user manual

EliteMail VMS/EliteMail Limited Issue 3
Reference 2 - 5
Subscribers Cannot Switch Holding Types by Telephone
The K access code lets a subscriber turn call holding on or off by
telephone, but does not allow switching between Yes and Vox.
If a subscriber is allowed to change call holding by telephone, and the
Holding? field is Yes, the over-the-telephone conversation toggles the
field between Yes and No. If the subscriber Holding? field is Vox, the
over-the-telephone conversation toggles the field between Vox and No.
The Call Holding Conversation
If call holding is enabled and the system encounters a busy signal while
transferring a call, it plays one of the following:
For a subscriber: “<Name> is on the telephone now.”
For a transaction box, the Operator Box or a voice detect box:
“I’m sorry, all lines are busy.”
Next it says:
“Calls are answered in the order received. You are <first, second, third.> in
line.”
If the Holding? field is Yes, the caller then hears:
“If you’d like to hold, press 1. To leave a message, press 2; or, to try
another extension, press the pound key...”
Or, if the Holding? field is Vox, the caller then hears:
“If you’d like to hold, please say Yes. To leave a message, remain silent...”
If the caller indicates hold, the system places the caller in a holding queue.
If the caller indicates leave a message, the system plays the greeting for
the box and then takes the action specified for that box (typically,
Take-msg).
While most systems set the action to Take-msg, you can choose a
different action (for example, transfer to operator, or GotoID
to route the
caller to a different box). If you choose a different action, use a local
connection to record the call holding prompts again so callers know what
to expect.