user manual

Reference 6 - 1
Interview Boxes
The system can ask callers a series of questions using an interview box. An
interview box may be used to ask for names and addresses, take sales
orders, or take names, problems and telephone numbers in a product support
organization.
Each interview box is owned by a subscriber. The owner receives all
messages left in the interview box. This chapter describes how to design and
use interview boxes.
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The System Manager adds interview boxes individually at the system console.
1. At the voice mail system Banner Screen, press to sign in. Enter a
System Manager ID, and press . If asked, enter the System
Manager security code and press .
2. Press - to jump to the Transaction Directory.
3. Press for Add. The Add Menu is displayed.
4. Press to select interview box.
5. Press to set the System Manager as the box owner, or press
to choose a different owner. Enter the owner last name, and press
. Press until the system displays the owner name, then press
.
6. Enter the interview box System ID, and press .
7. Enter the name of the interview box, and press . You cannot
leave the name blank.
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Before setting up an interview box, you should write the text of the questions.
For each question, decide the number of seconds a caller response can last.
The questions may include introductory statements or other information. You
should also decide how a caller routes to the interview box.