 Maintenance 7. Follow the guideline shown at the bottom of the screen, and press the Esc key. The [Enduser Menu] below is displayed. Shows the diagnostics completion screen of the above diagnostics. Shows a list of connected devices. Shows the log information for the diagnostics which can be saved to a floppy disk. To save it on a floppy disk, insert a formatted floppy disk to the floppy disk drive, and select .
Maintenance 6-7 OFF-LINE MAINTENANCE UTILITY The Off-line Maintenance Utility is an OS-independent maintenance program. The Off-line Maintenance Utility can be used when you are unable to start the OS-dependent NEC ESMPRO to troubleshoot a problem. IMPORTANT: The Off-line Maintenance Utility is intended for use by an authorized support representative.
6-8 Maintenance to a text file. System Information Management Provides the function to make a back-up copy of your data. Without the backup data, the system-specific information and/or configuration may not be restored. TIPS: For information on making backup copy of system information, see the separate volume “User’s Guide (Setup).” Only the authorized personnel are allowed to restore the backup data.
Maintenance 6-9 RELOCATING/STORING THE NEC Express5800/320Fc series Follow the procedure below to relocate or store the server. CAUTION Observe the following instructions to use the server safely. There are risks of fire, personal injury, or property damage. See “PRECAUTIONS FOR SAFETY” in Chapter 1 for details. Never attempt to lift the server by yourself. Do not install the server in any place other than specified.
6-10 Maintenance IMPORTANT: Check and adjust the system clock before operating the server again after relocating or storing it. If the server and the built-in optional devices are moved from a cold place to a warm place in a short time, condensation will occur and cause malfunctions and breakdown when these are used in such state.
Maintenance 6-11 (This page is intentionally left blank.
Chapter 7 7 Troubleshooting If the product does not work properly, refer to this chapter to assist in troubleshooting.
7-2 Troubleshooting TO LOCATE THE ERRORS Use NEC ESMPRO to monitor the occurrence of fault during the system operation. Especially take note on whether any alert is reported to NEC ESMPRO Manager on the management PC. Check whether any alert is reported on the Operation Window, Data Viewer, or Alert Viewer of NEC ESMPRO Manager. [Example] Checks the location and type of server/workstation failure.
Troubleshooting 7-3 ERROR MESSAGES If the NEC Express5800/320Fc series enters an abnormal state, the error is posted by various means. This section explains the types of error messages. Error Messages by LED Indication The LEDs on the front and rear panels of the NEC Express5800/320Fc series and near the handles of hard disks inform the user of the server status by the colors and the patterns of going on, going off, and flashing. To verify the status of the server, check the LED’s.
7-4 Troubleshooting POST Error Messages Powering on the server automatically starts the self-diagnostic program, POST (Power On SelfTest). When POST detects any error an error message is displayed. Use the following table to analyze the error: Phoenix BIOS 4.0 Release 6.0.XXXX CPU=Pentium III XXX MHz 0640 K System RAM Passed 0127 M Extended RAM Passed WARNING: 02B0: Diskette drive A error.
Troubleshooting 7-5 On-screen error message 0251 System CMOS checksum bad-Default configuration used Cause System CMOS configuration is changed. 0252 Password checksum bad -Password cleared Password is cleared. 0260 System Timer error 0270 Real time clock error 0271 Check date and time setting System Timer is faulty. RTC is faulty. Date and time are incorrectly set.
7-6 Troubleshooting On-screen error message 0B94 IPMB signal lines do not respond 0B95 BMC FRU device failure 0B96 BMC SDR Repository failure 0B97 BMC SEL device failure 0B98 BMC RAM test error 0B99 BMC Fatal hardware error Cause SMC is faulty. NVRAM within BMC is faulty. SDR repository within BMC is faulty. SEL repository within BMC is faulty. BMC RAM is faulty. BMC FPGA is faulty. 0B9A BMC not responding 0B9B Private I2C bus not responding BMC device is faulty. I2C bus is faulty.
Troubleshooting 7-7 On-screen error message 8120 Unsupported DIMM detected in DIMM group #1 8121 Unsupported DIMM detected in DIMM group #2 8122 Unsupported DIMM detected in DIMM group #3 8130 Mismatch DIMM detected in DIMM group#1 8131 Mismatch DIMM detected in DIMM group#2 8132 Mismatch DIMM detected in DIMM group#3 8150 NVRAM Cleared By Jumper 8151 Password Cleared By Jumper 8160 Mismatch Processor Speed detected on Processor 1 8161 Mismatch Processor Speed detected on Processor 2 9064 Mixed CPU Steppin
7-8 Troubleshooting Windows Server 2003, Enterprise Edition Error Messages If a fatal error (e.g., a STOP or system error) occurs after Windows Server 2003, Enterprise Edition starts, the screen of the display unit turns blue and displays detailed error messages. S TOP: C0 0 0 0 2 1 A (FATAL S YS TE M ER ROR) Th e Win d o ws lo g o n pro c e s s .. Sy s t e m pro c e s s t e rm i na t e d. Un e x pe c t e dly wi t h a s t at u s of 0 x 0 0 0 0 0 0 0 1 (0 x 0 0 0 0 0 0 0 0 0 x 0 0 0 0 0 0 0 0 ).
Troubleshooting 7-9 Server Management Application Error Message If the server management tool such as NEC ESMPRO Agent or NEC ESMPRO Manager has been installed in the NEC Express5800/320Fc series on management PC, you can obtain the error information from the display unit of the server or management PC. See Chapter 5 or online documentation for details of such application programs.
7-10 Troubleshooting SOLVING PROBLEMS When the server fails to operate as expected, see the following to find out your problem and follow the given instruction before asking for repair. If the server still fails to operate successfully after troubleshooting your problem, take a note on the on-screen message and contact NEC Corporation of America’s Technical Support or your authorized Sales agent.
Troubleshooting 7-11 Is the DIMM installed? Two DIMM’s are required for operation. Is the memory size large? The memory check may take a time if the memory size is large. Wait for a while. Did you perform any keyboard or mouse operation immediately after you started the server? If you perform any keyboard or mouse operation immediately after start-up, POST may accidentally detect a keyboard controller error and stops proceeding. In such a case, restart the server once again.
7-12 Troubleshooting Check if the memory configuration is correct. Check if third-party CPUs or memory (DIMM) are used. Disks not in Duplex mode: Unless you perform mirroring (including reconfiguration after failed disks are replaced) in correct order, the mirror may not be (re)configured. Check if the steps were correct. The keyboard or mouse fails to operate: Is the cable properly connected? Make sure that the cable is connected to the correct connector on the rear of the server.
Troubleshooting 7-13 Screen freezes, keyboard and mouse don’t work: If the amount of memory is large, it takes time to copy the memory in dual mode and the system stops working temporarily during the copying, but it is not system trouble. Message “New Hardware Found” appears: Such a message may appear at the system startup or when a CPU/IO module is replaced and incorporated into the system. This is due to the server’s operating specifications and does not pose any problem.
7-14 Troubleshooting Fail to start the OS: Is a floppy disk in the floppy disk drive? Take out the floppy disk and restart the server. Is the NEC EXPRESSBUILDER CD-ROM (or the other bootable CD-ROM) in the DVD-ROM drive? Take out the CD-ROM and restart the server. Is the OS damaged? Use the recovery process of the OS to attempt to recover the damaged OS. OS behavior is unstable: Have you updated your system? For update procedure, see the separate volume “User’s Guide (Setup).
Troubleshooting 7-15 [Properties] from the displayed menu. When the properties window appears, select the [Link] tab, and select the item that matches to the connected HUB from the list box of [Speed and Duplex]. If you click [OK], configuration selected in [Speed and Duplex] will be effective. Icon of drive A is changed to that of removal disk: Does not cause any problem.
7-16 Troubleshooting Unavailable disks are displayed on Disk Management: Follow the instruction below: Disk Status Description A message [Foreign] is displayed when the dynamic disk used on another system is mounted. A message [Missing] is displayed when the dynamic disk is broken or removed. A message [Not Initialized] is displayed when there is no signature on the disk. Action [To use data of the disk] Import the disk referring to Chapter 3 “Windows Setup and Operation.
Troubleshooting 7-17 The following pop-up message may be displayed when you restart the system which NEC ESMPRO Agent is installed to and removal drives such as MO and DVDRAM are mounted on, without closing Windows Explorer, after displaying the contents of media and removing the media by the software eject (by right-clicking the DVD drive on Windows Explorer and selecting [Eject]) The message (the drive name) displayed varies depeneding on the systems.
7-18 Troubleshooting Exclamation mark “!” appears to “VGA Display Controller” under the “non-Plug and Play device” when changed the setting to show hidden devices in menu in the Device Manager: This has to do with the server specification and there is no effect to the operation. Exclamation mark “!” appears to “VGA Display Controller” since OS Standard VGA driver is not activated in the server.
Troubleshooting 7-19 From [Start], click [Administrative Tools] and [Services] to start Services. Rightclick [ftSys Maintenance and Diagnostics (MAD)] and click [Restart].
7-20 Troubleshooting Event Log "The NMS Service terminated unexpectedly." is recorded in the system event log: Although the following log may be recorded in the system event log when starting the system, or after exchanging PCI modules, there is no real problem on operation. Change of a setup with PROSet II will become invalid if NMS service stops, but you can change a setup normally because NMS service will be automatically started when PROSet II is started.
Troubleshooting 7-21 The log above gets output in the process of system start up or dual mode setting. When the log is recorded, there is no problem to the system by the above warning if the status of the adapter in the team is “Active” or “Standby.” For the status of the adapter, check in properties of the team adapter from the device manager. EvntAgnt log is recorded in the application event log: This event does not have any influence to the system not to SNMP services. Thus no measurement is required.
7-22 Troubleshooting SCSI device timeout appears in the system event log: This symptom occurs when the processing speed of HDDs is slower than the request from the operating system. The process will be continued properly by the retry function. It is likely to occur when the server shifts from the simplex mode to the duplex mode at OS startup or during maintenance operations. If the number of the following errors recorded in the system event log is few, ignore the errors.
Troubleshooting 7-23 Problems with NEC EXPRESSBUILDER When the server is not booted from the NEC EXPRESSBUILDER CD-ROM, check the following: Did you set the NEC EXPRESSBUILDER CD-ROM during POST and restart the server? If you do not set the NEC EXPRESSBUILDER CD-ROM during POST and restart the server, an error message will appear or the OS will boot. Is BIOS configuration correct? The boot device order may be specified with the BIOS setup utility of the server.
7-24 Troubleshooting Problems with Master Control Menu Failed to read online documentation: Is Adobe Acrobat Reader installed properly? A part of online documentation is supplied in PDF file format. Install the Adobe Acrobat Reader (Version 4.05 or later) in your operating system. You can also install the Adobe Acrobat Reader using the NEC EXPRESSBUILDER CD-ROM. Launch the Master Control Menu and select [Setup] - [Adobe Acrobat Reader].
Troubleshooting 7-25 Problems with Configuration Diskette Creator The bit map of the Configuration Diskette Creator window is not displayed correctly during settings of setup information. (When the Trekking command is used) If the specified number of colors is fewer than 256 in the display setting, the bit map is not displayed correctly, but the setup information can be displayed. The details of a network adapter cannot be set.
7-26 Troubleshooting Problems with NEC ESMPRO NEC ESMPRO Manager See Chapter 5. See also online document in NEC EXPRESSBUILDER CD-ROM for troubleshooting and other supplementary information. NEC ESMPRO Agent Change in monitoring interval of file system and threshold value of free space monitoring do not reflect: Change the monitoring interval by the file system monitoring function of NEC ESMPRO Agent, threshold value of free space monitoring do not reflect immediately.
Troubleshooting 7-27 2. Select a desired community name from the [SNMP Community] list box in [SNMP Setting] of the [General] sheet. The community names to receive SNMP packets are listed in the [SNMP Community] list box. 3. Click the [OK] to terminate the operation. The community name to send SNMPpacket from NEC ESMPRO Manager and the community name to receive SNMP service in NEC ESMPRO Agent must be the same to receive SNMPpacket properly.
7-28 Troubleshooting Module status is shown “Fault”: PCI modules (IO modules), SCSI adapters, SCSI buses, and modules under the SCSI enclosure have impact on each other. For example, when the “Status” item of a module changes to “fault,” it may be caused by other module error. Check the status of the other modules referring to alert message.
Troubleshooting 7-29 Some items cannot be monitored in NEC ESMPRO Manager: NEC ESMPRO Manager Ver4.23 or later is necessary to monitor NEC Express5800/320Fc series. If you are using older version, install NEC ESMPRO Manager CD-ROM that comes with the device. Various logs cannot be referred in ESRAS Utility: ESRAS Utility is software that refers various logs, print out, output to a file, and initialization in NEC Express5800/320Fc series in which NEC ESMPRO Agent is installed.
7-30 Troubleshooting the available time from the properties window of the printer, the printer’s available time (From and To) in [Printers and Faxes] are [00:00], on the other hand, NEC ESMPRO Manager’s time are [9:00]. To display them properly, make the settings of printer from its properties window. The procedures are as follows: 1. From [Control Panel], click [Printers and Faxes], and open the properties window of a printer for making settings. 2. Select the [Advanced] tab. 3.
Troubleshooting 7-31 Monitoring the failures of the tape device is desired: NEC ESMPRO Agent does not monitor the failures of the tape device. If you want to conduct monitoring, use backup software or tape monitoring application. Using the event monitoring function of NEC ESMPRO Agent allows you to monitor the event log of backup software or applications.
7-32 Troubleshooting Network drive is not displayed in the data viewer: On WindowsXP or the OS released after it, the drive connected to network is not displayed under the file system tree in the data viewer of NEC ESMPRO Manager. Shutdown monitoring: When performing shutdown monitoring, all shutdown processes are to be monitored. If there is an application that performs shutdown without rebooting OS or turning off the power, set the timeout value longer or disable the monitoring function.
Troubleshooting 7-33 The status of Ethernet board is displayed as an error: If an Ethernet adapter is not used (not connected to cable), set it to “Disable” in [Network Connections] from Control Panel. If an Ethernet adapter are about to disable has dual LAN settings (AFT function), remove the dual LAN settings before disable it.
7-34 Troubleshooting the disk or any mirror volume is resynchronized. ESMhstrg.dat: While the server is running, the “\data\ESMhstrg.dat” file in the installation directory (default is “C:\ESM”) of NEC ESMPRO Agent cannot be accessed. For this reason, when backup software is used, this file is not backed up. Also, because the “ESMhstrg.dat” file is recreated while the server is running, there will not be any problem even if the file is not backed up.
Troubleshooting 7-35 COLLECTION OF TROUBLE LOGS In the event of trouble, you can get information in the procedures described below: IMPORTANT: You can perform the procedures described below only when you are asked by your maintenance personnel to get trouble logs. When the system restarts after the trouble, it may show a message that there is a shortage of virtual memory. However, continue the system startup. If you reset and restart the system, you cannot get correct information.
7-36 Troubleshooting 5. Select the format of the target log file from the [Save as type] list box, and click [OK].
Troubleshooting 7-37 Collection of Configuration Information Collect information such as the hardware configuration and internal setting information of the NEC Express5800/320Fc series. IMPORTANT: If a STOP error or system error has occurred or the system has stalled, restart the system, and then start the work. 1. Click [Start] - [All Programs] - [Accessories] - [System Tools] - [System Information]. 2. Select the [Save…] from the File menu. 3.
7-38 Troubleshooting COLLECTION OF THE MEMORY DUMP If a failure occurs, the memory data should be dumped to acquire information for failure analysis. If you stored the dump data in a DAT,label it so as to indicate the software (e.g. NTBackup) you used for storing it. You may save the memory data to a desired destination. IMPORTANT: Consult with contact NEC Corporation of America’s Technical Support or your authorized Sales agent before dumping the memory.
Chapter 8 8 System Upgrade This chapter describes procedures to add options and replace failed components. IMPORTANT: Optional devices described in this chapter may be installed or removed by the user. However, NEC does not assume any liability for damage to optional devices or the server or malfunctions of the server resulted from installation by the user.
8-2 System Upgrade SAFETY PRECAUTIONS Observe the following notes to install or remove optional devices safely and properly. WARNING Observe the following instructions to use the server safely. There are risks of death or serious personal injury. See “PRECAUTIONS FOR SAFETY” in Chapter 1 for details. Do not disassemble, repair, or alter the server. Do not look into the DVD-ROM drive. Do not remove the lithium battery. Disconnect the power plug before working with the server.
System Upgrade 8-3 ANTI-STATIC MEASURES The server contains electronic components sensitive to static electricity. Avoid failures caused by static electricity when installing or removing any optional devices. Wear wrist straps (arm belts or anti-static gloves). Wear wrist straps on your wrists. If no wrist strap is available, touch an unpainted metal part of the cabinet before touching a component to discharge static electricity from your body.
8-4 System Upgrade PREPARING YOUR SYSTEM FOR UPGRADE Note the following, when installing or replacing devices, to improve the performance of NEC Express5800/320Fc series. With the NEC Express5800/320Fc series, devices can be replaced during the continuous operation. Take extreme care for electric shock and damage to the component due to short-circuit. Optional devices cannot be installed or removed during continuous operation.
System Upgrade 8-5 3.5-INCH HARD DISK DRIVE The 3.5-inch hard disk drive bay in front of the server contains six slots in which hard disks with the SAS interface are installed. IMPORTANT: Do not use any hard disks that are not authorized by NEC. Installing a third-party hard disk may cause a failure of the server as well as the hard disk. Purchase hard disks of the same model in pairs.
8-6 System Upgrade Installing 3.5-inch Hard Disk Drive Follow the procedure below to install the hard disk. A hard disk may be installed in another slot in the same procedure. IMPORTANT: Make sure to read "ANTI-STATICMEASURES" and "PREPARING YOUR SYSTEM FOR UPGRADE" before starting installing or removing options. Start Windows Server 2003 after installing two hard disk drives which make up the drive dual configuration. 1. Shut down Windows Server 2003. The system turns off automatically. 2.
System Upgrade 8-7 and insert the hard disk into the slot. TIPS: 8. Insert the disk until the lever hook touches the server frame. Check the orientation of lever. Insert the hard disk with the lever unlocked. Slowly close the lever. When the lever is locked, you will hear a click sound. IMPORTANT: Be careful not to pinch your finger(s) between the lever and handle. TIPS: Check the hook of the lever is engaged with the frame. 8. Press the POWER switch to power on. 9.
8-8 System Upgrade Removing 3.5-inch Hard Disk Drive Follow the procedure below to remove the hard disk. IMPORTANT: Make sure to read "ANTI-STATICMEASURES" and "PREPARING YOUR SYSTEM FOR UPGRADE" before starting installing or removing options. 1. Shut down Windows Server 2003. The system turns off automatically. 2. Remove the front bezel. 3. Push the lever of the hard disk to unlock the handle. 4. Hold the handle and hard disk to pull them off. 5.
System Upgrade 8-9 Replacing 3.5-inch Hard Disk Drive Follow the procedure below to remove the failed hard disk. If the hard disk fails, it should be replaced with new device with the server powered-on. IMPORTANT: Make sure to read “ANTI-STATICMEASURES” and "PREPARING YOUR SYSTEM FOR UPGRADE" before starting installing or removing options. You can replace disks during continuous operation. Replacing the Hard Disk Drive 1. Locate the failed hard disk.
8-10 System Upgrade CPU/IO MODULE To replace a CPU (processor, DIMM (memory), PCI card, you need to remove the CPU/IO module. IMPORTANT: Ask NEC Corporation of America’s Technical Support or your authorized Sales agent to replace the CPU/IO module and components of the CPU/IO module. Make sure to read "ANTI-STATICMEASURES" and "PREPARING YOUR SYSTEM FOR UPGRADE" before installing or removing options. To install or remove CPU or DIMM, first power off the server before removing the CPU/IO module.
System Upgrade 8-11 Removing CPU/IO Module Follow the procedure below to remove the CPU/IO module. 1. Stop the CPU/IO module you want to remove. To this end, use the ftServer Utility of the NEC ESMPRO Agent installed to your server or the Data Viewer of the NEC ESMPRO Manager. For the detailed procedure, see "NEC ESMPRO Agent and Manager" - "Maintenance of NEC Express5800/320Fc series" in Chapter 5.
8-12 System Upgrade 3. Hold the stopper, and disconnect the power cable of the module to be removed. The stopper will return to the vertical position when you release it. CHECK: Leave your hands and make sure that the stopper returned to the vertical position. If you disconnect the cable and the stopper does not go back to this position, you cannot pull out the CPU/IO module in the next step. Stopper 4. Loosen the screws securing the CPU/IO module handle to press down the handle.
System Upgrade 8-13 5. Hold the black levers of the CPU/IO module and pull it off. Pull it off until it is locked and stopped. IMPORTANT: 6. Do not hold part other than the handle to pull the module. Handle the CPU/IO module carefully. Do not drop the module or bump it against parts in the device when you remove it. The CPU/IO module is locked on the way and cannot be pulled out. Lower the lock on the side of CPU/IO module and unlock it, and then pull it out. Lock 7.
8-14 System Upgrade Installing CPU/IO Module Follow the procedure below to install the CPU/IO module: IMPORTANT: Make sure to read "ANTI-STATICMEASURES" (page 8-3) and "PREPARING YOUR SYSTEM FOR UPGRADE" (page 8-4) before starting installing or removing options. Insert the black lever slowly and fasten the screws tightly. Be careful not to cause a shock to the device at this time. 1. Firmly hold the CPU/IO module with both hands and insert it into the rack.
System Upgrade 8-15 IMPORTANT: 3. Secure the handle with the screws. If it is not secured by the screws, the operation of the CPU/IO module will be unstable. In some system statuses or settings, auto start up or integration does not take place when the module is connected. In such a case, check the status by using the ftServer Utility or NEC ESMPRO Manager data viewer, and then start up the CPU/IO modules. Connect the cables for connecting the peripheral devices and network. 4.
8-16 System Upgrade DIMM The DIMM (dual inline memory module) is installed to the DIMM socket in the CPU/IO module on the NEC Express5800/320Fc series. The CPU/IO module board is equipped with six sockets. A DIMM is installed on the CH0 slot 0 and CH1 slot 0 as standard equipment. (The standard DIMMs can be replaced if needed ). 320Fc-MR model: 1GB DIMM 2 DIMMs should be installed in pairs, starting from the lowest socket number. TIPS: You can add memory up to 12 GB (2GB x 6).
System Upgrade 8-17 DIMM slot A2 DIMM slot B2 DIMM slot A3 DIMM CH1 slot 2 DIMM CH1 slot 1 DIMM CH1 slot 0 DIMM CH0 slot 2 DIMM CH0 slot 1 DIMM CH0 slot 0 Motherboard of the CPU/IO module
8-18 System Upgrade Precautions Note the following to install or replace DIMM. The DIMMs with the same slot number are linked between the CH1 and CH0.. When a DIMM is added to one CH, another identical DIMM should be installed to the slot with the same number in another CH. This rule is applied to the case of removal. The linked DIMMs between CHs should be of the same product with the same performance. DIMMs should be installed in sockets from the lowest slot number to the highest slot number.
System Upgrade 8-19 Installing DIMM Follow the procedure below to install the DIMM. 1. Shut down OS. The sever turns off automatically. 2. Disconnect the power cords from the outlets. 3. Remove the CPU/IO module referring to page 8-11. 4. Remove the screw, and remove the top cover of the CPU/IO module. 5. Remove the memory duct. 6. Check to be sure in which socket you are mounting the DIMM.
8-20 System Upgrade 7. Remove the DIMM connector cover from the socket in which the DIMM is installed. A DIMM connector cover is installed to the open socket. When the levers on both ends of the connector are opened, the DIMM connector cover is unlocked and you can remove the cover. IMPORTANT: Keep the removed DIMM connector cover. DIMM connector cover 8. Insert a DIMM into the DIMM socket vertically. TIPS: Pay attention to the orientation of the DIMM.
System Upgrade 8-21 If POST displays an error message, write it down and see the POST error message list on page 7-4. 15. After starting the OS, set the paging file size to at least the recommended value (1.5 times the installed memory size). (See “Size of the Partition to be Created” in Chapter 4 of the User’s Guide (Setup).
8-22 System Upgrade Removing DIMM Follow the procedure below to remove the DIMM. TIPS: Unless at least two DIMMs are installed, the server does not work. 1. Shutdown OS. The system turns off automatically. 2. Disconnect the power cords from the outlets. 3. Remove the CPU/IO module referring to page 8-11. 4. Remove the screws and the top cover of the CPU/IO module. Memory duct 5. Remove the memory duct.
System Upgrade 8-23 6. Open the levers on both sides of the socket of the DIMM to be removed. Press down on the levers to be unlocked and remove the DIMM. 7. Attach the memory duct. 8. Attach the top cover of the CPU/IO module and secure it with screws. 9. Refer to page 8-14 and install the CPU/IO module. 10. Connect the power cords. 11. Press the POWER switch to power on the server. 12. Verify that POST displays no error message.
8-24 System Upgrade
System Upgrade 8-25 Replacing DIMM Follow the procedure below to replace a failed DIMM. 1. Identify the failed DIMM using the Data Viewer of NEC ESMPRO Manager. 2. Remove the CPU/IO module referring to page 8-11. 3. Replace the DIMM. 4. Install the CPU/IO module referring to page 8-14. 5. Start up the CPU/IO module using NEC ESMPRO Manager or ftServer Utility.
8-26 System Upgrade PROCESSOR (CPU) In addition to the standard CPU (Quad-Core Intel® XeonTM Processor), you can improve the operate of the system by adding additional CPU. IMPORTANT: The CPU is extremely sensitive to static electricity. Make sure to touch the metal frame of the server to discharge static electricity from your body before handling the CPU. Do not touch the CPU terminals or onboard parts with a bare hand or place the CPU directly on the desk.
System Upgrade 8-27 Installing CPU Follow the steps below to install a CPU (model with air-cooling kit). 1. Shut down the OS. The server is automatically powered off. 2. Unplug the power cords. 3. Remove the CPU/IO module referring to page 8-11. 4. Remove the cable connected to the CPU duct IMPORTANT: Remove the cable without adding pressure to the bases of the fan cable. 5. Remove the CPU duct cover. 6. Check to be sure of the location of the cover.
8-28 System Upgrade CPUsocket. 7. Detach the socket cover on the CPU socket. IMPORTANT: Keep the socket cover. 8. Lift the socket lever. IMPORTANT: Open the lever fully. It can be opened 120° or more. 9. Lift the CPU socket holder. 10. Place the CPU on the socket carefully. TIPS: Pay attention to the orientation of the CPU. The CPU and socket have pin marks to prevent misinsertion. Check the pin marks of the CPU and the socket and insert the CPU correctly. 11.
System Upgrade 8-29 place. 12. Return the socket lever back to its original place. 13. Place the heat sink on the CPU and secure it with 4 Loosely fasten the screws in the cross-coupling way, then fasten them tightly. IMPORTANT: Place the heat sink so that its corners will not bump against the parts on the motherboard. 14. Check that the heat sink is attached to the mother board horizontally. IMPORTANT: screws.
8-30 System Upgrade If the heat sink is tilted, remove the heat sink and then attach it again. If the heat sink is not attached horizontally, it may be caused by the following. - The CPU is not attached correctly. - Screws are not secured tightly enough. Do not move around the heat sink fastened. 15. Connect the duct cover. 16. Fasten the cable to the duct cover. 17. Refer to page 8-14 and attach install the CPU/IO module. 18. Connect the power cord. 19.
System Upgrade 8-31 PCI BOARD Up to three PCI boards can be installed to the CPU/IO module. IMPORTANT: The PCI board is extremely sensitive to static electricity. Make sure to touch the metal frame of the server to discharge static electricity from your body before handling the PCI board. Do not touch the PCI board terminals or onboard parts by a bare hand or place the PCI board directly on the desk. For more information on static electricity, see "ANTI-STATIC MEASURES" on page 8-3.
8-32 System Upgrade Note the following to install or replace PCI board. To make a dual PCI board configuration, install the same type of board (i.e., having the same specifications and performance) to the same slot for each group. When a PCI board is installed to one group, another identical PCI board should be installed to the same slot in another group. This rule is applied to the case of removal. Install the full height PCI boards, starting from the one with the smallest slot number.
System Upgrade 8-33 Installing PCI Board Follow the procedure below to install the board to be connected to the PCI board slot. TIPS: To install the PCI board, make sure the shape of the board connector matches with the shape of the PCI board slot connector. 1. Remove the CPU/IO module referring to the page 8-11. The following steps explain how to install a PCI board on the PCI board slot (PCI-X slot 2, PCI-X slot 3) of the riser card.
8-34 System Upgrade 5. Insert optional PCI boards into one of the two PCI slots of the riser card. 6. Remove the bracket cover from the PCI bracket. IMPORTANT: Carefully keep the removed PCI bracket. 7. Install the riser card on which the PCI board is installed on the motherboard. 8. Secure the PCI brackets with 3 screws. 9. Connect the disconnected cable to the connector of the riser card.
System Upgrade 8-35 IMPORTANT: Connect the cable to the connector on the lower part. 10. Loosen the fixed screw on the bracket cover that corresponds to another PCI slot that is hidden behind the riser card, and remove the bracket cover. 11. Install the optional PCI board to another PCI slot hidden behind the riser card. 12. Secure the PCI board with a fixed screw.
8-36 System Upgrade Removing PCI Board To remove PCI board card, follow the reverse procedure of the installation and install the expansion slot cover.
System Upgrade 8-37 Replacing PCI Board Follow the procedure below to replace the failed PCI board. 1. Check the failed board from the event log. 2. Remove the CPU/IO module referring to the page 8-11. 3. Remove the PCI bracket and remove the PCI board. 4. Replace the board and fasten it. 5. Install the CPU/IO module referring to the page 8-14. 6. Connect the network cable and cables for PCI boards. 7. The installed CPU/IO module will start automatically. 8.
8-38 System Upgrade Setup of Optional PCI Board IMPORTANT: To enable the fault-tolerant feature of the optional device, the identical PCI boards must be installed to the slots with the same number in CPU/IO module 0 and CPU/IO module 1. The BIOS settings need to be modified when mounting some optional PCI boards. To change the BIOS settings, start the BIOS setup utility to change the [OS Boot Monitoring] configuration in [Server] – [Monitoring Configuration]. See page 4-24 for more details.
System Upgrade 8-39 2. Insert the “NEC EXPRESSBUILDER” CD-ROM into the DVD-ROM drive and run the following command after starting Command Prompt. DVD-ROM drive:\HAS\W2K3\HASSETUP\LAN\INSTALL.VBS 3. Set a dual LAN configuration. Refer to “DUAL LAN CONFIGURATION” on page 3-24. Now the 1000BASE-T 1ch board set, 1000BASE-SX 1ch board set, or 1000BASE-T 2ch board set is installed.
8-40 System Upgrade 062-03020-000 Fibre Channel Board List of slots to install optional PCI boards “List of option PCI boards and installable slots:” on page 8-32. Driver installation procedure TIPS: To perform this procedure, you have to log on the system as an Administrator or a member of the Administrators group. 1. Mount a Fibre Channel board, and then start the system. 2.
System Upgrade 8-41 installed. IMPORTANT: StoragePathSavior is necessary to connect NEC Storage using Fiber Channel boards. Mount Fibre Channel boards after completing the OS installation. They are used in a pair. Mount each controller on the slot of the same position of each PCI module.
Appendix 2 I/O Port Addresses The factory-set I/O port addresses for the server are assigned as follows: Address 0x00000000-0x00000CF7 0x00000010-0x0000001F 0x00000020-0x00000021 0x00000024-0x00000025 0x00000028-0x00000029 0x0000002C-0x0000002D 0x0000002E-0x0000002F 0x00000030-0x00000037 0x00000038-0x00000039 0x0000003C-0x0000003D 0x00000040-0x00000043 0x00000050-0x00000053 0x00000060-0x00000060 0x00000061-0x00000061 0x00000062-0x00000063 0x00000064-0x00000064 0x00000066-0x00000067 0x00000070-0x00000073 0x0
B-2 Appendix Address 0x000003B0-0x000003BB 0x000003B0-0x000003BB 0x000003C0-0x000003DF 0x000003C0-0x000003DF 0x000003C0-0x000003DF 0x000003C0-0x000003DF 0x000003C0-0x000003DF 0x000003C0-0x000003DF 0x0000040B-0x0000040B 0x000004D0-0x000004D1 0x000004D6-0x000004D6 0x00000500-0x0000057F 0x00000580-0x0000059F 0x000005A0-0x000005BF 0x00000A79-0x00000A79 0x00000C00-0x00000C01 0x00000CA2-0x00000CA2 0x00000CA3-0x00000CA3 0x00000CA4-0x00000CA7 Chip in Use Intel(R) 82801 PCI Bridge - 244E Stratus Virtual ATI Video
