user manual

EliteMail VMS/EliteMail Limited Issue 3
Reference 12 - 3
Await Answer
Await-Ans is used when the operator does not answer calls. If the
operator does not answer a call routed through the voice mail system
after the designated number of rings, the voice mail system plays the
Operator Box greeting and performs the designated action. Set the
number of rings the system should wait to 7 or 8 rings.
Wait for Ringback
For Wait-Ring, the voice mail system puts the caller on hold and dials
the operator extension. If the extension rings the number of times
specified in the Rings field, the voice mail system releases the call to
the NEC telephone system.
If the operator extension answers while the voice mail system is
counting rings, the voice mail system puts the call through. If the
extension is busy, the voice mail system plays the Operator Box
greeting and takes the specified action.
Call Transfer Fields
You can control how calls are transferred to the operator with this field. For
details refer to Chapter 2 Section 2 Call Transfer on page 2-11 and
Section 3 Screen Calls on page 2-16.
Although you can use any call transfer option for the Operator Box, to
speed call transfers to the operator, you should not use the Confirm,
Introduce, Message Screen, or Screen options.
The options are:
A Announce
C Confirm
D Dialtone detection
I Introduce
M Message screen
S Screen
For details, refer to Appendix C Call Transfer Options.
Greeting
The Operator Box greetings are stored in the Greeting section of the
screen. If a transfer to the operator telephone extension is not successful,
the system plays the active greeting, and then takes the specified action.
The Operator Box greetings can be recorded only by the System Manager
at the console. They cannot be recorded by telephone.