user manual

7 - 4 Keypad Maps
Issue 3 EliteMail VMS/EliteMail Limited
What do you want callers to hear?
If the letters Q and Z do not appear on most caller telephone
keypads, consider using the Q=7, Z=9 keypad map. A system using
this keypad map tells callers where to find Q and Z. Callers leaving
messages or using the automatic directory hear:
“
Please press the first three letters of the person last name. For Q,
press 7. For Z, press 9. Please enter the letters now.”
If the letters Q and Z do appear on most caller telephone keypads,
consider using one of the other lettered keypad maps. Callers leaving
messages or using the automatic directory hear:
“Please press the first three letters of the person last name.”
If only numbers appear on most caller telephone keypads, consider
using the Numbers Only keypad map. For details on systems using
numbers only, refer to Chapter 10 Numeric Access.
Also Refer To:
Chapter 3 Directory Assistance