user manual

3 - 6 Directory Assistance
Issue 3 EliteMail VMS/EliteMail Limited
To use first names
1. Connect to EliteMail using CoSession.
2. Exit to DOS prompt from voice mail application on EliteMail.
3. From C:\vmail, Enter NAMES FIRST, and press .
4. Enter VM START, and press to run voice mail application.
5. After voice mail application boot up, subscriber first and last names
must be swapped manually in the Personal Directory.
<Before Swap> Smith (first name), David (last name)
<After Swap>> David (first name), Smith (last name)
The name must be changed in each mail box.
S
ECTION
3
N
UMERIC
D
IRECTORY
A
SSISTANCE
Some organizations may want to offer directory assistance using numbers
instead of letters. These organizations can set up the system so that
callers press numbers to look up a subscriber extension, instead of
pressing the first three letters of the subscriber name. Numeric directory
assistance is especially useful if many callers have telephone keypads
without letters.
Using numeric directory assistance involves grouping subscribers by a
common characteristic. In most cases, subscribers are grouped by
department or function. However, they can also be grouped by location,
schedule, alphabet, or any other grouping. Numeric directory assistance
combines the features of the system message groups and transaction
boxes. Directory groups that list the people in your organization can be
set up (in much the same way that message groups to let subscribers
send the same message to several people at once are set up). Next, the
directory groups can be added to a directory menu to create one-key
dialing menus automatically (much like the one-key dialing used in
transaction boxes).
The Groups Screen
Set up numeric directory assistance at the Groups Screen. To view the
Groups Screen, sign in to the system. Press - . Directory menus and
directory groups are listed alphabetically and are included with the
message groups on the system.