user manual

EliteMail VMS/EliteMail Limited Issue 3
Glossary 5
Held Message
A message heard but not archived by a subscriber nor deleted by the
system. (Same as an old message.)
Interview Box
A special transaction box that can ask a caller up to 20 questions and
record each response. The owner receives the responses in a single
message.
Intro
This voice field can contain a short recording (
e.g. , “I’ll transfer you
now.”
) that the system plays before attempting a call transfer.
Live Record
Allows a subscriber to record a telephone conversation and leave it as
a message in a voice mailbox.
Live Monitoring
Allows a subscriber to hear a message being left by an outside caller
through the speaker of the telephone. The subscriber can pick up the
handset or press Speaker anytime to connect to the call.
Optional upgrade on EliteMail Limited.
Local Connect
A port status that provides a direct audio connection to the system
through the telephone line. Local connected status is required for
recording all prompts, interview questions and recorded names.
Local Off-hook
A port status that indicates someone has taken a port off-line (similar
to taking a telephone off hook) at the system console. Press to
take a port off-line.
Loopback
Subscribers can retrieve messages from the system when end-to-end
DTMF is not available on the telephone system.
Message Box
Stores messages from outside callers. The system announces
messages from outside callers by saying,
“...your message box has a
message...” .