user manual

EliteMail VMS/EliteMail Limited Issue 3
Glossary 3
Directory Assistance
A voice mail system feature that lets callers reach the person they are
calling, without speaking to the operator or receptionist. Callers with
letters on their telephone keypads can use automatic directory
assistance. The System Manager can set up numeric directory
assistance for outside callers with numbers only.
Directory Group
A special group used to create numeric directory assistance. Directory
groups list subscribers with a common characteristic, such as a
department, location, or schedule. When a caller requests numeric
directory assistance, the system plays the names of the directory
group members and their extension numbers.
Directory Menu
A special one-key dialing menu used to create numeric directory
assistance.
Dispatch Distribution
Applies to message groups. Only the first group member to listen to a
group message receives it. This is useful in any application where a
group of subscribers are equally responsible for a task. A dispatch
group might be used for assigning service jobs. The first service
person to hear a message takes the job. Dispatch distribution can be
set only by the System Manager at the console.
DTMF
Dual-Tone Multifrequency; the technical designation for true
touchtones.
Enrolled
Indicates that the user name, extension number, and other information
are in the system.
Extension
The actual telephone extension number of a telephone in the system.
If the actual extension number is different from the voice mail system
Extension Number ID, you must enter this number after the arrow in
the field Transfer?
Yes on the subscriber Personal Directory page
or Transaction Box page for calls to be transferred. If the extension
number is the same as the Extension # ID, you may enter X instead.