user manual

3 - 8 Directory Assistance
Issue 3 EliteMail VMS/EliteMail Limited
Both a message group and a directory group may be needed for some
departments or subscribers. The message group allows you to send the
same message to subscribers, and the directory group allows the system
to list them in the same place in numeric directory assistance.
Directory Menus
Use directory menus to create one-key dialing menus automatically for
numeric directory assistance. Refer to Figure 3-3 A Directory Menu.
The system uses the entries under the Key and Directory Name columns
to create a one-key dialing menu. The Key column number is the
touchtone assigned to the directory group listed next to it. Refer to Figure
3-3 A Directory Menu. The system automatically creates this one-key
dialing menu, using each directory group recorded name:
"For Sales, press 1. For Shipping, press 2. For Customer Service, press
3.”
You can also add directory menus in the Directory Name column, to offer
callers a submenu of additional choices. The Customer Service directory
submenu offers two additional choices: one for Technical Support, and
one for Accounts.
Each directory menu is owned by the system. The upper right part of the
screen is identified by: DIRECTORY menu of •SYSTEM•.
Figure 3-3 A Directory Menu