user manual

25 - 4 Voice Detect
Issue 3 EliteMail VMS/EliteMail Limited
Action Day:/Nite:
In a voice detect application, the Action is taken only if the caller
presses a touchtone during the voice detect box greeting. If you
decide to set an Action for the voice detect box, the Actions you can
choose are:
G Go to system ID
H Hangup
O Transfer to operator
R Restart
S Say good-bye
T Take a message
Refer to Appendix B Action Codes for complete descriptions of these
codes.
The fields in the Action section operate the same as those in
Transaction Boxes. For details, refer to Chapter 24 Transaction
Boxes.
Voice Selection
• Voice
Use this field to set how the system routes a caller who says
Yes.
• Silence
Use this field to set how the system routes a caller who remains
silent.
You must put a valid System ID in the Voice and Silence fields
If you want the system to take an action after playing a voice detect
box greeting, add a transaction box set for the action. Put the
transaction box System ID in the
Silence
field. That way, the system
verifies that the caller is still on the line before the system takes an
action.
Avoid putting the operator System ID in the Silence field on a
voice detect box
It is best to route callers to another voice detect box that asks the
caller to say Yes when still on the line and wanting to speak to an
operator.