user manual

EliteMail VMS/EliteMail Limited Issue 3
Reference 25 - 11
Delete the messages for a voice detect box
1. Sign in to the system, and press - to view the Transaction
Directory.
2. Press repeatedly (or use the Jump command), to display
the voice detect box you want to delete.
3. Press .
4. Press until you highlight All Messages, and press .
5. Press to confirm.
S
ECTION
6
V
OICE
D
ETECT
O
PENING
G
REETING
To route callers to your voice detect application, you must set up your
opening greeting. To do this, sign in to the system. to view
Application screen Page 2. Figure 25-5 Sample Opening Greeting Routing
to a Voice Detect Box shows how to route callers through the
$VOICE
default voice detect box. In this example, voice detect is only used during
Day Mode.
Set up the opening greeting for voice detect
1. To move callers quickly through to the first voice detect box, your
opening greeting should include only an Intro and Action statement.
For example:
“Hello, this is (organization name). If you’re calling from a touchtone
telephone, you may enter the extension number anytime. If you don’t
know the number, press 411 for a directory.”
In the ACTION field of the $Greeting Box, enter the System ID of
the
first voice detect box in the application.
2. Make sure the greeting of the first voice detect box an outside caller
reaches clearly explains the caller options. For example:
“
Or to speak with an operator, please say Yes after the beep and
someone will be right with you...<beep>.“
The system automatically plays a beep at the end of the greeting to
help callers know exactly when to speak.