user manual

EliteMail VMS/EliteMail Limited Issue 3

Reference 25 - 5

ECTION

OICE

ETECT

PPLICATION

To set up a voice detect application

1. Plan the voice detect application

Decide how many voice detect boxes you need, and how callers are

routed to them. Each voice detect box offers two choices; the caller

can say Yes or remain silent. Decide whether or not you need

transaction boxes or interview boxes in the application. Make a

sketch to show how the boxes are related.

2. Add the boxes to the system

Set up call transfer, record names and greetings, and choose how

the system should handle callers who do not answer Yes. Avoid

putting the operator System ID in any voice detect box

Silence

field.

Instead, set the

Silence

field to route callers to another transaction

box which routes callers to the operator, or provides another action.

3. Set up the opening greeting

Route callers to the voice detect box by setting the

Action

field to go

to the box System ID.

4. After you set up the complete voice detect application, test it

Call the system and verify that the system handles the call correctly

both when you say Yes, and when you remain silent. Take each

possible path through the voice detect application to verify that the

prompts are clear, and that the system handles callers the way you

want it to.