user manual

9 - 20 Messages
Issue 3 EliteMail VMS/EliteMail Limited
If a group member listens to only the beginning of the message then saves
the message as new, the system does not mark the message as received.
Other group members may still retrieve the message until one of the group
members listens to the entire message.
For example, the manager of a customer service department might set up
a group with dispatch distribution that contains all the department service
representatives. The manager could send any message about a customer
problem to this group. The manager does not care which representative
gets the message and handles the problem, as long as someone in the
department does. With dispatch distribution, the manager can ensure that
one person in the group gets the message, without requiring everyone in
the group to listen to it.
Figure 9-6 Message Group Definitions
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Subscribers can create and maintain message groups from any touchtone
telephone. The System Manager can also create and maintain message
groups at the system console, by accessing the Groups screen. Refer to
Figure 9-7 Sample Groups Screen.
MESSAGE GROUP DEFINITIONS
Group Owner The subscriber who can change the group
by telephone
Private Group Only the group owner can send messages
to a private group
Open Group Any authorized subscriber can send a mes-
sage to an open group.
Open Group of •SYSTEM• Any authorized subscriber can send a mes-
sage to this group. No one can change the
group by telephone.
Dispatch Distribution The first group member to listen to a group
message is the only one who receives it.