user manual

2 - 8 Call Hold, Transfer, and Screen
Issue 3 EliteMail VMS/EliteMail Limited
Control the Number of Calls on Hold
Specify how many calls can wait on hold on Line 14 of Figure 2-7 Call
Holding Fields on Switch Setup Screen Page 2. Each held call ties up one
voice mail system port.
Maximum lines holding total
This specifies the maximum calls allowed to hold in the system at one
time. Each held call occupies one voice mail system port. Set the
maximum to a value less than your total number of answering ports
to avoid tying up the whole system with calls on hold.
Maximum lines holding for extension
This specifies the maximum calls allowed to hold for a particular
extension. This value should be smaller than the Maximum lines
holding total field. In an 8-port system, you might want to limit the
total maximum lines holding in the system to 5, and the maximum
lines holding for any particular extension to 3.
The voice mail system checks the number of lines holding by
counting all calls that ring the same telephone extension. This may
include calls from multiple message boxes or transaction boxes, if
the boxes transfer calls to the same telephone extension. A sales
department representative might have a transaction box that is set up
to transfer calls to a specific desk when outside callers dial the Sales
Department. Callers that dial the extension number directly are also
transferred to the desk extension. The voice mail system counts the
total number of calls attempting to transfer to the extension and
allows the number of calls specified in this field to be put on hold.
Figure 2-7 Call Holding Fields on Switch Setup Screen Page 2