user manual

9 - 2 Messages
Issue 3 EliteMail VMS/EliteMail Limited
One-Way Messages
A one-way message is left for a subscriber by an outside caller. The
subscriber who hears the message cannot automatically reply, because
the voice mail system does not know the sender identity.
Many messages for a subscriber are one-way messages. All messages
taken by a transaction box or an interview box are also one-way
messages. These messages are delivered to the subscriber that owns the
box.
Two-way Messages
Two-way messages are left between subscribers or between subscribers
and their guests. A subscriber leaves messages for other subscribers or
guests during the subscriber conversation with the system.
In the subscriber conversation, the subscriber can select who should
receive a message either by the recipient last name or extension number
(actually the recipient Extension # ID). To select by name, the subscriber
spells the first three letters of the recipient last name. The system then
offers a list of matching names, and the subscriber selects the recipient.
Now, the voice mail system knows the identity of both the sender and
recipient of the message, and the recipient can send an immediate reply
as soon as the message is heard. The recipient does not need to identify
who should receive the reply.
Leaving an automatic reply to a subscriber message is the major
difference between one-way and two-way messages.
A subscriber may leave two-way messages for other subscribers or
guests. A guest, however, can leave two-way messages only for the host
subscriber.