user manual

Reference 2 - 1

Call Hold, Transfer, and Screen

ECTION

ALL

OLD

The voice mail system call holding feature allows you to queue up several

callers holding for a busy extension. The system tells callers on hold how

many calls are waiting before their call and allows each caller to hold, leave a

message, or try another extension. The system may also be set up to play

music and special messages to callers on hold. All these features are

independent of any call holding features provided by the Electra Elite.

You can enable the call holding feature for individual subscribers, transaction

boxes, the Operator Box, or voice detect boxes. You can also control whether

a subscriber can turn call holding on or off by telephone and limit the total

number of calls holding anytime or for any extension.

You can set up the system so that outside callers using a touchtone telephone

can press 1 to hold for an extension.

You can allow callers without a touchtone telephone to say Yes to hold: The

system listens for spoken sound, using the system voice detect feature.

Both types only work with call transfer turned on and Await Answer or Wait for

Ringback call transfer. Call holding does

not

work with Release call transfer.

Each caller placed on hold, ties up one port of the voice mail system. You

should plan for enough ports on the system to handle call holding. You can also

limit the total number of callers placed on hold.

Set Up Call Holding

You can allow callers to hold for a particular subscriber, or you can allow

callers routed through a transaction box to hold until the transaction box

extension is free. Outside callers can also hold for the Operator Box or a voice

detect box extension. To turn on call holding, use the

Holding?

field. The four

figures below show where the

Holding?

field is located on these screens.

You can also set call holding for new subscribers added to the system with the

Holding?

field on Application screen Page 5 shown in Figure 2-6 Allow New

Subscribers to Change Call Holding by Telephone.