user manual

EliteMail VMS/EliteMail Limited Issue 3

Reference 2 - 17

CM (Confirm and Message Screen)

This combination is most commonly used for call screening. The

system asks callers to record their name, then lets the subscriber

accept or refuse the call after hearing the caller name. If the call is

refused, the system plays the applicable greeting to the caller and

takes an action (typically takes message).

Some callers may be offended if you do not take their calls after they

identify themselves. Even if you are away from the telephone, callers are

still screened and then directed to voice mail. To the caller, it may seem

like you are available, but refused to take the call. You can reduce this

problem by having subscribers turn call screening off (or turn call transfer

off) when they are away from their telephones for extended periods.

Set Up Call Screening for a Subscriber

To set up call screening for a subscriber so that the subscriber can turn

call screening on or off by telephone, place one of these call screening

combinations of call transfer options in the Screening Options field on the

subscriber Personal Directory page. Place other call transfer option codes

in the subscriber Transfer Options field.

If the subscriber turns call screening on by telephone, the system uses the

call transfer options listed in the Screening Options field. The

Screening? field is also Yes. If the subscriber turns call screening off by

telephone, the system uses the call transfer options listed in the Transfer

Options field, and the Screening? field is No. A System Manager may

also turn a subscriber Screening Options on or off by entering Yes or No in

the Screening? field.

You may use the call screening combinations of call transfer options in

any

call transfer options field, including both the Transfer Options and

Screening Options fields on a subscriber Personal Directory page. You

may use other call transfer option codes instead of IC or MC in the

Screening Options field, to allow a subscriber to switch between two

different sets of call transfer options.