user manual

20 - 10 Subscribers
Issue 3 EliteMail VMS/EliteMail Limited
Set up the personal secretary feature for a subscriber
Use the Action field to tell the system how to handle the caller if no
touchtones are entered during the subscriber greeting.
Use the After Msg field if you want the system to automatically route
outside callers to another System ID after they leave a message.
Program a one-key-dialing menu to allow callers to choose where
their call is routed.
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UBSCRIBERS
A System Manager can enroll all the subscribers by using the telephone or
the console to enter each subscriber ID and spelled name, record a name,
and set any special options or can add a range of subscriber mailboxes,
and let subscribers enroll themselves by telephone when they first call the
system. Both methods are detailed below.
Each method has advantages – some sites may use both enrollment
methods. Enrolling at the console gives the System Manager full control.
The subscriber last and first name can be fully spelled out on-screen,
making it easier to maintain the system later. No extra, unused mailboxes
are created. When subscribers first call the system, their voice mailbox is
fully functional.
Having subscribers enroll by telephone creates less work for the System
Manager, who can add a range of subscriber mailboxes and then tell users
their Personal IDs. Through the enrollment conversation, subscribers learn
about the system features. They are encouraged to record personal
greetings and names, and set security codes. The system may be less
secure, however, if more mailboxes are created than are actually used.
The spelled name that a subscriber enters by telephone may be displayed
on-screen differently than the way the name is actually spelled.
When using enrollment by telephone, consider doing the following soon
after general enrollment:
Delete unused subscriber mailboxes.
Go through the Personal Directory in ID Sort order and enter the full
name for each subscriber.