EXPRESS5800/120Lg () Service Guide ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■
Proprietary Notice and Liability Disclaimer The information disclosed in this document, including all designs and related materials, is the valuable property of NEC Solutions (America), Inc. and/or its licensors. NEC Solutions (America), Inc. and/or its licensors, as appropriate, reserve all patent, copyright and other proprietary rights to this document, including all design, manufacturing, reproduction, use, and sales rights thereto, except to the extent said rights are expressly granted to others.
Contents Proprietary Notice Using This Guide Text Conventions .................................................................................................................. x Related Documents .............................................................................................................. xi Safety Notices ..................................................................................................................... xii Safety Notices for Users Outside of the U.S.A. and Canada ......
Powering On Your System............................................................................................2-7 Powering Off the Server System ...................................................................................2-8 Forcing a Power Shutdown ...........................................................................................2-8 3. Configuring Your System Configuring Your System...................................................................................................
Modifying the System Board ........................................................................................... 4-10 Replacing the Real-time Clock Battery....................................................................... 4-10 Removing and Installing a Processor.......................................................................... 4-13 CPU Installation .................................................................................................. 4-14 CPU Removal...........................
Preparing the System for Diagnosing Problems....................................................5-8 Monitoring POST ..................................................................................................5-9 Verifying Proper Operation of Key System Indicators .......................................5-10 Confirming Loading of the Operating System ....................................................5-10 Specific Problems and Corrective Actions .........................................................
Cable List ...................................................................................................................... 6-7 A. Specifications System Specifications ....................................................................................................... A-2 B. Installing and Configuring Windows® 2000 Overview ........................................................................................................................... B-2 Device Drivers ................................
Using This Guide Welcome to the EXPRESS5800/120Lg Service Guide. This service guide has all the information found in the System User’s Guide, including disassembly and reassembly instructions for all field replaceable units (FRUs). This service guide also contains technical specifications, and a complete parts list, including an exploded view of the system. If you have any comments regarding this service guide or if you think something needs to be changed, please contact us.
Text Conventions This guide uses the following text conventions. Warnings, cautions, and notes have the following meanings: ! WARNING Warnings alert you to situations that could result in serious personal injury or loss of life. ! CAUTION Cautions indicate situations that can damage the system hardware or software. Note: Notes give important information about the material being described. ! Names of keyboard keys are printed as they appear on the keyboard. For example, Ctrl, Alt, or Enter.
Related Documents In addition to this guide, the following system documentation is included with your server either as electronic files on EXPRESSBUILDER or as paper copy shipped with your server. ! System Release Notes Release Notes provide you with the latest information about your system. This information was not available to be included in your user's guide at the time it was developed and released.
Safety Notices ! ! Caution: To reduce the risk of electric shock which could cause personal injury, follow all safety notices. The symbols shown are used in your documentation and on your equipment to indicate safety hazards. ! Warning: Lithium batteries can be dangerous. Improper handling of lithium batteries may result in an explosion. Dispose of lithium batteries as required by local ordinance or as normal waste if no local ordinance exists.
Safety Notices for Users Outside of the U.S.A. and Canada ! PELV (Protected Extra-Low Voltage) Integrity: To ensure the extra-low voltage integrity of the equipment, connect only equipment with mains-protected electricallycompatible circuits to the external ports. ! Remote Earths: To prevent electrical shock, connect all local (individual office) computers and computer support equipment to the same electrical circuit of the building wiring.
Care and Handling Use the following guidelines to properly handle and care for your system. Protect the system from extremely low or high temperatures. Let the system warm (or cool) to room temperature before using it. Keep the system away from magnetic forces. Keep the system dry. Do not wash the system with a wet cloth or pour fluid into it. Protect the system from being bumped or dropped. Check the system for condensation. If condensation exists, allow it to evaporate before powering on the system.
1 System Overview ! Overview ! System Features ! System Chassis Features ! Standard Features ! Power Supplies ! Peripheral Bays ! System Functions ! Security
Overview Your server is a modular, multiprocessing server based on the Intel® Xeon microprocessor family. It is a solid performer and offers the latest technology. The combination of compute performance, memory capacity, and integrated I/O provides a high performance environment for many server market applications.
System Features Your system features the following major components: ! Single or dual high-performance Intel™ Xeon™ 1.80GHz or 2.66GHz processors. ! 256 MB to 4 GB of ECC SDRAM two way interleaved memory, using up to four DIMMs. ! Six PCI expansion slots for add-in boards (four 64-bit/100MHz PCI slots and two 32-bit/33MHz PCI slots). ! A maximum of six hot-swap SCSI hard disk drive bays accessible from the front of the chassis.
System Chassis Features Figure 1-2 shows the system front view features seen with the front door closed. Front View 2 1 1 2 4 5 6 7 3 1 2 3 4 5 6 7 Front door Open this door to access the POWER switch, 5.25-inch devices, the CD-ROM drive, or the floppy disk drive, or to install/remove hard disks to 3.5-inch bays. You can lock the front door using the provided security key. Key lock When locked, secures the front door not allowing access to the front system controls.
Front View (Door Opened) Figure 1-3 shows the system front view features seen with the front door opened. 7 1 1 2 2 8 9 10 8 6 5 4 2-1 2-2 2-3 2-4 2-5 3 5-1 2-6 5-2 5-3 CD-ROM Drive Floppy Disk Drive Figure 1-3.
1 5.25-inch device bay Backup tape drives may be installed in the 5.25-inch device bay. 2 CD-ROM drive The CD-ROM drive reads data from the inserted CD-ROM. 2-1 Headphone jack 2-2 Volume control 2-3 Access lamp (lights in amber while being accessed) 2-4 CD-ROM slot 2-5 Emergency hole 2-6 Open/Close button Disk lamp (green/amber) The disk lamp is lit green if a hard disk installed in the server is accessed. If a hard disk is defected, the lamp is lit amber.
Rear View Figure 1-4 shows the system rear view features.
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 Power supply The power unit supplies DC powers to the server. AC inlet The AC inlet is connected with the power cord. DC power lamp The AC power lamp blinks green if the power supply receives the AC power through the power cord. The lamp goes on green when the power of the server is turned on. Power status lamp The lamp goes on if the power is defected.
Internal View Figure 1-5 shows an internal view of your system with the air duct covers removed. 1 2 3 4 5 11 6 10 9 1 2 3 4 5 6 7 8 9 10 11 8 7 Power supply DIMMs (factory-installed in slots #1A and #1B.) CPU1 (factory-installed) CPU2 5.25-inch device bays (4 slots) A standard CD-ROM drive is installed in slot #3. The device bay can include a maximum of two optional file devices. 3.5-inch floppy disk drive 3.5-inch hard disk drive bay The hard disk drive bay can hold up to six 1.
System Board Features Figure 1-6 shows details of the system board.
1 Power signal connector 2 Power connector 3 DIMM sockets (slots #1A, #1B, #2A, and #2B from top to bottom) 4 CPU1 socket 5 CPU2 socket 6 Floppy disk drive connector 7 Cooling fan connector (Fan 5) 8 Cooling fan connector (not used) 9 Power connector 10 HSBP (B) connector (not used) 11 HSBP (A) connector (not used) 12 USB connector 13 IDE connector (for CD-ROM drive) 14 Cooling fan connector (not used) 15 Cooling fan connector (Fan 3: option) 16 Front panel interface connector
Standard Features High performance ! Intel Xeon Processor N8100-865F: 1.8GHz N8100-866F: 2.
Xeon™ Processors Depending on system configuration, each system includes one or two Intel Xeon 1.80GHz or 2.66GHz processors. Each processor plugs into a INT3/FCPGA socket package. The processor includes a 512K cache. When two processors are installed, both processors must be of identical bus and core speed. The processor external interface operates at a maximum of 400MHz. The second-level cache is located on the substrate of the processor cartridge.
The Network controller supports the following features: ! 64-bit, 100 MHz PCI-X interface ! Integrated IEEE 802.3 10Base-T, 100Base-TX, and 1000Base-T compatible PHY ! IEEE 820.3u auto-negotiation support ! Chained memory structure similar to the 82557, 82558, 82559 and 82596 ! Full duplex support at 10 Mbps, 100 Mbps, and 1000 Mbps operation ! Low power +3.3 V devices. On the system board, NIC1 can be used as both a network interface and server management interface.
! s1: Processor sleep state. No context will be lost in this state and the processor caches will maintain coherency. ! s4: Hibernate or Save to Disk. The memory and machine state are saved to disk. Pressing the power button or other wakeup event restores the system state from the disk and resumes normal operation. This assumes that no hardware changes have been made to the system while it was off. ! s5: Soft off. Only the RTC section of the chipset and the BMC are running in this state.
! Controls secure mode, including video blanking, diskette write-protect monitoring, and front panel lock/unlock initiation ! Controls Wake On LAN via Magic Packet support. Power Supplies The system contains one auto-sensing 450-watt power supply at an operating frequency of 50/60 Hz. A second optional power supply may be added as part of a fault-tolerant hot-swap design.
System Functions The following subsections describe select system functions. Degradation Feature The degradation feature automatically isolates a failed DIMM or processor to assure continuous operation of the server when the POST (Power On Self-Test, self-diagnosis program after power on) detects such a DIMM or processor. Failed DIMMs and processors may be identified on the screen that the POST displays, or with the BIOS setup utility, "SETUP.
Security To help prevent unauthorized entry or use of the system, the system includes a full lockable front panel and Server Management software that monitors the system intrusion switches. Security with Mechanical Locks and Monitoring The front door of the server contains a mechanical lock to prevent access to the front of the computer chassis. The computer chassis includes an intrusion switch for the front cover and intrusion/interlock switches for the left side cover (as viewed from the front).
2 Setting Up the System ! Overview ! Selecting a Site ! Unpacking the System ! Making Connections ! Connecting the Power Cord ! Using the System
Overview This chapter describes how to select a site, unpack the system, make cable connections, and power on the system units. Information on front and rear panel features, switches and LEDs are also included in this chapter. Selecting a Site The system operates reliably in a typical office environment. Choose a site that is: ! Near grounded, three-pronged power outlets. Note: For the United States and Canada, this means a NEMA 5-15R outlets for 100-120 VAC or NEMA 6-15R outlets for 200-240 VAC.
Unpacking the System ! WARNING The non-hot-swap system can weigh up to 40 pounds (18 kg) and the hot-swap system can weigh up to 77 pounds (35 kg). If the system contains numerous optional boards and peripheral devices, it will weigh more. To avoid personal injury, make sure you have someone help you lift or move the system. When you receive your system, inspect the shipping containers prior to unpacking. If the shipping boxes are damaged, note the damage, and if possible, photograph it for reference.
! Before connecting a third-party peripheral device or interface cable to the server, consult with your sales agent. Some third-party devices may not be used with the server. ! The total length of a cable (including the connection cable within a SCSI device) is limited by the SCSI standard. Ask your service representative for details. (The internal SCSI cable of the server is 0.1 m long.) ! The LAN connector and the serial port 2 connector of this server have the same shape.
Connecting the Power Cord Plug the female end of each AC power cord shipped with your system into the input receptacle on the rear of each power supply shipped with your system. Plug the male end of the power cord into NEMA 5-15R outlet for 100-120 VAC or NEMA 6-15R outlet for 200-240 VAC. If a power cord supplied with the system is not compatible with the AC wall outlet in your region, obtain a suitable power cord that meets the following criteria.
! Verify that the access lamp on the diskette drive is unlit before turning off the server or ejecting the floppy disk. Turning off the server or ejecting the floppy disk while the access lamp is lit may damage data being stored on the floppy disk. ! After turning off the server, wait at least 40 seconds before turning it on again. Cycling the power immediately may cause malfunction or failures of the server. ! Before relocating the server, turn off the power and unplug the power cord from the outlet.
Powering On Your System Power on your system as follows. 1. Make sure all external devices, such as a video display, keyboard, and mouse (optional) have been connected, and the power cords are connected. 2. Power on the video display and any other external devices. Note: If the server power cord(s) is connected to a power control unit such as an UPS (Uninterruptible Power Supply) make sure that the power control unit is powered on. 3.
Powering Off the Server System When server system power is on, pressing the power on/off switch on the front panel of the server turns the power off. To turn the server system power off: 1. Shutdown the operating system (OS). 2. Press the power on/off switch on the front panel of the server. The power-on LED goes out. 3. Power off the peripheral devices.
3 Configuring Your System ! Configuring Your System ! BIOS Setup Utility ! SCSISelect Utility ! Configuring the RAID Controller ! Configuring System Board Jumpers
Configuring Your System Configuration and setup utilities are used to change your system configuration. You can configure your system, as well as option boards you may add to your system, using the BIOS Setup Utility. Several unique system parameters are configured using the BIOS Setup, which is stored in the system FLASH memory. The SCSISelect Utility detects the SCSI host adapters on the system board.
BIOS Setup Utility The BIOS Setup Utility is used to change system configuration parameters. The utility is resident in the system FLASH memory and does not require a diskette or an operating system present to run. Using the BIOS Setup Utility You access the BIOS Setup utility when you turn on or reboot your system. To run the BIOS Setup Utility, perform the following procedure: 1. Power-on or reboot the system. “Press to enter SETUP” displays. 2. Press F2.
Key Function in Setup Menu F1 or Alt-H Get Help about an item. ESC Exit the current menu and return to the previous menu. Left or right arrow keys Move between menus. Up or down arrow keys Move cursor up and down. The cursor moves only to the settings that you can change. HOME or END Move cursor to top or bottom of window. PAGE UP or PAGE DOWN Move cursor to next or previous page. F5 or - Select the previous value for the field. F6 or + or SPACE Select the next value for the field.
Main Menu Feature Choices or Display Only Description System Time HH:MM:SS Set the System Time. System Date MM/DD/YYYY Set the System Date. Floppy A Disabled 1.44/1.25 Mb 3½” 720Kb 3.5” 2.88MB 3.5” Hidden if not detected. Floppy B Disabled 1.44 / 1.25 Mb 3½” 720Kb 3.5” 2.88MB 3.5” Hidden if not detected. Hard Disk Pre-delay Disabled Allows additional time for slower spin-up drives to come ready.
Primary and Secondary Master and Slave IDE Submenus Choices or Display Only Description Type Auto None Select Auto if a device is attached to the IDE channel. Multi-Sector Transfer Disabled 2 Sectors 4 Sectors 8 Sectors 16 Sectors Specifies the number of sectors that are transferred per block during multiple sector transfers. This field is informational only, for Type Auto.
Advanced Menu Feature Choices or Display Only PCI Configuration Select sub-menu. Peripheral Configuration Select sub-menu. Memory Configuration Select sub-menu. Advanced Chipset Control Select sub-menu. Boot-time Diagnostic Screen Disabled Enabled Description Your Setting Specifies whether POST messages are displayed. If this item is set to "Disabled," the logo appears during POST. The Boot-time Diagnostic Screen is automatically enabled if redirection is enabled.
PCI Configuration Menu Feature Choices or Display Only Description Onboard NIC 1 (10/100MB) Select sub-menu. Onboard NIC 2 (1.0GB) Select sub-menu. Onboard SCSI Select sub-menu. Onboard Video Select sub-menu. PCI Slot 1 ROM Disabled Enabled Used to enable or disable an option ROM that may be present on a PCI add-in card connected to the full-height riser card.
Onboard NIC 1 / Onboard NIC 2 Submenu Feature Onboard NIC 1 Onboard NIC 2 Onboard NIC 1 ROM Embedded NIC 2 ROM Choices or Display Only Description Your Setting Enabled Disabled Enabled Disabled Enabled Disabled Enabled Disabled Enables or disables onboard LAN controller. Enables or disables onboard LAN controller. Enables or disables onboard LAN controller expansion ROM. Enables or disables onboard LAN controller expansion ROM.
EPP Version ECP Mode DMA Channel Legacy USB Support PS/2 Mouse Support Bi-Directional EPP ECP 1.7 1.9 0 1 2 3 Disabled Keyboard Only Auto Keyboard and Mouse Disabled Enabled Selects the version for Enhanced Parallel Port (EPP) mode. Selects the DMA channel for Extended Capabilities Port (ECP) mode. Disables or enables support for USB keyboards and mice. Set to Enable for use with a non-USB aware operation system such as DOS. Specify whether the mouse is enabled or disabled.
Wake on PME Disabled Enabled Wake on RTC Alarm Disabled Enabled Enables or disables the remote poweron features by PCI device (PCI Power Management Enable wake up event) installed to the PCI riser C. Enables or disables the remote poweron features using RTC Alarm features. Security Menu Note: Enabling the Supervisor Password field requires a password for entering Setup. The passwords are not case sensitive.
Server Menu Feature System Management Console Redirection Event Log Configuration Assert NMI on PERR Choices or Display Only Select Submenu Select Submenu Select Submenu POST Error Pause Disabled Enabled Disabled Enabled Disable BSP Do not Disable BSP Retry 3 Times Disable FRB2 Timer Disabled IRQ 5 IRQ 11 Stays Off Last State Power On Disabled Enabled Disabled Enabled Platform Event Filtering Disabled Enabled Boot Monitoring Disabled 5 minutes 10 minutes 15 minutes 20 minutes 25 minutes 30 minutes 35
Server Menu (Continued) Feature Boot Monitoring Policy Choices or Display Only Retry 3 Times Retry Service Boot Always Retest Description Your Setting This item indicates the processing at the occurrence of timeout during boot monitoring. If [Retry 3 times] is selected, the system is reset after the occurrence of timeout and OS boot is retried up to three times. The failure in the third boot causes the boot to be tried from the service partition*.
Secondary HSBP Revision – Indicates secondary HSBP (Hot-Swap Backplane) revision number. (View only) Console Redirection Submenu Feature BIOS Redirection Port ACPI Redirection Port Baud Rate Flow Control Terminal Type Choices or Display Only Description Disabled Serial Port A (DB-9) Serial Port B (RJ45) Disabled Serial Port A (DB-9) Serial Port B (RJ45) 9600 19.2k 57.6k 115.
Boot Menu Feature Boot Device Priority Hard Disk Drives Removable Devices ATAPI CDROM Drives Choices or Display Only Description Your Setting Description Your Setting Select sub-menu. Select sub-menu. Select sub-menu. Select sub-menu. Boot Device Priority Submenu Feature 1st Boot Device 2nd Boot Device 3rd Boot Device 4th Boot Device 5thBoot Device Choices or Display Only ATAPI CD-ROM Removable Devices Hard Drive IBA 4.1.
Removable Devices Submenu Item Description Lists Bootable Removable devices in the system. Select one of the detected devices. This list includes legacy 1.44-MB floppy drives and 120MB floppy drives. Selects the Boot sequence from available devices. Lists ATAPI CDROM Drives Exit Menu You can make the following selections on the Exit Menu. Select an option using the up or down arrow keys, then press to execute the option. Pressing does not exit this menu.
SCSISelect Utility The SCSISelect Utility detects and configures the SCSI controller located on the system board or an optional SCSI controller board installed in your system. This utility may be started with a simple key operation while POST is in progress and requires no specific start-up disk. The SCSISelect Utility is used mainly to set the transfer rate of connected SCSI device.
Adaptec SCSI Utility Configuration Settings The following keys are active for all Adaptec SCSI Utility screens: Key Action Arrows Up and down arrows move from one parameter to another within a screen. ENTER Displays options for a configurable parameter. Selects an option. ESC Moves back to previous screen or parameter or EXIT if at the Main menu. F5 Switches between color and monochrome. F6 Resets to host adapter defaults.
Table 3-1.
With this screen you can determine the SCSI IDs for installed options. You can also view the device information by selecting a device and pressing Enter. The following sub menu appears. SCSI ID#4 Firmware Capacity : xxGB : xxxxxxxxx : xxxx xxx Format Verify Disk Media The following table lists submenu items and descriptions. Submenu item Description Format Verify Disk Media Formats the selected device. Verifies all the sectors in the selected device.
Configuring the RAID Controller RAID (Redundant Array of Independent Devices) options are available for your system, providing added security and high availability. If you order a system with a RAID controller, the system is pre-configured at the factory according to Table 3-2 below. Table 3-2. RAID Configurations Number of Hard Drives RAID Level Configured Hard Drives in Array 1 7 1 JBOD (RAID 7) Known as Just a Bunch of Drives, JBOD allows the controller to access the drives independently.
Configuring System Board Jumpers Before You Begin Only a qualified technical person should perform the procedures in this section. ! CAUTION Electrostatic discharge (ESD) can damage the system board. Modify the system board only at an ESD workstation. Otherwise, wear an antistatic wrist strap attached to chassis ground. The system board jumpers enable you to set specific operating parameters for your system. A jumper is a small plastic-encased conductor (shorting plug) that slips over two jumper pins.
Table 3-3. Password/CMOS System Board Jumper Summary Jumper On/Off (default in bold) What it does at system reset. CMOS clear Off, Protect On, Erase Preserves the contents of CMOS. Clears CMOS. B Password disable Off, Enable On, Disable Enables password protection. Disables the password. C Reserved Off, Not Used Do Not Change.
Clearing and Changing the Passwords To clear and change the passwords: 1. Shut down the OS. 2. Press the POWER switch to turn off the power of the server. (The POWER/SLEEP lamp goes off.) 3. Remove the side cover. Refer to Chapter 4 for information on removing the side cover. 4. Remove the system power cord from the back of the system. 5. Locate the position of the password jumper on the system board. See Figure 3-1.
4 Disassembly and Reassembly ! General Information ! Static Precautions ! Equipment Log ! Tools Recommended for Upgrading Your System ! Preparing Your System for Disassembly and Reassembly ! Side Access Panel ! Processor Air Duct ! Modifying the System Board ! Hard Disk Drives ! Hot-Swap Power Supply ! Non-Hot-Swap Power Supply ! Front Cooling Fan Unit ! Removable 5.
! Hot-Swap SCSI Backplane ! Replacing the Rear Cooling Fan ! System Board ! Power Supply Back Board ! Tower Feet ! I/O Shield ! LED/Switch Assembly ! Intrusion Switch Assembly 4-2 Disassembly and Reassembly
General Information ! WARNING The DC push-button on/off switch on the front panel does not turn off the system AC power. Also, +5vdc is present on the system board whenever the AC power cord is connected between the system and an AC outlet. Before doing the procedures in this manual, make sure that your system is powered off and unplug the AC power cord from the back of the chassis. Failure to disconnect power before opening your system can result in personal injury and equipment damage.
Tools Recommended for Upgrading Your System Depending on the upgrade, you will need one or more of the following tools: ! Phillips screwdriver (#1 bit and #2 bit) ! Flat-head screwdriver ! Small needle nose pliers ! Pen or pencil ! ESD workstation or antistatic wrist strap (recommended) Preparing Your System for Disassembly and Reassembly To prepare your system for installation or removal of system components perform the following procedure: 1.
Side Access Panel To install options in your system, you must remove the access panel on the lefthand side of the system (as viewed from the front). The side access panel on the right-hand side of the system (as viewed from the front) does not have to be removed. ! CAUTION For proper cooling and airflow, do not operate the system with the side access panel removed. Always replace the panel before powering on the system.
Figure 4-1. Removing the Left-Hand Side Access Panel To install the left side access panel (see Figure 4-2): 1. Check to make sure that no tools or loose parts have been left inside the system chassis. 2. Make sure all option boards are firmly seated in their respective slots and that all interior cables are properly connected. 3. Insert the locking fingers on the top and bottom of the side access panel into their slots on the chassis. Then slide the side access panel forward as far as it will go.
Figure 4-2.
Processor Air Duct To install or remove the DIMM or a processor, you will need to remove the air duct. IMPORTANT: Do not assemble the server without installing the air duct. If the duct is not installed in the system, reduced cooling efficiency and can affect performance or cause damage due to overheating. Removal Follow these steps to remove the air duct. 1. Prepare your system for upgrade. See Preparing Your System for Disassembly and Reassembly described earlier in this chapter. 2.
Installation Follow these steps to install the air duct. 1. Holding the internal cables clear, place the air duct into the chassis. See Figure 4-4. 2. Adjust the air duct until the tab on the right end of the duct is aligned with the slot on the chassis. Slot Tab Figure 4-4. Installing The Air Duct 3. Reinstall the side cover.
Modifying the System Board The following sections provide procedures for upgrading and configuring the system board in your system. Topics covered include: ! Replacing the real-time clock battery ! Removing and installing a processor ! Installing or removing DIMMs. ! CAUTION Electrostatic discharge (ESD) can damage add-in boards and other components; place them on an antistatic surface. Modify the system board only at an ESD workstation. Otherwise, wear an antistatic wrist strap attached to chassis ground.
To replace the RTC battery, perform the following procedures: 1. Observe the safety and ESD precautions listed under General Information and Static Precautions at the beginning of this chapter. 2. Open the front bezel of your system's cabinet. For rack-mount systems you must remove the front panels of the system chassis. 3. Shutdown the operating system (OS). 4. Press the power on/off switch on the front panel of the server (see Front View in Chapter 1). The power-on LED goes out. 5.
19. Run the BIOS Setup to restore the configuration settings to the real-time clock. Figure 4-5.
Removing and Installing a Processor This subsection provides the procedures for removing and installing a Xeon processor in your system. The system board has sockets for two processors. Each Xeon processor plugs into a standard Xeon ZIF socket. The processor comes with up to 512K cache. The primary processor connector is shown in the illustration below (see Figure 4-6, C). The secondary processor connector is shown in the illustration below (Figure 4-6, B).
CPU Installation 1. Observe the safety and ESD precautions listed under General Information and Static Precautions at the beginning of this chapter. 2. Open the front bezel of your system's cabinet. 3. Shutdown the operating system (OS). 4. Press the power on/off switch on the front panel of the server (see Front View in Chapter 1). The power-on LED goes out. 5. Power off the peripheral devices. 6. Unplug the system power cord(s) from the AC wall outlet(s).
Retention Figure 4-7. Raising the Locking Lever 11. Aligning the pins of the CPU with the socket, insert the CPU slowly and gently into the socket. See Figure 4-8. IMPORTANT: Be aware of CPU direction. Pin layouts on two corners among four differ from others to prevent an incorrect insertion. Confirm the pin mark and pin layout on the socket, and insert the CPU correctly. Pin mark Figure 4-8. Installing a CPU 12. Push the CPU lightly to the socket, and push down the lever to secure the CPU.
Figure 4-9. Closing the Locking Lever 13. Very carefully apply the thermal interface material (heat radiation sheet) on top of the processor so that it is completely covered. See Figure 4-10. Notes: The thermal material may already be applied to the heat sink. The thermal interface material is very fragile, it must be handled very carefully. If the cooling sheet is damaged, it must be replaced with a new one. Reuse of the cooling sheet is not permitted.
Figure 4-11. Installing the Heatsink 15. Install both heat sink clips as follows: ! CAUTION Do not allow the heat sink to rock back and forth while securing the heat sink clips. If the CPU becomes dislodged from the socket, catastrophic failure may occur. Place the heat sink clip on the center tab of the retention module and rotate the clip towards the heat sink to engage the center tab (1). Repeat this step with the second clip (2). See Figure 4-12.
16. Ensure the heat sink is level. NOTES: ! If the heat sink is not level, remove it, and then install it again. The following probably causes the heat sink not to be level: – The CPU is not positioned correctly. – The wire clip is not engaged correctly. ! Do not move the secured heat sink. 17. Reinstall the processor air duct. 18. Reinstall the left-hand side access panel on the system chassis. 19. Plug in the system power cord(s), and turn on the system. 20.
CPU Removal 1. Observe the safety and ESD precautions listed under General Information and Static Precautions at the beginning of this chapter. 2. Prepare your system for upgrade. See Preparing Your System for Disassembly and Reassembly described earlier in this chapter. 3. Remove the left-hand side access panel as described earlier in this chapter. ! CAUTION Observe static precautions. Use an antistatic wrist strap. Hold the processor only by its edges. 4.
8. Reinstall the air duct. 9. Reinstall the left-hand side access panel on the system chassis. 10. Plug in the system power cord(s) and power up the system. DIMMs The system board contains four DIMM sockets (Figure 4-15). Each socket can hold a single 72-bit DIMM module with 256MB, 512MB, or 1GB of memory. When all four sockets are populated, the system board supports a maximum of 4 GB of memory with 1GB DIMMs.
Installing DIMMs 1. Observe the safety and ESD precautions listed under General Information and Static Precautions at the beginning of this chapter. 2. Open the front bezel of your system's cabinet. For tower-based systems see Opening the Front Bezel of the Tower Cabinet in Chapter 2. For rack-mount systems you must remove the front panels of the system chassis. 3. Shutdown the operating system (OS). 4. Press the power on/off switch on the front panel of the server (see Front View in Chapter 1).
Figure 4-16. Removing the DIMM Connector Cover 11. Holding a DIMM module only by the edges, remove it from its antistatic package. ! CAUTION Observe static precautions. Use an antistatic wrist strap. Hold the DIMM only by its edges. 12. Position the DIMM so that the two notches in the bottom edge of the DIMM align with the keyed socket. See Figure 4-17. 13. Insert the bottom edge of the DIMM into the socket, and press down firmly on the DIMM until it seats correctly. 14.
Removing DIMMs ! CAUTION Use extreme care when removing a DIMM. Too much pressure can damage the socket slot. Apply only enough pressure on the plastic ejector levers to release the DIMM 1. Observe the safety and ESD precautions listed under General Information and Static Precautions at the beginning of this chapter. 2. Open the front bezel of your system's cabinet. 3. Shutdown the operating system (OS). 4. Press the power on/off switch on the front panel of the server (see Front View in Chapter 1).
Figure 4-18. Removing a DIMM 12. Repeat the above steps to remove the remaining DIMMs. 13. Reinstall the processor air duct. 14. Reinstall the left-hand side access panel on the system chassis. 15. Plug in the system power cord(s) and power up the system.
Hard Disk Drives Your system supports a variety of SCSI hard disk drives installed in the system’s hard disk drive bay. Contact your sales representative or dealer for a list of approved devices. The 3.5-inch hard disk drive bay on the front of the server contains six slots on which hard disks can be installed. A hard disk having the thickness of 1 inch can be installed in each of the slots. The SCSI IDs of the slots are fixed to ID0 to ID5 from bottom to top.
Figure 4-19. Removing the Dummy Tray 5. Unlock the lever of the hard disk drive carrier and open the handle. See Figure 4-20. Figure 4-20. Unlocking the Drive Carrier 6. Align the drive carrier with the bay guide rail. 7. Slide the drive carrier into the bay until if docks with the SCSI backplane connector. See Figure 4-21. IMPORTANT: ! Push the hard disk drive carrier until the hook of the handle hits the frame. ! Hold the hard disk drive carrier with both hands securely and carefully.
Handle Figure 4-21. Installing the Hard Disk Drive 8. Close the lever ensuring the drive is secured. The handle is locked when a distinct click is heard.. See Figure 4-22. Hook Frame Handle Figure 4-22. Locking the Hard Disk Drive Carrier 9. Close the bezel opened in step 2.
Removal NOTE: The disk LED of a defective hard disk drive is amber. 1. Prepare your system for upgrade. See Preparing Your System for Disassembly and Reassembly described earlier in this chapter. 2. Release the lock of the front bezel by using the security key to open the front bezel. See Figure 4-23. Figure 4-23. Releasing the Hard Disk Drive Carrier 3. Press the locking tab to release the lock. 4.
Figure 4-25. Removing a Hard Disk Drive 6. If not replacing the hard disk removed, insert a dummy carrier tray into the empty slot. IMPORTANT: To maintain the cooling effect in the server, install the dummy tray in the vacant slot of the disk bay. 7. Close the bezel opened in step 2 securely. Auto Rebuild Functionality If your server includes a disk array controller, the auto rebuild function can be used to restore data from the defective hard disk drive.
Hot-Swap Power Supply Your server may contain a modular hot-swap power supply like the one shown in Figure 4-26. The addition of a second hot-swap power supply makes your system so that it has redundant power and can be operated continuously without interruption if either of the power supplies malfunction. Installation 1. Prepare your system for upgrade. See Preparing Your System for Disassembly and Reassembly describes earlier in this chapter. 2.
4. Slide the power supply into the vacant slot until you feel resistance. See Figure 4-28. IMPORTANT: ! Make sure that the handle is in full-open position. ! To avoid damaging the power supply unit, do not tilt or twist the unit as you push it into the connector. Figure 4-28. Installing the Power Supply 5. Push the power supply handle up. See Figure 4-29. NOTE: Confirm that the handle is securely hooked. Handle Hook Frame Figure 4-29.
6. Push the power supply handle toward the power supply until the locking tab snaps into place. See Figure 4-30. Figure 4-30. Securing the Power Supply 7. Connect two power cords to the AC inlets. The AC Power lamps go on and DC Power lamps blink when the power cords are connected. See Figure 4-31. DC Power lamp Power Status lamp AC Power lamp Figure 4-31. Connecting the Power Cords 8. Turn on the power of the server. The DC Power lamps on the power supplies are lit.
Removal 1. Check the Power Status lamps of the power supplies on the rear face and determine which module needs to be replaced. (If a power supply is defective, the Power Status lamp is lit amber.) NOTE: When the server is equipped with two power supplies and one of the power supplies operates normally (with the power lamp of the power supply being on), the other defective power supply can be replaced while the system is in operation (or in the power-on status). In this case, skip step 2 in this procedure.
Non-Hot-Swap Power Supply Your server system may contain a single non-hot-swap power supply that is housed in the rear of the chassis as shown in Figure 4-33. Removal 1. Prepare your system for disassembly. See Preparing Your System for Disassembly and Reassembly earlier in this chapter. 2. Remove the left-hand side access panel of the system chassis. See Removing the Side Access Panel earlier in this chapter.
Front Cooling Fan Unit The optional front cooling fan unit contains up to two fans for cooling the CPU, memory, and PCI devices built in the server. Installation 1. Prepare your system for upgrade. See Preparing Your System for Disassembly and Reassembly described earlier in this chapter. 2. Remove the left-hand side cover. 3. Hold the fan unit with its locking tab facing the front of the server and with the hook facing the rear of the server. Insert the fan unit into the server. See Figure 4-34.
4. Insert the tabs into holes on the frame of the server, and push the cooling fan unit toward the frame. See Figure 4-35. Figure 4-35. Securing the Fan Unit 5. Connect the cooling fan cable to the system board. See Figure 4-36. Fan Connectors Figure 4-36. Fan cable Connector 6. Reassemble the removed components. 7. Configure the hardware by using the configuration disk supplied with the optional fan unit. Refer to the manual that comes with the optional fan unit for detailed instructions.
Removal 1. Prepare your system for upgrade. See Preparing Your System for Upgrade described earlier in this chapter. 2. Remove the left-hand side cover. 3. Remove the fan unit connector from the system board. See Figure 4-37. 4. Push the locking tab to unlock the cooling fan unit, and remove the fan unit from the server. See Figure 4-37. 5. Reassemble the removed components. Figure 4-37.
Removable 5.25-inch Media Devices A variety of SCSI 5.25-inch removable media devices (i.e., tape backup, etc.) can be installed in the four half-height media bays (Figure 4-38). The media devices should be installed in the first available media bay from the top (slot 1). Contact your sales representative or dealer for a list of approved devices. Slot 3 Slot 2 Slot 1 Figure 4-38.
Installation 1. Prepare your system for upgrade. See Preparing Your System for Disassembly and Reassembly described earlier in this chapter. 2. Remove the side cover. 3. Remove the two screws fixing the dummy cover. See Figure 4-39. 4. Pull out the dummy cover toward you carefully. NOTE: When installing a full-height device, remove two dummy covers. Figure 4-39. Removing Dummy Covers 5. Attach the rails to the 5.25-inch device by using the four screws. See Figure 4-40. Figure 4-40.
6. Push the 5.25-inch device to the device bay carefully. NOTE: Make sure the cables are not caught while the 5.25-inch device is pushed into the slot. 7. Secure the device using the screws removed in step 3. See Figure 4-41. Half-height device Full-height device Figure 4-41. Securing the Media Device 8. Ensure the front of the installed 5.25-inch device is aligned with the CDROM drive already installed in the server. 9. Connect the SCSI interface and power cables to the installed 5.25-inch device. 10.
PCI Boards The server contains six slots into which PCI boards can be inserted. See Figure 4-42. IMPORTANT: PCI boards are easily affected by static electricity. Handle a PCI board after making your body contact with a metallic frame section of the server to discharge the static electricity on your body. Do not make bare hands contact with terminals and components on the PCI board. In addition, do not put the PCI board on a desk directly.
Installation IMPORTANT: ! For ease of installation, remove the external SCSI cable when installing the full-length PCI card. ! 3.3V or universal PCI boards can be installed in PCI board slots #1 to #4. ! 5V or universal PCI boards can be installed in PCI board slots #5 and #6. NOTE: To install a PCI board, make sure that the board connecting section is engaged with the connector of the PCI board slot.
1. Prepare your system for upgrade. See Preparing Your System for Disassembly and Reassembly described earlier in this chapter. 2. Remove the left-hand side cover. 3. Define the slot in which a board is installed and remove the connector cap of the slot. IMPORTANT: Keep the removed connector cap carefully. 4. Remove a screw securing the expansion slot cover. 5. Remove the expansion slot cover. See Figure 4-43. IMPORTANT: Keep the expansion slot cover being removed carefully. Figure 4-43.
Guide rail Figure 4-44. Installing a PCI Board 8. Secure the board with a screw removed in Step 4. 9. Reinstall the removed components. 10. Turn on the power of the server 11. Check for any POST error messages. 12. Start the BIOS Setup Utility to set the "Reset Configuration Data" in the "Advanced" menu to "Yes". This is required to update the hardware configuration information. Removal Remove the board in the reverse procedure of the installation.
RAID Controller Board The functions of a disk array controller are described in the following table. Functions of a Disk Array Controller Function Description Level Support RAID levels RAID0, RAID1, RAID5, and RAID0+1. Hot plug Allows a hard disk to be replaced while the system is running depending on RAID level and system configuration.
! Set "PCI SLOT n ROM (n: slot number)," a parameter of the slot in which a hard disk is installed, to "Enable" in "PCI Configuration" on the Advanced menu of the BIOS utility SETUP. ! Replacement of disk array controller board Restore the disk array configuration information in the disk array controller boards. Use the configuration utility for the restoration.
Using Internal Disks in Disk Array Configuration For the installation of the RAID controller board, see "PCI Board" and the manual that comes with the RAID controller board. The DISK access lamp on the front panel of the server indicates the access status of the hard disk drive connected to the RAID controller board.
Diskette Drive and Carrier Assembly Your server system contains a 3.5-inch diskette drive housed in a carrier located inside the front of the server chassis. To remove the diskette drive and carrier assembly, perform the following procedures: 1. Prepare your system for disassembly. See Preparing Your System for Disassembly and Reassembly earlier in this chapter. 2. Remove the left-hand side access panel of the system chassis following procedures previously described in this chapter.
7. Remove the drive from the carrier. A B C A B C Diskette drive Carrier Screws (4) Figure 4-47. Removing the Diskette Drive from the Carrier Assembly 8. Install the replacement diskette drive into the carrier and secure it with the four screws removed in Step 6. See Figure 4-47. 9. Position the diskette drive carrier next to the hard disk drive bay and slide the carrier towards the front of the system until it locks into place.
Front Bezel and Front Bezel Hinge (TowerBased System) Your server system contains a front bezel that covers the front of the chassis. The bezel is secured to the front of the chassis by metal pins located at the top and bottom of a front bezel hinge. To remove the front bezel, the two metal pins must be removed from the bezel hinge. To remove the front bezel and front bezel hinge (see Figure 4-48 and Figure 4-48), perform the following procedures: 1. Prepare your system for disassembly.
5. Remove the four screws securing the bezel hinge to the chassis and remove the hinge. See Figure 4-49. A B A B Screws (4) Bezel hinge Figure 4-49. Removing the Front Bezel Hinge 6. Install the replacement bezel hinge using the four screws removed in Step 5. 7. Align the front bezel with the bezel hinges and install the metal pins into the top and bottom slots in the bezel hinge. Front Panel Your server system contains a front panel that houses the system controls and indicators.
3. Remove the front panel (A) by releasing its locking lever (B) and then sliding the front panel up to disengage its hooks from the chassis. The locking lever is located at the back of the front panel and is released by pushing the lever towards the right so that it clears the notch in its locking slot. 4. Pull the front panel (A) away from the front of the chassis far enough to remove the five LEDs inserted into the back of the front panel.
Hot-Swap HDD Bay This procedure describes how to remove the Hot-Swap SCSI Hard Disk Drive (HDD) Bay that is housed in the front of your system. ! WARNING Before doing these procedures, make sure that your system is powered off and unplug all AC power cords. Failure to disconnect power before opening your system can result in personal injury and equipment damage. All voltage is removed only when the power cords are unplugged.
A A A A Figure 4-51. Removing the HDD Bay Hot-Swap SCSI Backplane This procedure describes how to remove the hot-swap SCSI backplane that is attached to the back of the hot-swap HDD bay. ! WARNING Before doing these procedures, make sure that your system is powered off and unplug all AC power cords. Failure to disconnect power before opening your system can result in personal injury and equipment damage. All voltage is removed only when the power cords are unplugged.
A B C A B C Hot-swap HDD bay Hot-swap SCSI backplane Screws (8) Figure 4-52. Removing the SCSI Backplane Bracket 4. Carefully pull the SCSI backplane straight out from the HDD bay and place the backplane on an antistatic wrapper. 5. Carefully position the replacement SCSI backplane on to the rear of the HDD bay and secure it with the eight screws removed in Step 3. See Figure 4-52. 6. At the front of the server, install the HDD bay into the chassis and secure it with eight screws. See Figure 4-51. 7.
Replacing the Rear Cooling Fan 1. Observe the safety and ESD precautions listed under General Information and Static Precautions at the beginning of this chapter. 2. Open the front bezel of your system's cabinet. 3. Shutdown the operating system (OS). 4. Press the power on/off switch on the front panel of the server (see Front View in Chapter 1). The power-on LED goes out. 5. Power off the peripheral devices. 6. Unplug the system power cord(s) from the AC wall outlet(s).
10. To release the fan from the fan housing, pull the fan housing tab (Figure 4-54, A) towards you until the tab clears the edge of the fan. Swivel the fan towards the front of the server and remove it from the fan housing. B A Figure 4-54. Removing the Rear Cooling Fan 11. Position the replacement fan inside the fan housing, ensuring the fan label faces the rear of the system.
System Board To remove the system board all the processor(s), DIMMs, and PCI option boards (if installed) on the board must be removed and all system board cable connectors tagged and unplugged. ! CAUTION The system board can be extremely sensitive to ESD and always requires careful handling. After removing it from the system, place it component-side up on a nonconductive, static-free surface to prevent shorting out the battery leads. Do not slide the system board over any surface.
11. Tag and remove any PCI option boards installed on the system board. See PCI Boards earlier in this chapter. Save the PCI option boards for reassembly. Note: The PCI option boards must be reinstalled in the same slots when you reassemble the system. 12. Tag and disconnect all the power, signal, and fan cable connectors from their mating connectors on the system board. 13. Remove the eight screws securing the system board to the chassis. See Figure 4-55, A. Save the screws for reassembly. 14.
16. Install the two retention modules to the system board using the screws removed in Step 15. 17. Install the replacement system board into the server securing it with the eight screws removed in Step 13. 18. Connect all the power, signal, and fan cable connectors to their mating connectors on the system board. 19. Perform the processor(s) and DIMM(s) installation procedures described earlier in the section Modifying the System Board. 20. Install any PCI option boards removed from the system board.
8. Remove any power supply installed in the system following procedures described earlier it this chapter. 9. Figure 4-56, A shows the location of the power supply back board. Tag and remove all power supply back board cables connected to the system board, SCSI backplane, and peripheral devices installed in the system. B A B A Power Supply Back Board Power Supply Back Board Thumbscrew Figure 4-56. Removing the Power Supply Back Board 10.
Tower Feet Your tower system has four stabilizer feet located on the bottom of the chassis. To remove the stabilizer feet you must have the chassis positioned on its side with its stabilizer feet overhanging the edge of a table or workbench. To remove the tower feet (see Figure 4-57), perform the following procedures: 1. Prepare your system for disassembly. See Preparing Your System for Disassembly and Reassembly earlier in this chapter. 2.
I/O Shield To remove the I/O, perform the following procedures: 1. Observe the safety and ESD precautions listed under General Information and Static Precautions at the beginning of this chapter. 2. Open the front bezel of your system. 3. Shutdown the operating system (OS). 4. Press the power on/off switch on the front panel of the server (see Front View in Chapter 1). 5. Power off the peripheral devices. 6. Unplug the system power cord(s) from the AC wall outlet(s).
10. Snap the replacement I/O shield into place in the rear panel. 11. Install the system board following procedures previously described in this chapter. 12. Install the left-hand side access panel. LED/Switch Assembly Your server system contains a front panel that houses the LED/switch assembly. You must open the front bezel to access the front panel. To remove the front panel LED/switch assembly, perform the following procedures: 1. Prepare your system for disassembly.
5. Tag and disconnect the LED/Switch Assembly cable (Figure 4-59, B) from its mating connector on the system board. See Figure 4-59, C. Carefully remove the LED/Switch assembly from the system. Intrusion Switch Assembly Your server system includes two chassis intrusion switches that are located on the front and rear of the system chassis. The switches monitor the front door being opened and the left-hand side access panel being removed.
5 Problem Solving ! Problem Solving ! Static Precautions ! Resetting the Server ! Forced Shutdown ! Troubleshooting Checklists ! Diagnostic Procedures ! Specific Problems and Corrective Actions ! Problems with the Network ! Plug and Play Installation Tips ! Error Messages ! How to Identify BIOS and BMC Revision Levels ! Lamps
Problem Solving This chapter helps you identify and solve problems that may occur during system installation or while using your system. The first section of this chapter tells you how to reset your system in the event of problems. The next few sections provide troubleshooting checklists and procedural steps that help you isolate specific system problems. The last section includes BIOS and system user information.
Resetting the Server There are two ways to reset the server. IMPORTANT: Resetting the server clears the DIMM memory and the data in process. To reset the server when it is not frozen, make sure that no processing is in progress. ! Hard reset Press the RESET switch at the front of the server. See Figure 5-1. Figure 5-1. Pressing the Reset Button ! Soft reset If the server halts before starting the OS, press and hold Ctrl and Alt and press Delete. This restarts the server.
Forced Shutdown Use this function when an OS command does not shut down the server, the POWER switch does not turn off the server, or resetting does not work. Press and hold the POWER switch on the server for at least four seconds. The power is forcibly turned off. To turn on the power back again, wait approximately 10 seconds after turning off the power (forced shutdown). Press here for at least 4 seconds. Figure 5-2.
Troubleshooting Checklists The following subsections provide troubleshooting checklists for problems that occur at initial system startup, when you run new application software, and after the system hardware and software have been running correctly. Initial System Startup Incorrect installation or configuration usually causes problems that occur at initial system startup. Hardware failure is a less frequent cause.
If the above items are all correct, but the problem reoccurs, refer to Additional Troubleshooting Procedures in this chapter. Running New Application Software Problems that occur when you run new application software are usually related to the software. Faulty equipment is much less likely, especially if other software runs correctly.
After System Has Been Running Correctly Problems that occur after the system hardware and software have been running correctly often indicate equipment failure. However, many situations that are easy to correct can also cause such problems. If you have problems after the system has been running correctly, check the following: ! If you are running the software from a diskette or CD-ROM, try a new copy of the software. ! If you are running the software from a hard disk drive, try running it from a floppy.
Diagnostic Procedures This section provides a more detailed approach to diagnosing and identifying problems and then locating their sources. Error Checking Each time you turn on the system, POST (Power-On-Self-Test) runs automatically and checks the system board, processors, memory board, keyboard, and mouse. If POST finds an error, it displays an error message. Refer to the Error Message section in this chapter for an explanation of each error message.
Monitoring POST Each time you turn on the system, the Power-On Self-Test (POST) runs automatically and checks the system board, processors, memory board, keyboard, and mouse. During the memory test, POST displays the amount of memory that it is able to access and test. Depending on the amount of memory, it may take several minutes to complete the memory test. When the memory test completes, the following is displayed: Press to enter SETUP Press to enter BIOS SETUP.
Verifying Proper Operation of Key System Indicators As POST determines the system configuration, it tests for the presence of each mass storage device installed in the system. As each device is checked, its activity indicator should turn on briefly. Check for the following: ! Does the diskette drive activity indicator turn on briefly? If not, refer to “Diskette Drive Activity Indicator Does Not Light” in this chapter.
Specific Problems and Corrective Actions This section provides possible solutions for the following specific problems: ! Power LED does not light ! No beep or incorrect beep pattern ! No characters appear on screen ! Characters on the screen appear distorted or incorrect ! System cooling fan does not rotate ! Diskette drive activity LED does not light ! Hard disk drive activity LED does not light ! CD-ROM drive activity LED does not light ! Problems with application software ! The startup
No Characters Appear on Screen Check the following: ! Is the keyboard working? Check to see if the Num Lock light is functioning.
Diskette Drive Activity LED Does Not Light Check the following: ! Is the diskette drive properly configured? ! Is the CDROM/Floppy Disk Drive combo properly installed in the flex bay? Use BIOS Setup to make sure that the diskette drive controller is set to Enabled. For information about running BIOS Setup, refer to the Configuring Your System chapter. If the problem persists, there may be a problem with the diskette drive, system board, or drive signal cable.
Bootable CD-ROM Is Not Detected Check the following: ! Is the BIOS set to allow the CD-ROM to be the first bootable device? Check your BIOS Setup (F2) configuration. Problems with the Network Diagnostics pass, but the connection fails: ! Make sure the network cable is securely attached. The controller stopped working when an add-in adapter was installed: ! Make sure the cable is connected to the port from the onboard network controller. ! Make sure the other adapter supports shared interrupts.
Error Messages This section describes the POST error codes and messages. POST Error Codes and Messages Whenever a recoverable error occurs during POST, BIOS displays a message on the video display screen and causes the speaker to beep as the message appears. BIOS also issues a beep code (one long tone followed by two short tones) during POST if the video configuration fails or if an external ROM module does not have the correct checksum.
Table 5-1. POST Error Codes and Messages (continued) On-screen error message Action 10E Install the CPU (processor) correctly. External Cache Failure Contact your service representative to replace the CPU. 110 Floppy Controller Error Contact your service representative to replace the floppy disk drive or system board. This server does not support floppy disk drive B.
Table 5-1. POST Error Codes and Messages (continued) On-screen error message Action 8110 Processor 1 Internal error (IERR) Securely install the processor. 8111 Processor 2 Internal error (IERR) 8120 Processor 1 Thermal Trip error 8121 Processor 2 Thermal Trip error 8130 Processor 1 disabled Securely install the processor. 8131 Processor 2 disabled 8140 Processor 1 failed FRB level 3 timer Contact your service representative to replace the processor or system board.
Table 5-1. POST Error Codes and Messages (continued) On-screen error message Action 8192 L2 Cache size mismatch Install processors under the same specification. 8193 CPUID, Processor Stepping are different 8194 CPUID, Processor Family are different 8195 Front Side Bus Speed mismatch. System Halted Securely install the processor. 8196 Processor Model are different Install processors under the same specification.
Table 5-1. POST Error Codes and Messages (continued) On-screen error message Action 84FF System Event Log Full Clear the event log by using the BIOS SETUP utility. If the error is not eliminated, contact your service representative to replace the system board. The error message is displayed periodically if ESMPRO is not installed. The event log must be cleared periodically. 8500 Bad or missing memory in Slot 2A Check to see that the all DIMMs are firmly seated in the slot.
POST Error Code Hardware References Figure 5-3 shows the location of specific components referenced in the POST Error Codes and Messages table. ! Fan modules Fan 5 (Option) Fan 1 Fan 3 (Option) ! Processor/Memory Slot 1A (DIMM 1A) Processor 1 Slot 1B (DIMM 1B) Slot 2A (DIMM 2A) Slot 2B (DIMM 2B) Processor 2 NOTE: Failed CPU or memory boards can be also identified with the SETUP utility. Note: DIMMs are always added in pairs in the ascending order of DIMM socket numbers.
Beep Codes If an error occurs during the POST, the server beeps, indicating the type of error. Each number indicates the number of short beeps, and a hyphen indicates a pause. For example, the beep interval 1-5-2-2 indicates 1 beep, pause, 2 beeps, pause, 2 beeps, pause, and 3 beeps notifying that no processor is detected on the system board. Table 5-2.
How to Identify BIOS and BMC Revision Levels To identify your system's current BIOS and BMC revision levels, perform the following procedure: 1. Power-on or reboot the system. “Press to enter SETUP” displays. 2. Press F2. The BIOS Setup Utility starts and the Main Menu is displayed. The menu bar at the top of the Main Menu lists the following selections: Menu Use Main Use this menu for basic system configuration. Advanced Use this menu for setting the Advanced Features available on your system.
Lamps The following describes lamps on the server and their indications. See Chapter 2 for each location. LAN ACCESS Lamp ( 1 ) The LAN ACCESS lamp is lit green when the server is connected to LAN. The lamp blinks while the server is accessed through the LAN (for packet transmission). The value next to the icon indicates the number of the network port on the rear panel. STATUS Lamp ( ) The STATUS lamp stays lit in green when the server is in successful operation.
STATUS lamp indication On (green) Flashing (green) Off Description Procedure The server is operating normally. – Check the AC POWER lamp indication on the rear panel of the server. Identify the device in degraded state by using the BIOS setup utility "SETUP," and replace it as soon as possible. – Wait for a while. The STATUS lamp turns green when POST is completed. Turn the power off and then turn it on.
POWER/SLEEP Lamp ( ) The green POWER/SLEEP lamp lights to indicate normal operation while the server is powered. When the server is off-powered, the POWER/SLEEP lamp stays unlit. The POWER/SLEEP lamp indicates that the server is running in the power-saving mode (sleep mode). If the OS supports the power-saving mode such as Windows 2000, pressing the SLEEP switch blinks the POWER/SLEEP lamp in green and places the server in the power-saving mode.
Hard Disk Drive Lamp The disk lamp on the 3.5-inch hard disk drive bay has different meanings depending on the display status. See Figure 5-4. Lamp Figure 5-4. Hard Disk Drive Lamp Location ! Lighting green Indicates that the power is supplied to the hard disk. ! Blinking green Indicates that the hard disk is accessed. ! Lighting amber Indicates that the installed hard disk is defected in the disk array configuration.
Power Supply Lamps The power supply on the rear of the server has three lamps. See Figure 5-5. DC power lamp Power status lamp AC power lamp Figure 5-5. Power Supply Lamp Locations NOTE: The server equipped with an optional power unit can continue the operation with the normal power unit if the other power unit is defected (redundant function). The defected power unit can be replaced with a new one in the hot-swap mode without power interruption.
LAN Connector Lamps Each of the two LAN connectors on the rear panel has two lamps as follows. LINK/ACT lamp LAN2 1000/100/10 lamp LINK/ACT lamp LAN1 100/10 lamp ! LINK/ACT lamp The link/ACT lamp indicates the state of each network port normally equipped with the server. If the power is supplied to the server and the hub and they are correctly connected with each other, the lamp is lit green (LINK state). If information is transmitted through a network port, the lamp blinks green (ACT state).
6 Illustrated Parts Breakdown ! Exploded View ! Field Replaceable Units
This chapter provides an exploded view and parts lists for the major assemblies of your server.
Field Replaceable Units Reference Number Description Part Number 1 5.25-inch Peripheral Devices. Refer to subsection “Tape Drives” in this chapter. 2 CDROM Drive Mitsumi FX-4840W 856-850222-001A 3 Sub Bezel (Front Panel) 6896470000 4 3.5-Inch FDD, Mist White D353M3D 6786020200 5 Hard Disk Drive Carrier 245-01509-000 6 Hard Disk Drives: Refer to subsection “Hard Disk Drives” in this chapter.
Reference Number Description Part Number 22 Master Key 23 SCSI Backplane 24 DLT Bracket Kit 25 104-Key Keyboard 26 Intrusion Switch Assembly (included in 6896590000) 27 LED/Switch Assembly (included in 6896590000) 28 Redundant Fan Assembly 856-060342-502A 6884800000 29 Front Bezel (Door) 6896480000 6-4 Illustrated Parts Breakdown 856-122575-001 6901600000
Pentium Processors Replaceable Parts Description Part Number Intel™ Xeon™ 2.0GHz/533/512 Processor 6884920000 Intel™ Xeon™ 2.4GHz/533/512 Processor 6884940000 Intel™ Xeon™ 2.66GHz/533/512 Processor 6889470000 Intel™ Xeon™ 2.
RAID Controllers and Cache Replaceable Parts Description Part Number RAID LSI 518, 2-CH 320-2 1L19 6893990000 RAID LSI 520, 1-CH 320-1 1L19 6894000000 Cache, 128 MB, M374S1723DTS-C7A 6865270000 Battery Backup, FOR LSI RAID Card 320-2 6891630000 RAID LED Cable 320-01688-000 Battery Backup, FOR LSI RAID Card 320-1 6891640000 SCSI Controllers Replaceable Parts Description Part Number ADAPTEC AHA29160 64-BIT NE LAT 6829240100 ADAPTEC AHA2944UW For Servers 1301630000 Network Controllers Repla
Cable List Description Part Number 120Lg Cable Kit (not a FRU, Only for order) 6896590000 LED/SW Cable (included in 6896590000) 6896490000 HDD Activity Cable (included in 6896590000) 6896510000 Port COM Cable (included in 6896590000) 6896420000 IDE CDROM Cable (included in 6896590000) 6896430000 FDD Cable (included in 6896590000) 6896450000 U320 SCSI Cable 2Conn 68P 0.
A Specifications ! System Specifications
System Specifications Item CPU Type Intel Xeon processor (1.8GHz/512KB) Number of processors 1 Maximum 2 Chipset Memory NEC Express5800/120Lg Intel Xeon processor (2.66GHz/512KB) E7501 Standard 256 MB (128 MB× 2) 512 MB (256 MB× 2) Maximum 4GB (The standard DIMM must be replaced.) Expansion unit 2 DIMMs (256/512/1024MB) Expansion times 2 times (The standard DIMM must be replaced.
B Installing and Configuring Windows® 2000 ! Overview ! Device Drivers ! Installation Assumption ! Installation Preparation ! Installing Microsoft Windows® 2000 Operating System ! Installing LAN Adapters ! Driver Installation for the ATI RAGE XL Display Adapter
Overview This appendix contains supplemental instructions needed to install and configure hardware and software used with the Microsoft Windows® 2000 Operating System. This information is intended to supplement the more detailed procedural documents available from Microsoft. This information is not intended to be the central source of installation and configuration information for your system.
Installation Assumption The installation and configuration instructions in this chapter assume the following: ! You have properly completed the hardware installation. ! You have run the BIOS Setup Utility to check system configuration. ! You will be installing Windows® 2000 Operating System from the CD-ROM media. Note: If you have an optional disk array controller preinstalled on your system, it was preconfigured at the factory.
Installation Preparation Before starting the installation procedure, you need to obtain certain information for use during the installation. Table B-2 lists the information you need in advance for the installation. It is recommended that you obtain the information from your server administrator and record it in Table B-2 before starting. After completing the installation, you might want to use the Windows 2000 Control Panel to configure additional devices or Windows 2000 services and facilities. Table B-2.
Installing Microsoft Windows® 2000 Operating System Use the following procedure to set up and perform a clean Windows 2000 Operating System installation on your server. Before performing the installation, read the “Installation Notes” in the following section.
3. When the following message is displayed, select Other, then press Enter. “Setup could not determine the type of computer you have, or you have chosen to manually specify the computer type. Select the computer type from the following list or select “Other” if you have the device support disk provided by the computer manufacturer.” 4. Insert the “Windows 2000 OEM-Disk” into the floppy diskette drive, and press Enter. Select the computer type which is displayed. 5.
Installing LAN Adapters The following section includes special driver installation instructions for the Intel PRO/100+ LAN adapter used in your system. Driver Installation for the Intel PRO/100+ LAN Adapter The PRO/100+ driver is initially installed during the installation of Windows 2000 and upgraded when you run the “Windows 2000 Update Module, see “Installing Microsoft Windows® 2000 Operating System” found earlier in this appendix.
5. Select the “Link Configuration” tab and set the “Auto Negotiation” value to DISABLE. Also set the “Forced Speed and Duplex” value according to the value specified for your HUB. Note: When selecting the "1000/Full" setting, set “Auto Negotiation” to ENABLE and select only the "1000/Full" setting at the “Negotiable Speeds and Duplexes” item. Also, add/delete any other protocols and services, as necessary.
C IRQ and I/O Port Addresses ! Interrupt Requests ! PIRQ and PCI Device
Interrupt Requests The factory-set interrupt requests (IRQs) are listed below.
I/O Port Address The factory-set I/O port addresses for the server are assigned as follows: Address Chip in Use 00 - 1F 8-bit DMA control register 20 - 21 Master 8259 programming interface 2E - 2F Configuration 40 - 43 8254 programming interface 60 Keyboard & mouse 61 NMI status register 64 Keyboard & mouse 70 - 71 NMI enable register/real-time clock 80 - 8F 16-bit DMA control register A0 - A1 Slave 8259 programming interface C0 - DF DMA controller page register E0 - E9 Base address
Address Chip in Use C00 PCI IRQ mapping index register C01 PCI IRQ mapping data register C14 PCI error status register C49 Address & status control C4A Rise time counter control C52 General register (GPMs) C6C ISA wait register C6F Other control registers CA2 - CA3 IPMI (MPI KCS interface) CA4 - CA5 IPMI (SMI interface) CA6 - CA7 IPMI (SCI/SW1 interface) CD6 Power management index register CD7 Power management data register CF8, CFC PCI configuration space CF9 Reset control F
D Internal Cabling Diagrams ! Standard Configuration ! Disk Array Configuration of Built-in Hard Disks ! Installing a SCSI File Device
Standard Configuration The figure below shows an example of the connections in the standard configuration. Option 5.25-inch device bay System board CD-ROM Option Floppy disk drive Floppy disk PCI #1 PCI #2 PCI #3 PCI #4 IDE PCI #5 PCI #6 ID5 ID4 IDE ID3 SCSI ID2 ID1 ID0 SCSI cable IDE cable D-2 Internal Cabling Diagrams Floppy disk drive cable 3.5-inch hard disk drive bay Hard disks are optional.
Disk Array Configuration of Built-in Hard Disks For the disk array configuration of hard disks installed in the built-in 3.5-inch device bays, the disk array controller board of an option is installed in the server and the SCSI cable connected to the Ultra320 connector is disconnected from the connector and then connected to the disk array controller board instead. The server can be equipped with up to four disk array controller boards. Some disk array controllers contain more than one channel.
Installing a SCSI File Device With the standard configuration, you need an optional SCSI controller and internal SCSI cable to install a file device. Terminator SCSI ID1 5.25-inch device bay System board CD-ROM SCSI cable (optional) SCSI ID0 Floppy disk drive SCSI controller board Floppy disk PCI #1 PCI #2 PCI #3 PCI #4 IDE PCI #5 PCI #6 ID5 ID4 IDE ID3 SCSI ID2 ID1 ID0 SCSI cable Floppy disk drive cable IDE cable Set SCSI IDs as shown in the above figure.
The following figure shows an example of onboard SCSI connection for SCSI file devices. Terminator SCSI ID1 System board CD-ROM SCSI cable (optional) 5.25-inch device bay SCSI ID0 Floppy disk drive Disk array controller board Floppy disk PCI #1 PCI #2 PCI #3 PCI #4 IDE PCI #5 PCI #6 ID5 ID4 IDE ID3 SCSI Disk array ID2 DAC LED ID1 ID0 SCSI cable IDE cable DAC LED cable Floppy disk drive cable In the figure above, the standard hard disk drive bay is connected with an optional RAID controller.
Glossary A AC (Alternating Current) The type of current available in wall outlets. All computers must convert alternating current to direct current to operate. See also DC. ACPI (Advanced Configuration and Power Interface) Provides the programming standard for power management features. address A label, name, or number that identifies a location in computer memory. AGP Accelerated Graphics Port.
bit Derived from BInary digiT, a bit is the smallest unit of information a computer handles. See also byte. BMC (Baseboard Management Controller) Contains all of the server management functions. One major function of the BMC is to monitor system management events and log their occurrence in the System Event Log (SEL). boot The process of loading the operating system into memory. bps (bits per second) The number of bits transferred in one second during serial communication, such as modem transmission.
CPU (Central Processing Unit) See microprocessor. CRT (Cathode-Ray Tube) The type of video display used in monitors for desktop computers. D DC (Direct Current) The type of current available in the rechargeable battery packs used in portable computers. See also AC. default The factory setting your computer uses unless you instruct it otherwise. For example, when powering up, the computer will boot from the default drive.
EMP The Emergency Management Port (EMP) provides an interface to the console manager. This interface allows remote server management via a modem or direct connection. EMS (Expanded Memory Specification) A method of accessing memory beyond the 640K limit of DOS by exchanging data in and out of main memory at high speeds. Some software requires EMS to operate. EPROM (Erasable Programmable Read-Only Memory) A type of memory device that is usually used to store system BIOS code.
H hard disk drive See disk drive. hardware The physical parts of your computer, including the keyboard, monitor, disk drives, cables, and circuit cards. hot swap A method used to insert or remove SCSI disk drives into or from an operating bus. This method is typically used in RAID subsystems. When used in non-RAID subsystems the operating system must typically be restarted. I IC (Integrated Circuit) An electronic device that contains miniaturized circuitry.
LED (Light-Emitting Diode) A small electronic device that glows when current flows through it. LPT1 or LPT2 The name you can assign a parallel port to specify its address. See also parallel port. LVD Super-fast Ultra 2 SCSI Low Voltage Differential (LVD) Parallel SCSI Interface. A new SCSI interface that provides greater I/O bandwidth, device connectivity, data reliability, and longer cable lengths for Ultra2 SCSI hard disk drives.
P parallel port The connector on the back of your computer that allows the transfer of data between the computer and a parallel device, such as a parallel printer. partition The process of dividing the storage space on a hard disk into separate areas so that the operating system treats them as separate disk drives. password A security feature that prevents an unauthorized user from operating your computer. See also EEPROM. PCI Peripheral Component Interconnect.
ROM (Read-Only Memory) A type of memory device that usually is used to store system BIOS code. This code cannot be altered and is not lost when the computer is powered off. See also BIOS, EPROM, and flash EPROM. RS-232C port An industry standard serial port. See also serial port. S SAF-TE (SCSI Accessed Fault Tolerant Enclosure) A specification for monitoring the state of the drives and enclosure environment (fan, power supply, temperature, etc.) using the SCSI bus to indicate faults.
SVGA (Super VGA) A type of video display system that provides very high-resolution text and graphics on analog color monitors. system board The main circuit board in your computer. It contains most of the connectors and ports. T tape drive A type of storage device using magnetic tape. TTL (Transistor-Transistor Logic) A type of integrated circuit used in computers. See also CMOS. U ultra 160/m SCSI Ultra 160/m is a parallel SCSI interface based on Ultra3 SCSI technology.
Equipment Log Use this equipment log form to record pertinent information about your system. You will need some of this information to run the System Setup Utility. Be sure to update the equipment log when you add options. Record the model and serial numbers of the system components, dates of component removal or replacement, and the name of the vendor from whom the component was purchased.
Component Server System Board Processor 1 Processor 2 DIMM Slot 1A DIMM Slot 1B DIMM Slot 2A DIMM Slot 2B Modem Diskette Drive Tape Drive CD-ROM Drive Hard Disk Drive 1 Hard Disk Drive 2 Hard Disk Drive 3 Hard Disk Drive 4 Hard Disk Drive 5 Hard Disk Drive 6 Network Controller 1 Network Controller 2 RAID Controller SCSI Controller Monitor Keyboard Mouse Power Supply (standard) Power Supply (optional) 2 Equipment Log Manufacturer Name & Model Serial Number (if available) Date Installed
Index A H Access lamp, 5-25 Advance menu configuring in setup, 3-7 Hard disk, A-2 Humidity, A-2 I B Battery installing, 4-11 BIOS using the setup utility, 3-3 C CD-ROM, A-2 Configuring system board jumpers, 3-22 Configuring your system, 3-2 CPU, A-2 D Diagnostic procedures, 5-8 Dimensions, A-2 DISK ACCESS lamp, 1-4, 5-25 Drivers Windows 2000, B-2 I/O port address, C-3 Installation assumption Windows 2000, B-3 Installing Windows 2000, B-5 Integrated peripheral configuration menu, configuring in Setup,
Power consumption, A-2 POWER lamp, 1-4, 5-25 Power on/off switch does not turn off AC power, 4-3 Power supply, A-2 POWER switch, 5-4 Problems application software, 5-13 beep code, 5-11 bootable CD-ROM not detected, 5-14 CD-ROM drive activity light, 5-13 characters distorted, 5-12 diskette drive activity LED, 5-13 network, 5-14 no characters on screen, 5-12 PCI installation tips, 5-14 power LED, 5-11 system cooling fans, 5-12 R RAID controller configuration, 3-21 Real-time clock running SSU to configure set
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