user manual

EliteMail VMS/EliteMail Limited Issue 3

Reference 19 - 3

If your organization uses the first-time enrollment conversation, you can

further protect the voice mail system by limiting the number of unused

voice mailboxes on the system. Check the Personal Directory frequently to

find out if new subscribers are promptly enrolling themselves by

telephone. Contact any subscribers not yet enrolled, and encourage them

to do so. Delete unused voice mailboxes from the system.

ECTION

ORGOTTEN

ECURITY

ODES

The System Manager is not allowed to view, set, or change a security

code for another subscriber. The system indicates if a security code is set

by a subscriber by placing the letters SC on the subscriber Personal

Directory page. Refer to Figure 19-1 Personal Directory Page with a

Security Code Set. The system also records all incidents of an incorrectly

entered security code in the Call Log to alert a System Manager of

possible unauthorized callers. For details refer to Chapter 16 Reports.

If a subscriber forgets the security code, the System Manager cannot look

up the security code on any system screen, but he can delete the

subscriber security code at the Personal Directory Screen. The subscriber

should then call the system and set a new security code.

Figure 19-1 Personal Directory Page with a Security Code Set

See if subscriber has a security code or delete it by telephone

1. Call the system and sign in with your Personal ID and security code.

2. Press to skip to the System Manager conversation.

3. Press to skip to the

operator mailbox

options.