user manual

EliteMail VMS/EliteMail Limited Issue 3
Console Maintenance 2 - 9
S
ECTION
5
S
OLVE
P
ROBLEMS
A
FTER
I
NSTALLATION
When the Remote Maintenance software is installed correctly, there
should be no visible affect during routine operation of the remote
computer.
However, if either the remote computer modem or Remote Maintenance
software was installed improperly, a variety of problems can occur when
you use the remote software.
If the remote computer freezes for about 15 seconds and all keystrokes
are ignored every minute or so, this may occur because:
The modem is installed incorrectly.
The remote software is not set up correctly.
Unsuccessful connection attempt
is displayed on the remote
computer when you try to connect to a host computer.
For details to correct problems resulting from improper installation, refer to
Appendix B Solving Problems.