user manual
Table Of Contents
- Contents
 - Introduction
 - Getting Started
 - Checking Messages
 - Changing Your Greetings
 - Returning Calls
 - Recording Conversations and Monitoring Messages
 - Sending Messages
- To send a message directly to another person’s mailbox
 - To leave a message when you call an extension
 - To add to a message before sending
 - To listen to a message before sending
 - To rerecord a message before sending
 - To send an urgent message
 - To send a private message
 - To request a delivery receipt for a message
 - To send a message with future delivery
 - To redirect (forward) a message to another subscriber
 - To cancel a message after sending
 - To send a message to additional subscribers
 - To send a message to a group
 - To find out who has not yet received a group message
 - To send a message to a guest subscriber
 - To send a message to a subscriber at another location
 
 - Changing Message Group Settings
 - Changing Mailbox Setup Options
- To change your security code
 - To change your recorded name
 - To change the spelling of your name
 - To change your playback options
 - To turn call transfer on or off
 - To change the call transfer number
 - To change call screening options
 - To turn call screening on or off
 - To turn call holding on or off
 - To change message delivery
 - To let callers find your extension in the directory
 
 - Sending and Receiving Faxes
 - Checking E-mail by Phone
 - Menus and Reference
 - Index
 

Changing Your Greetings 42NEAXMail IM-16 LX User Guide
To use the default greetings
If you do not record custom greetings, the system plays 
greetings that include your recorded name or your exten-
sion. 
For example:
• For a standard greeting: “Pat Green is not available right now.”
• For a busy greeting: “Extension       is busy.”
• For an alternate greeting: “Pat Green is out today.”
During enrollment, you are asked if you want to record 
your own standard greeting. If you choose not to record 
your own greeting, when your phone is unanswered the 
system plays the default standard greeting that comes with 
the system. You do not have to take any additional action.
To use the default alternate greeting, you must turn it on 
in order to make it active. When an alternate greeting is 
active, the system plays it instead of any of your other 
greetings. See “To switch between your standard 
and alternate greetings” on page 38.
For callers to hear the default busy greeting, you must 
turn it on. See “To turn your busy greeting on or off” on 
page 41.
To return to using a default standard, alternate, or busy 
greeting after you have recorded a custom recording, you 
must delete the custom recording. Ask your system man-
ager for assistance, or delete the greeting by using Mailbox 
Manager.
1 2 3
See a
l
so
To set up or change your 
standard greeting ....................... 35
To change your alternate 
greeting ...................................... 36
To switch between your standard 
and alternate greetings............... 38
To change the greeting when your 
phone is busy.............................. 39










