user manual

Console Maintenance 1 - 1
Introduction
S
ECTION
1
G
ENERAL
I
NFORMATION
Console Maintenance is used for all local and remote maintenance. A
computer is used to control a customer voice mail system, monitor operation,
and transfer files back and forth as needed. Console Maintenance display lets
you solve problems on the voice mail computer system without visiting a
customer site (using optional modem).
S
ECTION
2
C
ONNECT
H
OST
AND
R
EMOTE
C
OMPUTERS
The computer controlling a Remote Maintenance connection is the
remote
computer
. The other computer voice mail system under the control of the
remote computer, is the
host
. The remote computer is linked to the host
computer by modem or direct link. When a connection is made between the
host and the remote computer, the remote computer screen reflects on-screen
changes for the host computer. The keyboard on the remote computer can
also remotely control the host.
S
ECTION
3
D
ISK FOR
R
EMOTE
M
AINTENANCE
The disk contains the
remote
software, for the remote computer. The
host
software for the voice mail system is preinstalled. If the remote software is not
installed on the remote computer, console maintenance cannot be performed.
S
ECTION
4
R
EMOTE
M
AINTENANCE
T
ELEPHONE
B
OOK
Each computer with Remote Maintenance installed also has a Remote
Maintenance Telephone Book. This online telephone book contains the
settings for that particular computer COM port, modem, login, and password.
On remote computers, the telephone book also contains the name, telephone
number, and other information necessary to complete a connection to each
host computer it is set up to contact.