user manual

EliteMail VMS/EliteMail Limited Issue 3

Reference 2 - 11

ECTION

ALL

RANSFER

The voice mail system

transfers

calls to the Electra Elite. A variety of call

transfer options allow you to customize how a call is transferred and what

a caller hears. These settings can be customized for individual subscribers

or for the needs of the Electra Elite.

This topic describes:

The Transfer Greeting Action structure

The call transfer types

How to set up call transfer fields

The call transfer options

The Transfer Greeting Action Structure

In most cases, the voice mail system handles calls by following the

programmed sequence Transfer Greeting Action that is set up for a

subscriber or box and shown on:

The Personal Directory page for each subscriber

Transaction boxes and voice detect boxes

On Application screen Page 5 you can also set the default Transfer

Greeting Action structure for new subscribers added to the system.

When call transfer is turned on for a subscriber or box, the voice mail

system tries to transfer a call to the telephone number listed. If

unsuccessful, the system plays the applicable greeting (if any), then

follows the instructions set in the

Action

area.

Call transfer

always involves the voice mail system passing a call to the

Electra Elite, but

call routing

involves the voice mail system passing a call

from one System ID to another. Transferring a call to a telephone number

or extension is always handled in the Transfer section of the screen, and

routing a call to another voice mail system Extension # ID or System ID is

handled in the

Action

and

One key dialing

sections.