user manual

EliteMail VMS/EliteMail Limited Issue 3
Reference 2 - 13
Call Transfer
Call transfer is active only if the Transfer? field or the Day? or Nite? field
in a screen Transfer section is Yes. The call transfer type is entered in an
unlabeled field directly below these fields and includes:
Await Answer (Await-Ans)
The voice mail system puts the caller on hold and dials the extension
or telephone number. If the line answers before a certain number of
rings (specified in the
Rings
field), the voice mail system transfers
the call. If the line is busy or does not answer before the specified
number of rings, the voice mail system plays the applicable greeting
and then takes an action (usually takes message).
Release
The voice mail system puts the caller on hold, dials the extension or
telephone number, and releases the call to the Electra Elite. The
caller hears whatever is provided by the Electra Elite. The voice mail
system does not check the progress of the call or the status of the
called extension.
If the line is busy or does not answer, the caller cannot leave a
message unless the extension is set for CALL FWD BUSY/NO
ANSWER or Call FWD ALL to the voice mail pilot number.
Wait for Ringback (Wait Ring)
This modified form of Await Answer is used to have the voice mail
system check only if the line is busy. The voice mail system puts the
caller on hold and dials the extension or telephone number. If the line
is busy, the voice mail system plays the applicable greeting and then
takes an action.
If the line answers before the number of rings specified in the
Rings
field, the voice mail system transfers the call. If the line does not
answer before the specified number of rings, the voice mail system
releases the call to the Electra Elite. The caller hears hold music (if
available from the telephone system) while the voice mail system
counts rings, then hears ringing from the telephone system after the
voice mail system releases the call.