user manual

9 - 48 Messages
Issue 3 EliteMail VMS/EliteMail Limited
Max screening recording
When the system screens a call, an outside caller is asked,
“Whom
may I say is calling?” This field sets the maximum time, in seconds,
that the system records a reply to that question. For details, refer to
Chapter 2 Section 2 Call Transfer on page 2-11 and Section 3
Screen Calls on page 2-16. The default value is 6 seconds.
Skip back time on #
Use this field to control how many seconds the system moves
forward or backward through a message being played, when a
subscriber presses the message transport 7 or 9 key on a touchtone
telephone. The # also allows a subscriber to move backward through
message playback. The default value is 4 seconds.
Record Pauses...
The system listens for pauses in a caller speech to determine when
the caller has stopped talking and finished a recording. The system
then stops recording and plays the next prompt. Three fields control
how the system determines when a caller has paused: Beginning,
Short ending, and Long ending.
• Beginning
The time (in seconds) the system waits for a caller to start
speaking. If the caller does not say anything during the
specified time, the system plays the next prompt without
recording a message from the caller.
• Short ending
The system uses this field if the value that determines the
maximum recording time for the message is less than 30
seconds. If the caller pauses for an interval longer than the
number of seconds set in the this field, the system assumes the
caller has finished speaking.
• Long ending
The system uses this field if the maximum recording time for
the message is 30 seconds or longer. If the caller pauses for an
interval longer than the time set in this field, the system
assumes the caller has finished speaking.
The Long ending field should be higher than the Short ending field
because long, multisentence messages may have longer natural
pauses than short messages. Shorter pause times make the
conversation faster, and more human to the caller. Longer pause
times reduce cutting a caller off before they finish speaking.