user manual

EliteMail VMS/EliteMail Limited Issue 3
Reference 21 - 5
The specific call transfer sequences are:
• Initiate
The Initiate sequence is dialed by the voice mail system to put
an outside caller on hold and ring an internal extension. The
&X stands for go on hook then off hook, then dial the extension
number.
• Recall
The Recall sequence is dialed by the voice mail system to
return to the outside caller when the internal extension did not
answer.
• Busy Recall
Busy Recall is dialed by the voice mail system to return to a
caller on hold when the called extension is busy. It is usually
the same as the Recall sequence.
• Connect
Connect is dialed by the voice mail system to complete the
transfer of an outside caller to an internal extension. Typically,
it is Q for hang up.
S
ECTION
6
C
ONTROL
T
OUCHTONE
S
ENSITIVITY
When the voice mail system is playing and recording messages and
prompts, it must recognize real touchtones dialed by the caller while
screening out the false touchtones that may occur in human speech.
Because of no audible difference between the sound of dialed touchtones
and spoken ones, the system can only distinguish between them by
length. Dialed touchtones are usually longer than spoken ones, so the
voice mail system ignores tones less than a certain length.
The voice mail system has the following minimum lengths for touchtones:
Prompt
Used when the system plays a prompt and expects the caller to enter
touchtones.
Msg
Used when the system plays back a message recorded over the
telephone and knows that the caller might enter a touchtone.
Record
Used when the system records a message and does not expect the
caller to enter a touchtone.