user manual

11 - 2 Opening Greeting
Issue 3 EliteMail VMS/EliteMail Limited
Each column on this screen represents one port. Line 11, the Opening
Greeting Box ID is the message box that contains the Day/Night opening
greeting.
The bottom half of the screen shows the port-specific options set.
Display Additional Ports
Only Ports 1~4 are displayed on the screen. If the system has more than 4
ports, press - to view the settings of the next 4 ports.
S
ECTION
2
U
SE THE
V
OICE
D
ETECT
F
EATURE
Use the voice detect feature to handle callers who can’t enter touchtones.
These callers are routed to a voice detect transaction box that allows them
to respond to prompts by saying Yes or remaining silent. Using voice
detect changes the opening greeting structure. For details, refer to
Chapter 25 Voice Detect.
S
ECTION
3
R
OUTE
O
UTSIDE
C
ALLS TO
S
PECIFIC
M
ESSAGE
B
OX
A specific trunk or group of trunks may be answered by separate message
boxes. This is especially useful when the voice mail system is being
shared by multiple companies. For example: One company uses trunks
1~4; another company uses trunks 5~8. Each company uses separate
message boxes for their opening greeting. For more information, refer to
TRUNK MAPPING
in Appendix F Integration Option Codes.
S
ECTION
4
T
HE
AVPRMPT F
ILE
Each time the system is turned on or restarted, it reads a special
configuration file that keeps track of the system prompts and controls
whether the system looks for prompts individually on the hard disk or in the
Quick Play file.
This file, called AVPRMPT, has a different file extension and subdirectory
location for each language the system uses.
Refer to the table below to find out the extension and subdirectory for the
AVPRMPT file used by the system.
The PROMPT subdirectory is stored in the directory with voice mail software
(
e.g.
, C:\VMAIL\PROMPT\US\AVPRMPT.US). If the system uses a
language other than those listed in the table, the language subdirectory
uses a different 2-letter name.