user manual

EliteMail VMS/EliteMail Limited Issue 3
Reference 9 - 31
No New Messages
When Constant Message Count is inactive or there are no new messages,
the second line displays the day, date, and time. The Electra Elite – not the
voice mail system – controls the display showing the day, date, and time.
S
ECTION
10
M
ESSAGE
P
LAYBACK
Subscribers retrieve messages by calling the voice mail system and
entering a Personal ID during the opening greeting, or when the system is
listening for IDs. In addition to listening to messages, a subscriber may
also redirect, save, or reply to messages. While listening to a message, a
subscriber may move backward through the message to listen to parts of it
again, or fast forward it to jump ahead to a specific part of the message. A
subscriber may also change the message playback volume.
This topic details how the system plays messages to a subscriber and the
actions the subscriber may take with messages, including:
Message Playback Summary
When a subscriber calls the system and enters a Personal ID, the
system first announces the number of new messages the subscriber
has waiting (
e.g. , “You have 3 new messages”) . The system then
announces the messages by who sent the message or where it was
recorded.
Messages from the same source are grouped together. Before
reading the first message from each new source, the system
announces the number of messages from that source and asks if the
subscriber wants to hear them. If the subscriber responds no, the
system moves to the next source of messages.
While listening to each message, the subscriber can use touchtone
keys to move backward, forward, or pause the message, skip over a
message, save it for later retrieval, or redirect (forward) it to another
caller.
After playing each message, the system announces when the
message was recorded. If the message is from another subscriber or
a guest, the subscriber may record an immediate reply.
The system can also announce the total duration of all the messages
waiting for a subscriber, and those from a particular source. This
length of messages announcement can be turned on or off for each
subscriber.
12:29 PM MON 10