user manual

EliteMail VMS/EliteMail Limited Issue 3

Reference 2 - 3

The values allowed in the Holding? field are:

Yes

Outside callers must press 1 to hold for a busy extension. If an

outside caller presses 2, the system plays the box greeting then

takes the specified action (typically, takes a message). Outside

callers may also press # to try another extension. Outside caller must

have a touchtone telephone.

Vox

Outside callers must speak to hold for a busy extension and do not

need a touchtone telephone. If an outside caller remains silent, the

system plays the box greeting then takes the specified action

(typically, takes a message). Outside callers using voice detect call

holding may not press

to try another extension, but you can route

them to other voice detect boxes to offer other extensions. For

details, refer to Chapter 25 Voice Detect. Voice detect call holding

must be set up by the System Manager at the console.

Turns call holding off. For subscriber mailboxes, remove the

K from

the subscriber

Access

field if you also want to keep a subscriber

from turning call holding on or off by telephone.

If you choose an action other than

Take-msg

, record the call holding

prompts again so callers know what to expect.

Figure 2-4 Sample Voice Detect Box With Holding Turned On