user manual

9 - 38 Messages
Issue 3 EliteMail VMS/EliteMail Limited
Use Touchtone Keys during Playback
While listening to a message, the subscriber may control how the
system plays the message. The subscriber may use touchtone keys
to reverse, forward or pause the message, increase or decrease the
volume of the message, skip over the message for later retrieval, or
redirect the message to another caller. The following diagram
illustrates which keys are active when subscribers listen to
messages:
Figure 9-12 Touchtone Key Effects on Message Playback
• Skip
Press on the touchtone pad while the system is playing a
message to cause the system to skip to the end of the message
immediately. This key is active during the whole conversation,
not just during message playback. If you press while the
system is asking a question, it skips to the end of the question
and
assumes that the 1 also means a yes response to the
question.
• Interrupt
Press on the touchtone pad while the system is playing a
message to cause the system to stop playing the message and
ask:
“Would you like to redirect this?" Caller can then respond yes
and send the message to another subscriber. This is most
useful when an outside caller has left a message for the wrong
subscriber, or has left a message about a problem that can best
be handled by another person in the office.
TOUCHTONE KEY EFFECT ON MESSAGE PLAYBACK
1
2
5
7
8
9
*
#
Skip
to the very end of the message
Interrupt
message to redirect or delete
Raise
or
lower
the volume
Backward
several seconds
Pause
playback
Forward
several seconds
Stop
message and save as new
Repeat
several seconds