user manual

EliteMail VMS/EliteMail Limited Issue 3
Reference 22 - 9
Sample Boxes and Directories
Three sample transaction boxes and one sample voice detect box are
included in the default system. You can study these examples to see how
System IDs are used. These examples are not required features of the
system. You may delete them, record them again, or change their System
IDs as necessary.
Box ID 411: Sample Departments Box
Box ID 700: Sales Department Box
Box ID 800: Technical Support Department Box
Box ID $VOICE: Sample Voice Detect Box
As an example of numeric directory assistance, the system also includes 2
directory menus and 4 directory groups on the Groups Screen. The
System ID for the numeric directory assistance example (that begins with
a directory menu called Numeric Directory) is $411. Directory groups and
submenu (Accounts, Customer Service, Sales, Shipping, and Technical
Support) do not have System IDs. For details, refer to Chapter 3 Directory
Assistance.
S
ECTION
8
P
ERSONAL
ID
S AND
S
ECURITY
C
ODES
If you create Personal IDs from Extension # IDs, it is relatively easy for a
stranger or coworker to guess at a subscriber Personal ID. To increase the
system security, subscribers should add their own security code to the
system.
A security code can have up to 10 digits. Unlike a System ID, a security
code does not have to be unique. Two subscribers (with different Personal
IDs) can have the same security code. Also, because a security code is
not an ID code, a subscriber choice of security code is not limited by the
numbering plan you use for System IDs.
This greatly increases the total number of security codes subscribers may
have and decreases the possibility of an unauthorized caller guessing the
security code.
Subscribers enter a security code on the telephone keypad after they enter
their Personal ID. An unauthorized caller must know both a subscriber
Personal ID and security code to break into the system. Unlike Personal
IDs, security codes are never displayed.