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80000mfh08-01.qxd 12/10/04 3:20 PM Page 2 Your Multibutton Display Telephone 80000 -70 CLEAR BIN 1 BIN 2 BIN 3 BIN 4 BIN 5 CHECK BIN 6 BIN 7 BIN 8 BIN 9 BIN 10 LINE 1 LINE 2 LINE 3 LINE 4 LINE 5 LINE 6 LINE 7 LINE 8 LINE 9 LINE 10 LINE 11 LINE 12 ABC DEF 1 2 3 GHI JKL MNO 4 5 6 PQRS TUV WXYZ 7 8 9 OPER MW ICM FLASH DND DIAL MIC LND SPK In DS1000: Keys 7-12 are undefined.
80000mfh08-01.qxd 12/10/04 3:20 PM Page i Table of Contents About Your Handsfree Options instead of • Handsfree lets you place and answer calls by pressing using the handset. • With Automatic Handsfree, you can press a line key without lifting the handset. Normally, you have Automatic Handsfree. • Use Handsfree Answerback to answer a voice-announced Intercom call by speaking toward your phone — without lifting the handset. Account Codes ...............................................................
80000mfh08-01.qxd 12/10/04 3:20 PM Page ii Table of Contents Call Waiting / Camp-On..................................................38 Callback ........................................................................39 Caller ID.........................................................................40 Single and Multiple Message Format . . . . . . . . . . . . .40 Caller ID and NVM-Series Voice Mail . . . . . . . . . . . .40 Second Call Caller ID . . . . . . . . . . . . . . . . . . . . . . . .
80000mfh08-01.qxd 12/10/04 3:20 PM Page iii Table of Contents Extension Hunting.......................................................103 Flash............................................................................104 Forced Trunk Disconnect ............................................105 Group Call Pickup .......................................................106 User Programmable Feature . . . . . . . . . . . . . . . . . . .106 Group Listen ........................................................
80000mfh08-01.qxd 12/10/04 3:20 PM Page iv Monitor / Silent Monitor ..............................................138 Name Programming.....................................................139 Night Service / Night Ring ...........................................141 Off-Hook Signaling .....................................................142 User Programmable Feature . . . . . . . . . . . . . . . . . . .142 Paging .........................................................................
80000mfh08-01.qxd 12/10/04 3:54 PM Page v Split.............................................................................177 Tandem Trunking.........................................................179 Time and Date.............................................................180 User Programmable Feature . . . . . . . . . . . . . . . . . . .180 Transfer .......................................................................181 Transfer Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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80000mfh08-01.qxd 12/10/04 3:20 PM Page 1 Account Codes Your system may use Account Codes are codes that you dial to categorize and/or restrict outside calls. You can dial an categorize or restrict Account Code while placing a outside calls. call or while on a call. There are three types of Account Codes: ● Optional (Unforced) Account Codes Optional Account Codes allow you to enter an Account Code while placing an outside call or anytime while on a call.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 2 Account Codes 4. (Outgoing call only) Dial your outside number. To enter a Forced Account Code: 1. Access a line for an outside call (any method you prefer). You hear three beeps indicating that you must enter an Account Code. 2. Enter your Account Code (up to 10 digits, using 0-9). If your system uses Verified Account Codes, you must enter a code that is stored in your system. 3. 4.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 3 Alphanumeric Display Display messages help If you have a 22-Button or 34-Button Display telephone, it provides a two-line, 20-character callers and customize per line alphanumeric display. features. The first line displays the date and time (while idle) and feature status messages. The second line displays the Interactive Soft Key definitions.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 4 Attendant Position The attendant is the If you are an attendant (also called an operator), you are the system’s call processing focal point. In focal point. addition to all the features of the standard keyset, your attendant extension also has the following unique features. Initially, only your attendant extension has these capabilities. Refer to the individual feature for the specifics.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 5 Attendant Position Attendant Call Queuing Attendant Call Queuing helps minimize congestion if your attendant extension is the overflow destination for unanswered calls. As an attendant, your extension is never busy to your co-workers. Instead, an unlimited number of Intercom calls can queue (i.e., wait in line) for you to become free. These calls wait on your Operator Call Key, which is the last Programmable Function Key on your telephone.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 6 Auto Redial Redial a busy outside Auto Redial periodically redials a busy outside number. If you place an outside call and the call recipient is busy, you can press a soft key to enable Auto Redial. You don’t have to retry the number, hoping it will go through. number automatically. Auto Redial will periodically retry the number up to 15 times. Auto Redial cancels when the called party rings or answers, or when you: ● Place or answer another outside call.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 8 Background Music Have your telephone Background Music (BGM) sends music to the speaker in your telephone while it is idle. BGM the speaker for a more requires that your company have pleasing work environment. a music source (such as a CD player or radio) connected to your system. Background Music automatically turns off when your phone rings or you receive a paging announcement. broadcast music through To turn Background Music on and off: 1.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 9 Barge In In an emergency, use Barge In permits you to break into another extension user’s a co-worker right away. established call. This sets up a three-way conversation between you and the other two parties on the initial call. You can Barge In on an Intercom call and on an outside call. Barge In to get through to !! CAUTION !! Unauthorized intrusion on calls using this feature may be interpreted as an invasion of privacy. To Barge In on a call: 1.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 10 Call Coverage Keys Cover a co-worker’s calls from your own telephone. You can have Call Coverage Keys for co-worker’s telephones, Ring Groups, and Extension Hunting UCD Groups. Your Call Coverage Key can ring immediately when a call rings your co-worker or group, ring after a delay or just flash.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 11 Call Forwarding Make sure your calls are Use Call Forwarding to redirect your calls to another extension or Voice Mail. In addition, you can set away from your desk. up Call Forwarding to reroute all calls or just outside calls. There are four types of Call Forwarding: ● Call Forwarding When Not Answered Calls ringing your phone forward when you don’t answer.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 12 Call Forwarding 2. Dial or press IMM Immediate. You see: for Call Forwarding OR Dial or press RNA for Call Forwarding No Answer. You see: OR Dial or press BNA for Call Forwarding Busy/No Answer. You see: OR Dial or press MORE + OFFP for Off Premise Call Forwarding. (See Call Forwarding Off Premise on page 21 for more.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 13 Call Forwarding Dial or press MORE + AME for Personal Answering Machine Emulation. (See Voice Mail on page 188 for more.) You see: OR 3. 4. Dial or press MORE + MSG to select a Selectable Display Message. (See Selectable Display Messaging on page 163 for more.) Dial destination extension or 0 (or 01-04) for your operator. OR Dial the Voice Mail master number. OR Press . Select the Call Forwarding type: – Dial 2 or press ALL to forward all calls.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 14 Call Forwarding To cancel Call Forwarding 1. Press and dial Forwarding key. OR Press 2. 14 , or press your Call + PGM + CFWD . You see: Dial , press Forwarding.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 15 Call Forwarding Call Forwarding at your Super Display Telephone To activate Call Forwarding: 1. Press and dial Forwarding key. OR , or press your Call Press PROGRAM + CALL FWRD . You see: 2. Dial or press IMMEDIATE for Call Forwarding Immediate.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 16 Call Forwarding Dial or press RING/NO ANS for Call Forwarding No Answer. You see: OR Dial or press BUSY/NO ANS for Call Forwarding Busy/No Answer.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 17 Call Forwarding Dial or press OFF-PREMISE for Off Premise Call Forwarding. (See Call Forwarding Off Premise on page 21 for more.) You see: OR Dial or press ANS MACHINE for Personal Answering Machine Emulation. (See Voice Mail on page 188 for more.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 18 Call Forwarding Dial or press MESSAGE to select a Selectable Display Message. (See Selectable Display Messaging on page 163 for more.) You see: 3. Dial destination extension or 0 (or 01-04) for your operator. OR Dial the Voice Mail master number. OR Press 18 .
80000mfh08-01.qxd 12/10/04 3:20 PM Page 19 Call Forwarding 4. Select the Call Forwarding type: – Dial 2 or press ALL to forward all calls. – Dial 8 or press TRUNK ONLY to forward just outside calls. If you forward your calls immediately to a coworker, only the user at the forwarding destination can call you on the Intercom.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 20 Call Forwarding To cancel Call Forwarding 1. Press and dial Forwarding key. OR , or press your Call Press PROGRAM + CALL FWRD . You see: 2. Dial . OR Press NONE . OR Press 20 .
80000mfh08-01.qxd 12/10/04 3:20 PM Page 21 Call Forwarding Off Premise Set up a your multiple-party Redirect calls to telephone meeting your cell phone or your If you have a display keyset, Off Premise Call Forwarding allows you to forward your calls to an without leaving the office. home office. off-site location (such as a cell phone or remote office). You can stay in touch by having Off Premise Call Forwarding automatically forward your calls while you are away from the office.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 22 Call Forwarding Off Premise Off Premise Call Forwarding at your 22-Button or 34-Button Telephone To set up Call Forwarding Off Premise: 1. Press the and dial Forwarding key. OR , or press your Call Press PGM + CFWD . You see: 2. Dial and skip to step 5. OR Press MORE . You see: 3. 4. Press OFFP . You see: – Press BIN to select a Speed Dial bin as your Off Premise Call Forwarding number.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 23 Call Forwarding Off Premise 5. If you press BIN bin, you see: to store the number in a Speed Dial – Select the Speed Dial bin (dial 701-720 or press the bin key) you want to use + HOLD to exit. OR If you press NUM to store a new number (automatically in Speed Dial bin 720), you see: – Enter the line number (e.g., 1 for line 1), line group number (e.g., 90 for group 0), or ICM to store Intercom codes + HOLD.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 24 Call Forwarding Off Premise If you pressed VIEW to view your currently stored number, you see: 6. – Press SPK to exit the VIEW mode. You see: 7. Select the Call Forwarding type: – Dial 2 or press 8. ALL to forward all calls. – Dial 8 or press TRNK to forward just outside calls. Once returning to idle, your telephone display will show: – FWD OFP indicates that Off Premise Call Forwarding is enabled, followed by the number.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 25 Call Forwarding Off Premise 2. Press NONE . OR Dial . OR Press . Off Premise Call Forwarding at your Super Display Telephone To set up Call Forwarding Off Premise: 1. Press the and dial Forwarding key OR , or press your Call Press PROGRAM + CALL FWRD .
80000mfh08-01.qxd 12/10/04 3:20 PM Page 26 Call Forwarding Off Premise 2. Dial or press OFF-PREMISE . You see: – Press SPEED DIAL BIN to select a Speed Dial bin as your Off Premise Call Forwarding number. – Press NUMBER to store a new Off Premise Call Forwarding number (automatically in bin 720). – Press VIEW to view the currently enabled Off Premise Call Forwarding number (if any). 3.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 27 Call Forwarding Off Premise If you press NUMBER to store a new number (automatically in Speed Dial bin 720), you see: – Enter the line number (e.g., 1 for line 1), line group number (e.g., 90 for group 0), or ICM to store Intercom codes + HOLD. (Check with your Communications Manager for your line and line group numbers.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 28 Call Forwarding Off Premise If you pressed VIEW to view your currently stored number, you see: 4. – Press SPK to exit the VIEW mode. You see: 5. Select the Call Forwarding type: – Dial 2 or press ALL to forward all calls. – Dial 8 or press TRUNK ONLY to forward just outside 6. 28 calls.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 29 Call Forwarding Off Premise – FWD OFP indicates that Off Premise Call Forwarding is enabled, followed by the number. – If you selected a Speed Dial bin with a stored name, the name will display instead. To cancel Call Forwarding Off Premise: 1. Press and dial Forwarding key OR , or press your Call Press PROGRAM + CALL FWRD . You see: 2. Press NONE . OR Dial 0. OR Press .
80000mfh08-01.qxd 12/10/04 3:20 PM Page 30 Call Forwarding Off Premise If you have a 22-Button Non-Display Telephone It is strongly recommended that you use a display telephone when setting up Off Premise Call Forwarding. If you don’t have a display telephone, the following procedure explains how you can use a 22-button non-display set to enable Off Premise Call Forwarding. To set up Call Forwarding Off Premise: 1.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 31 Call Screening (with IntraMail) With IntraMail, screen If you have a display keyset, Call Screening lets you listen to (screen) a voice mail message as message while it is being it is being left in your IntraMail left in your mailbox. mailbox. Call Screening emulates a standard home answering machine — in addition to providing more control when handling incoming messages.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 32 Call Screening (with IntraMail) Automatic Call Screening With Automatic Call Screening enabled, your extension will immediately screen (broadcast) an incoming message as soon as the caller starts to leave the message in your mailbox. You hear two beeps followed by the caller’s voice. MW LED Operation Change If your system provides Call Screening capability, only your Ring/Message Lamp flashes for new messages. Your MW LED is used for Call Screening only.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 33 Call Screening (with IntraMail) — To continue listening to your caller’s message as it is being recorded: Do nothing. — To exit Call Screening and allow the message to continue recording in private: Press EXIT . — To use another feature or process another call: Press any other feature key. To exit Call Screening and allow the message to continue being recorded in private: ● Press EXIT .
80000mfh08-01.qxd 12/10/04 3:20 PM Page 34 Call Screening (with IntraMail) 2. Press ON OR to turn Automatic Call Screening on. OFF to turn Automatic Call Screening off. The top line of the display shows the Automatic Call Screening status. Press 3. Press EXIT to exit. To intercept the call (and stop recording the message): ●. Press ANSWER (ANSW) , or Press SPK, or Lift the handset, or Press MW. To continue listening to your caller’s message as it is being recorded: ● Do nothing.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 35 Call Timer Set up a multiple-party Keep track of your time telephone meeting on the phone. without leaving the office. If your phone has a Call Timer key, your display can keep track of your time on a call. There are two types of Call Timer keys: Manual Call Timer Any time while placing a call or while on a call, you can press your Manual Call Timer key to start the Call Timer.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 36 Call Timer ● Wrap-up Timer Display After hanging up a timed call, your display will show the Call Timer data for 6 seconds before returning to idle. This gives you time to make a record of the timed call. To time your outside call if you have an Automatic Call Timer key: 1. Place or answer outside call. – The Call Timer starts automatically. The Automatic Call timer key lights red while the system times the call.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 37 Call Timer To review the duration of your last timed call: 1. While idle, press the Manual or Automatic Call Timer key. – Press CLEAR or wait 6 seconds to return to idle Time/Date display.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 38 Call Waiting / Camp-On Set upwhen Know a multiple-party you have With Call Waiting, a co-worker can call you while you’re busy and wait in line (Camp-On) for without line for aleaving busy co-worker. the office. you to become free. You’ll hear two beeps indicating that your co-worker is waiting. The call goes through when your extension becomes free. telephone calls waiting, meeting or wait in Note: If you have more than one caller waiting, they queue (i.e.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 39 Callback You don’t have to repeatedly call a busy co-worker back, hoping to find them idle. When you call a busy co-worker, you can leave a Callback request for a return call. There is no need to keep calling your co-worker back, hoping to find them idle. Here’s how Callback works: You call a busy co-worker and leave a Callback. ● When your co-worker becomes free, your phone automatically starts ringing.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 40 Caller ID Your display can show Caller ID allows your telephone display to show the incoming caller’s telephone number and phone number and optional name. Caller ID supports optional name. your telephone company’s Called Number Identification (CNI) and Called Number Delivery (CND) service, when available.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 41 Caller ID To cancel the Caller ID display and return your phone to its normal display: You can only do this while you’re on a call, not while your phone is ringing. 1. Press . To turn the Caller ID display back on (after you press CLEAR to cancel it): 1. Press . The display the Caller ID information for a co-worker’s (i.e., a third party) call: 1. 2. 3. Press + . Press the key for the call you want to check.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 42 Caller ID Logging Your phone can store If your system has Caller ID enabled, Caller ID logging stores in a log your caller’s number and phone number for easy optional name for each outside call review and redialing. that rings the system. You can view this log on your telephone display, allowing you to easily review and redial your calls.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 43 Caller ID Logging 2. 3. – Total = the total number of Caller ID records in your log. – New = the number of new calls since you last reviewed your log. While this display is on screen, you can: – Press ALL to review all your Caller ID records. – Press UNAN to review the records just for calls that rang your phone but were unanswered in the system. – Press DEL* to delete all Caller ID records logged at your phone.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 44 Caller ID Logging – The outside line number (or name – if programmed) the call came in on. – The extension that answered the call, or if the call was unanswered. 5. Use and to scroll through the Caller ID records that are logged at your phone. 6. Press 7. When a Caller ID record is displayed, you can: – Press to Store the number in Personal Speed Dial. – Dial to Delete the displayed record. – Dial to eXit (go back to step 2).
80000mfh08-01.qxd 12/10/04 3:20 PM Page 46 Caller ID Logging 2. While this display is on screen, you can: – Press VIEW ALL to review all your Caller ID records. – Press VIEW UNANS to review the records just for calls that rang your phone but were unanswered in the system. – Press DELETE ALL to delete all Caller ID records logged at your phone. – Press VIEW ANS to review the records just for the calls that rang your phone that were answered in the system.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 47 Caller ID Logging 4. Use and to scroll through the Caller ID records that are logged at your phone. 5. When a Caller ID record is displayed, you can: – Press CALLBACK to call the person back. – Press DELETE to delete the displayed record. – Press STORE BIN to store the number in a Personal Speed Dial bin. – Press DELETE ALL to delete all your Caller ID records. – Press EXIT to go back to step 1.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 48 Central Office Calls, Answering Set up a multiple-party Normally, outside calls ring telephone meeting your extension directly. without leaving the office. Outside calls can ring your extension directly, without having to be transferred by your company’s operator or receptionist. To answer an outside call: 1. 2. Outside calls normally flash red on your line/loop keys.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 49 Central Office Calls, Placing Set up a multiple-party Your system offers many telephone meeting convenient ways to place There are many different ways you can place outside calls. Choose the one which works best without leaving outside calls. the office. for you. Check with your Communications Manager to find out what options are available on your phone.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 50 Central Office Calls, Placing To place a call using a line or loop key: 1. Press the key. The key will light green and you’ll hear dial tone from your outside line. If you have Store and Forward enabled and are using a loop key, the system will dial out your call 6 seconds after you dial the last digit. To avoid waiting, dial # after dialing your last digit. You may have a Private Line that is only on your phone. Check with your Communications Manager. 2.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 51 Central Office Calls, Placing To place a call over a specific line (using Line Dial-Up or Direct Line Access): 1. 2. Press . For Line Dial-Up: Dial + + line number (e.g., 01 for line 1). OR For Direct Trunk Access: 3. Dial + line number (e.g., 01 for line 1). Dial the outside number you want to call. Toll Restriction may prevent you from dialing certain outside numbers.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 52 Central Office Calls, Placing To place a call over a line group (using a Line Group Access Code or Line Group Routing): 1. 2. 3. 52 Press . Dial a Line Group Access Code (90-98). Dial 90 for group 0, 91 for group 1, etc. If you hear dial tone as soon as you dial 9, your system has Line Group Routing. (A line group has been automatically selected for you.
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80000mfh08-01.qxd 12/10/04 3:20 PM Page 54 Conference Set up a multiple-party Conference lets you add additional inside and outside callers to your without leaving the office. conversation. In addition to Conference, there are other ways to have a telephone meeting. Refer also to Barge In, Group Listen, Meet-Me Conference, Privacy Release Groups and Tandem Trunking (Unsupervised Conference). telephone meeting To set up a Conference: 1. Establish Intercom or outside call. 2. Press OR . CONF . 54 3.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 55 Dial Number Preview Avoid dialing errors by previewing your call before you dial it. With Dial Number Preview, you can dial and review a number before the system dials it out. To dial using Dial Number Preview: 1. Do not lift the handset, press 2. 3. Dial . Dial the number you want to call. If you make a dialing mistake, refer to Correcting the Displayed Digits below. Press a line key to have the system dial your call. 4. or press .
80000mfh08-01.qxd 12/10/04 3:20 PM Page 56 Dial Number Preview 4. Press a line key to have the system automatically dial the displayed number. Dial Number Preview Editing Example To replace 2049265410 with 203-926-5400: 1. Dial 2. Press 3. Dial 4. Press 5. Dial 6. Press until the entire number displays to the left of the cursor. Press a line key to dial the number. 7. 56 + 2049265410. You see: until you see: . You see: until you see: .
80000mfh08-01.qxd 12/10/04 3:20 PM Page 57 Direct Station Selection (DSS) Quickly place and Transfer calls to co-workers. If the DSS feature is enabled for your phone, all your Programmable Function Keys become DSS keys when you press ICM. This gives you one-button Intercom access and Transfer to co-workers. (If this “key toggling” operation is not desirable, consider using the Hotline or Call Coverage Keys features instead.) DSS keys also show the status of the assigned extension.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 58 Direct Station Selection Console Use your DSS Console for one-touch access to co-workers, outside lines and system features. Your optional DSS Console provides additional one-button access to co-workers, outside lines and system features. If you do a lot of call processing, your console will be a welcome convenience. There are two types of DSS Consoles: the 24-Button and the 110-Button.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 59 Direct Station Selection Console DSS Console Key Assignments Account Code Key Code: . . . . . . . . . . . . . . .26 BLF: . . . . . . . . . . . . . . . . . . .Off: Account Code inactive On: Account Code active for call Fast Flash: Account Code entry mode Operation: . . . . . . . . . . . . . . .Press to enter Account Code, then press again to return to call. Call Coverage BLF: . . . . . . . . . . . . . . . . . . .
80000mfh08-01.qxd 12/10/04 3:20 PM Page 60 Direct Station Selection Console DSS Console Key Assignments (Cont’d) Hotline BLF: . . . . . . . . . . . . . . . . . . .Off: Partner is idle On: Partner is ringing or busy Fast Flash: Partner in DND Operation: . . . . . . . . . . . . . . .Press to call Hotline partner. Intercom Directory Dialing BLF: . . . . . . . . . . . . . . . . . . .Off: Inactive On: Active Operation: . . . . . . . . . . . . . . .Press key to access Intercom Directory Dialing.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 62 Direct Station Selection Console Default DSS Console Key Assignments The illustrations below show your DSS Console’s default (factoryinstalled) key assignments. Check with your Communications Manager to see if your console assignments differ from the defaults.
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80000mfh08-01.qxd 12/10/04 3:20 PM Page 65 Directed Call Pickup Answer a co-worker’s calls from your phone. Directed Call Pickup permits you to pick up (intercept) a call ringing a co-worker’s extension.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 66 Directory Dialing Place Intercom or Speed Directory Dialing allows you to select a co-worker or outside call displayed list of names. from a list of names, rather than dialing the phone number. (You must have a display telephone to use Directory Dialing.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 67 Directory Dialing 4. 5. Dial the number that corresponds to the first letter of the desired name. For example, dial 4 if the first letter begins with G, H or I. OR Press or to scroll alphabetically through the selected directory. If you see the name you want to call, just press DIAL to place your call. Look at your phone’s display and dial the digit for the letter you want to call.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 68 Distinctive Ringing Customize your Use Distinctive Ringing to customize the way your telephone rings. If you are in a large work you’ll know when calls area with other co-workers, set up are just for you. Distinctive Ringing so you’ll always know when calls are for you. In addition, Distinctive Ringing helps you more easily differentiate the types of calls ringing your phone.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 69 Distinctive Ringing Extension Override instead of Distinctive Ring Configuration if you just want to change the way your outside calls ring. Or, you can first set up Distinctive Ring Configuration and then use Extension Override to further customize ringing. (Note that your Extension Override selections always override your Distinctive Ring Configuration settings.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 70 Distinctive Ringing 1. While idle, press PGM + MORE . You see: 2. Press RING . You see: 3. Press CNFG . You see: – Press ICM to change the sound of your Intercom ringing. (To make your Intercom calls ring, use the #VA User-Programmable Feature.) – Press RGRP to change the Ring Group ringing. – Press RCL to change the sound of your Hold, Park, and Transfer Recall ringing.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 71 Distinctive Ringing 4. – Press DFLT to select one of the 3 default ringing setups (1-3) and cancel your custom settings. When you select a ringing option in the previous step, your phone “plays” the current ring setting for that option and displays your choice. – For example, if you press ICM to change Intercom ringing, you see: For the option you choose to change: – Press TONE to change the ringing pitch, then go to step 5.
000mfh08-01.qxd 12/10/04 3:20 PM Page 72 Distinctive Ringing To customize ringing at your super display telephone: – Your extension’s Class of Service may block you from doing this. Ask your Communications Manager. 72 1. While your phone is idle, press PROGRAM . You see: 2. Press 3. Press RING . You see: CONFIG .
80000mfh08-01.qxd 12/10/04 3:20 PM Page 73 Distinctive Ringing 4. From the displayed choices: – Press INTERCOM to change the sound of your Intercom ringing. (To make your Intercom calls ring, use the #VA User-Programmable Feature.) – Press RING GROUP to change your Ring Group ringing. – Press RECALL to change the sound of your Hold, Park, and Transfer Recall ringing. – Press RING “A” , RING “B” , or RING “C” to change the sound of the Type A, B or C ringing.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 74 Distinctive Ringing For the option you choose to change: – Press RING TONE to change the ringing pitch, then go to step 5. – Press CADENCE to change the ringing pattern, then go to step 5. – Press CANCEL to cancel your selection and return to the previous step. SAVE – Press to save your changes (if you went to step 5 and made any changes). – Press 5. to exit.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 75 Distinctive Ringing 1. While your phone is idle, press PGM . You see: 2. Press RING . You see: 3. Press ASGN to change the ringing for your outside calls (Extension Override). You see: 4. Select the outside call ringing mode you want to change. – Press DAY for day mode calls. – Press NGT for night mode calls. – Press DLY for delay ring calls.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 76 Distinctive Ringing To customize ringing for outside calls from your super display telephone: – Your extension’s Class of Service may block you from doing this. Ask your Communications Manager. 76 1. While your phone is idle, press PROGRAM . You see: 2. Press RING .
80000mfh08-01.qxd 12/10/04 3:20 PM Page 77 Distinctive Ringing 3. Press ASSIGN to change the ringing for your outside calls (Extension Override). You see: 4. Select the outside call ringing mode you want to change. – Press DAY RING for day mode calls. – Press NIGHT RING for night mode calls. – Press DELAY RING for delay ring calls.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 78 Distinctive Ringing Key Ring Override ☎ Set up Unique Ringing for your Line, Call Coverage, and Group Call Pickup Keys. To set up Key Ring Override for your 22-button or 34-button display telephone: – Your extension’s Class of Service may block you from doing this. Ask your Communications Manager. 78 1. While your phone is idle, press PGM . You see: 2. Press RING . You see: 3. To set up Key Ring Override, press KEY . You see: 4.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 79 Distinctive Ringing 5. 6. Press one key of the type you selected above. You see (example for Line Key 01 shown below): – Dial to select Ring Type A. – Dial to select Ring Type B. – Dial to select Ring Type C. – Dial select Standard (i.e., normal ringing for this type of call). Press another key to program it, or exit. To set up Key Ring Override for your super display telephone: – Your extension’s Class of Service may block you from doing this.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 80 Distinctive Ringing 80 2. Press RING . You see: 3. To set up Key Ring Override, press KEY . You see: 4. Select the type of key you want to program. – The ring type you select in the next step will be assigned to the key you press in this step. – After you make your selection, the keys of the chosen type will illuminate.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 81 Distinctive Ringing 5. 6. Press one key of the type you selected above. You see (example for Line Key 01 shown below): – Dial to select Ring Type A. – Dial to select Ring Type B. – Dial to select Ring Type C. – Dial select Standard (i.e., normal ringing for this type of call). Press another key to program it, or exit.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 82 Distinctive Ringing Administration ☎ Selecting and Storing a Default Ring Tone Set To select a new default Ring Tone Set for your 22-button or 34-button display telephone: 82 1. While your phone is idle, press PGM . You see: 2. Press RING . You see: 3. Press CNFG . You see: 4. Press MORE twice. You see: 5. Press DFLT . You see: 6. Select the Ring Tone Set you want to use (1-3). – By default, your extension initially uses Ring Set 1.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 83 Distinctive Ringing 7. When you see: – Dial 9 (for yes) or confirm your selection, or – Dial 6 (for no) to exit without making a selection. 8. Press to exit. To select a new default Ring Tone Set for your super display telephone: 1. While your phone is idle, press PROGRAM .
80000mfh08-01.qxd 12/10/04 3:20 PM Page 84 Distinctive Ringing 84 RING 2. Press . You see: 3. Press CONFIG . You see: 3. Press DEFAULT . You see: 4. Select the Ring Tone Set you want to use (1-3). – By default, your extension initially uses Ring Set 1.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 85 Distinctive Ringing 5. When you see: – Dial 9 (for yes) or confirm your selection, or – Dial 6 (for no) to exit without making a selection. 7. Press to exit. To store your customized ringing as a default Ring Tone Set from your Super Display telephone: – This option is only available at Super Display telephones. 1. While your phone is idle, press PROGRAM + RING + CONFIG + DEFAULT .
80000mfh08-01.qxd 12/10/04 3:20 PM Page 86 Distinctive Ringing 86 2. Press ADMIN . You see: 3. Enter the System Administrator (0000), System Administrator 2 (9999), or Installer (372000) password. You see: 4. Enter the number of the default Ring Set (1-3) to which you want to save your phone’s configuration.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 87 Distinctive Ringing 5. When you see: – Dial 9 (for yes) to confirm your selection, or – Dial 6 (for no) to exit without making a selection. 6. Press to exit.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 88 Do Not Disturb Work by your phone Use Do Not Disturb (DND) to block incoming calls, Off-Hook calls and announcements. Signaling and Paging announcements. With DND activated, incoming calls will still flash your line keys — and you can use your phone in the normal manner for placing and processing calls.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 89 Do Not Disturb 3. The first line of the display shows the currently selected DND type. Select the soft key for the DND type you want to select. OR Dial a digit (0-3) for the DND type you want to select. 1 (or EXT ) = Incoming outside calls blocked 2 (or ICM ) = Incoming Intercom calls blocked 3 (or ALL ) = All calls blocked 0 (or OFF ) = Cancels DND.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 90 Do Not Disturb 3. 90 The first line of the display shows the currently selected DND type. Select the soft key for the DND type you want to select. OR Dial a digit (0-3) for the DND type you want to select. OFF 0 (or ) = Cancels DND.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 91 Do Not Disturb To check your extension’s DND type: 1. Look at the second line of your display.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 92 Do Not Disturb Override Get through right away to Do Not Disturb Override allows you to override another extension’s Do Not Disturb. You can Disturb. get through to a co-worker right away while their phone is in Do Not Disturb. To use this option, you must have DND Override enabled in your Class of Service or be a Hotline partner for your co-worker. Check with your Communications Manager. a co-worker in Do Not To use Do Not Disturb Override: 1.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 93 Door Box Use a Door Box to The Door Box is a self-contained Intercom unit you can use to monentrance door. itor an entrance door. A visitor at your door can press the Door Box call button (like a door bell). The Door Box then sends chimes to all telephones programmed to receive chimes. If the Door Box chimes ring your phone, you can talk to the visitor at the door just by lifting the handset.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 94 Door Box To remotely open or close your entrance door: 1. To open the door, press OR or OPEN . To close the door, press again or CLOSE . To place a call from the Door Box: 1. Press the Door Box call button. 2. When someone inside the building answers your call, speak toward the Door Box.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 95 Extension Locking Secure your phone when Use Extension Locking to secure your phone when you leave your office. You may want to do this if your phone has Toll Restriction and Class of Service options enabled that could be easily abused. While locked, the restrictions set up in Class of Service 15 and Toll Level 7 are in force at your extension. When you return, just unlock your extension to return it to normal operation.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 96 Extension Locking 3. Enter your PIN number + . When entering your PIN number: – CLEAR erases your entire entry. – LND backspaces over (erases) the last digit entered. Entering or Changing Your PIN Number To enter your PIN number (if you don’t have one assigned to your extension): 1. Press . 2. Dial .
80000mfh08-01.qxd 12/10/04 3:20 PM Page 97 Extension Locking 3. Enter your new PIN number + . At a 22- or 34-Button Display Telephone, you see: At a Super Display Telephone, you see: 4. To confirm your entry, reenter the PIN number you just entered in step 3 above + HOLD.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 98 Extension Locking 5. Press EXIT . To change your PIN number (if you already have one assigned): 1. Press . 2. Dial . At a 22- or 34-Button Display Telephone, you see: At a Super Display Telephone, you see: 3. 98 Enter your current PIN number + HOLD.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 99 Extension Locking At a Super Display Telephone, you see: 4. . Enter your new PIN number + At a 22- or 34-Button Display Telephone, you see: At a Super Display Telephone, you see: 5. To confirm your entry, reenter the PIN number you just entered in step 4 above + HOLD.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 100 Extension Locking At a Super Display Telephone, you see: 6. Press EXIT . To unlock an extension (and clear their PIN number) from the attendant’s phone: 1. Press . You must have a PIN number entered for your phone to be able to use this feature. 2. Dial .
80000mfh08-01.qxd 12/10/04 3:20 PM Page 101 Extension Locking 3. Enter your current PIN number + . At a 22- or 34-Button Display Telephone, you see: At a Super Display Telephone, you see: 4. Enter the number of the extension you want to unlock + HOLD.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 102 Extension Locking 5. Press YES above. to unlock the extension entered in step 4 OR NO 6. 102 Press to go back to step 3 without unlocking. When you have unlocked all extensions desired, press CONF to exit.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 103 Extension Hunting Your system can automatically route calls to co-workers that work closely together. ● ● ● Your phone may be in a group with co-workers that share responsibility for answering calls. Each call into the group cycles through the group until you or one of your co-workers picks it up. There are three types of hunting: Circular Hunting With this type of hunting, a call unanswered at one member’s extension rings the next extension in the list.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 104 Flash Make a new call without While on a call, Flash lets you get dial tone for a new call without losing your line. You may also be unique features from your able to use Flash to access unique phone company. features on your outside lines. Check with your Communications Manager to find out if your outside lines offer any unique features. losing your line, or access To Flash the line you are on: 1. 2. 104 Press .
80000mfh08-01.qxd 12/10/04 3:20 PM Page 105 Forced Trunk Disconnect Disconnect a co-worker’s Forced Trunk Disconnect allows you to disconnect (release) anothemergency. er extension’s active outside call. This is a powerful feature that lets you access a busy line in an emergency — when no other outside lines are available. Normally, Forced Trunk Disconnect is reserved only for attendants and supervisors.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 106 Group Call Pickup Easily answer a call You and some of your co-workers may be in a Pickup Group so you can easily answer each other’s even if you don’t know calls. If you hear a co-worker’s which phone is ringing. phone ringing, for example, you can intercept their call by dialing a code or pressing your Group Call Pickup key. Ask your Communications Manager if you are in a Pickup Group, and if you have any Group Call Pickup keys.
Group Listen permits you to talk on the handset and have your caller’s voice broadcast over your telephone speaker. This lets others in your work area listen to the conversation. Group Listen turns off your phone’s Handsfree microphone so the caller does not hear your co-worker’s voices during a Group Listen. To initiate Group Listen: 1. Place or answer call using the handset. 2. Press twice (but do not hang up). SPK flashes slowly while Group Listen is active.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 108 Group Ring Calls can ring a group of If you are in a Ring Group with some of your co-workers, all your phones will ring simultaneously for new calls into the group. Anyone in the group can answer the Ring Group call just by lifting the handset.
Handsfree Handsfree allows you to process calls using the speaker and microphone in your telephone (instead of the handset). Handsfree is a convenience when you don’t have a free hand to pick up the handset (for example, when you’re typing on your computer). Handsfree Answerback Handsfree Answerback lets you answer a voice-announced Intercom call by speaking toward your phone (without lifting the handset). Like Handsfree, this is also a convenience when you don’t have a free hand to pick up the handset.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 110 Handsfree To change a handset call into a Handsfree call: 1. 2. Press . Hang up the handset. To change a Handsfree call into a handset call: 1. Lift handset. User Programmable Feature #VA Enable voice-announce or ringing for your incoming Intercom calls. See User Programmable Features at the end of this guide for more.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 111 Handsfree Automatic Handsfree With Automatic Handsfree, you can place or answer a call Handsfree just by pressing a key. You don’t have to press SPK first. Use Automatic Handsfree when you don’t have a free hand to answer a call or use a feature.
Headset Compatibility Have the privacy of a You can use a customer-provided headset on your phone in place of to hold the handset. the handset. Like using Handsfree, the headset frees up your hands for other work (like typing on your computer). In addition, the headset provides privacy not available with Handsfree. handset call without having Ask your Communications Manager what types of headsets you can use with your phone. To enable the headset mode: 1.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 113 Headset Compatibility Headset Mode Feature Interactions ● Background Music ● ● ● ● ● ● ● If programmed and connected, Background Music will broadcast over your telephone speaker while your extension is in the Headset mode. Central Office Calls, Answering While you are in the Headset mode, you can press your volume keys while idle to control the volume of any ringing call.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 114 Headset Compatibility ● Transfer Screened and unscreened transfers work just like non-headset extensions. For example, if you press SPK to answer a screened transfer, the call will connect to your headset when the transferring party hangs up. Handsfree Transfers always connect to your headset, not speakerphone. ● Volume Control While on a headset call, you can press your volume keys to adjust the receive volume in the headset.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 115 Hold Have a call wait on Hold, Hold lets you put a call in a temporary waiting state. The caller on the conversation. Hold hears silence or Music on Hold, not the conversation in your work area. While your call waits on Hold, you can process other calls and use other features. Calls that you leave on Hold too long will recall to you if you forget to pick them up.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 116 Hold To place an outside call on System Hold: 1. Press . 2. Hang up. The line will recall with a distinctive “double-wink” flash rate if you leave it on Hold too long. To pick up an outside call on System Hold: 1. Press the flashing line key. To pick up an outside call that a co-worker has placed on System Hold (if you don’t have a line key for the call): 1. Press 2. Dial for line 1). . followed by the line number (e.g.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 117 Hold Hold Recall Your telephone display can show the type of call recalling, as well as which co-worker initially placed the call on Hold. Following are the displays you see at your phone when a call placed on Hold is recalling. In the first example, the call was placed on Hold at extension 301 (which does not have a name). In the second example, the call was placed on Hold at extension 300 (which has the name ATTENDANT).
80000mfh08-01.qxd 12/10/04 3:20 PM Page 118 Hotline Take advantage of A Hotline key is a type of Programmable Function Key that co-worker with whom you gives you one-button calling and Transfer to the co-worker assigned work closely. as your Hotline partner. You can have multiple Hotline keys on your phone, each set up for a different Hotline partner. Your Hotlines function as DSS/BLF keys and also show you the status of your partners’ extensions.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 119 Idle Menu Soft Keys (Super Display) Tailor your Super Display If you have a Super Display Telephone, you can customize your idle menu soft keys. The first meet your needs. chart below shows the default idle menu soft key assignments. The chart on the next page shows all the available idle mode soft keys, their definitions, and the related programming codes.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 120 Idle Menu Soft Keys (Super Display) Super Display Telephone Idle Menu Soft Key Options Entry Display 00 UNDEFINED The key has no function and the idle menu display is blank. Description 01 DIRECTORY Press to access additional soft keys for Intercom, System Speed Dial, and Personal Speed Dial Directory Dialing. 02 EXTENSION Press to directly access Intercom Directory Dialing.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 121 Interactive Soft Keys Use the advanced Your display telephone has Interactive Soft Keys that provide just by pressing a soft intuitive feature access. You’ll find it is no longer necessary to key, without remembering remember feature codes to use the feature codes. advanced features of your phone. Instead, the function of your soft keys change as you process calls.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 122 Intercom Call your co-workers on the Intercom. Intercom gives you access to all your co-workers and your system’s attendants. Handsfree Answerback Handsfree Answerback lets you answer a voice-announced Intercom call by speaking toward your phone (without lifting the handset). Handsfree Answerback is also a convenience when you don’t have a free hand to pick up the handset. To place an Intercom call: 1. 2. Lift handset and press .
80000mfh08-01.qxd 12/10/04 3:20 PM Page 123 Intercom User Programmable Feature #VA Enable voice-announce or ringing for your incoming Intercom calls. See User Programmable Features at the end of this guide for more.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 124 Language Selection Change the language of Use Language Selection to choose English or Spanish as your teleand soft keys. phone’s display language. If you choose Spanish, for example, your feature status messages and soft keys will will change from English to Spanish. your telephone displays To change the display and soft key language at your 22-Button or 34-Button Telephone: Your extension’s Class of Service may block you from doing this.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 125 Language Selection To change the display and soft key language at your Super Display Telephone: Your extension’s Class of Service may block you from doing this. Ask your Communications Manager. 1. Press PROGRAM + LANGUAGE . The top line of the display shows the currently selected language. 2. Press SPANISH to change the display language from English to Spanish. OR Press INGLES to change the display language from Spanish to English.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 126 Last Number Redial Quickly select and redial Last Number Redial allows you to quickly redial the last outside numyou dialed. ber you dialed. Quickly recall a busy or unanswered number without manually dialing the digits. Last Number Redial saves in the system memory the last 20 digits you dial, and can retain any combination of digits 0-9, # and *. The system remembers the digits regardless of whether the call was answered, unanswered or busy.
Enhanced Last Number Redial at your 22-Button or 34-Button Display Telephone To redial your last call (when Enhanced Last Number Redial is enabled): Note: If you select a line key before going to step 1, the system automatically outdials your most recent call when you press LND. 1. Press . You see (for example): The number to the right of the display shows the Last Number Redial record number (1-5). To return your phone to idle, press LND again. 2.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 128 Last Number Redial To erase (clear) all the numbers from your Enhanced Last Number Redial buffer: 1. Press . You see (for example): 2. Press . You see: 3. Press YES to erase all the numbers in the Last Number Redial buffer and return to idle. OR Press 128 NO to return to step 1 without erasing the buffer.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 129 Last Number Redial Enhanced Last Number Redial at your Super Display Telephone To redial your last call (when Enhanced Last Number Redial is enabled): Note: If you select a line key before going to step 1, the system automatically outdials your most recent call when you press LND. 1. 2. Press . You see (for example): To return your phone to idle, press LND again. Press the soft key that corresponds to the number you want to recall.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 130 Last Number Redial To erase (clear) all the numbers from your Enhanced Last Number Redial buffer: 1. Press . You see (for example): 2. Press . You see: 3. Press YES to erase all the numbers in the Last Number Redial buffer and return to idle. OR Press 130 NO to return to step 1 without erasing the buffer.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 131 Meet-Me Conference Set up a multiple-party With Meet-Me Conference, you can set up a telephone meeting your co-workers. with some of your co-workers — without leaving the office. Your co-workers join the Conference by dialing a Meet-Me Conference code. telephone meeting with To set up a Meet-Me Conference: 1. Press 2. Dial . . OR 3. 4. 5. 6. Press PAGE . Dial a page zone number. Your page zone numbers are 1-7 for zones 1-7 and 0 for All Call.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 132 Meet-Me Conference To join a Meet-Me Conference: 1. Listen for page announcing the Meet-Me Conference. 2. 3. 132 Lift handset and press . Dial the announced Meet-Me Conference code. Meet-Me Conference codes are #11 and #12.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 133 Message Waiting Leave a Message Waiting You can leave a Message Waiting indication at a busy or unanswered co-worker’s phone requesting a return call. You don’t have to keep calling your co-worker back, hoping to find them available. The Message Waiting indication is a flashing MW key on your co-worker’s phone. When your co-worker answers their Message Waiting, you’ll automatically get a call. request for a return call.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 134 Message Waiting To review your Messages Waiting and then select a message for a return call: 1. Do not lift the handset. 134 2. Press . The first message displays. Press MW repeatedly to display additional Messages Waiting, if any. 3. Press 4. Press when the extension you want to call displays. . If the co-worker that left you the message doesn’t answer, is busy, or is in DND, your Message Waiting cancels.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 135 Microphone Mute Talk to a co-worker in your Microphone Mute lets you turn off your phone’s Handsfree or hearing the conversation. handset microphone at any time. Microphone Mute prevents your callers from hearing conversations in your work area. You can use Microphone Mute while you are busy on the phone, in DND, or while a call is ringing. The microphone stays off until you turn it back on.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 136 Microphone Mute 2. Press HFRP . You see: 3. The first line of the display indicates whether Handsfree Reply is on or off. To turn Handsfree Reply on (if it is off), press ON . OR To turn Handsfree Reply off (if it is on), press OFF . When you answer a voice-announced Intercom call (if Handsfree Reply is off): You hear a single beep in your speaker and the voice of the calling party. The ICM, MIC, and SPK keys are on. 1.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 137 Microphone Mute 2. Press HF REPLY . You see: 3. The first line of the display indicates whether Handsfree Reply is on or off. To turn Handsfree Reply on (if it is off), press ON . OR To turn Handsfree Reply off (if it is on), press OFF . When you answer a voice-announced Intercom call (if Handsfree Reply is off): You hear a single beep in your speaker and the voice of the calling party. The ICM, MIC, and SPK keys are on. 1.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 138 Monitor / Silent Monitor Monitor a co-worker’s Monitor lets you listen to the conversation at a busy co-worker’s them knowing you are on extension. Your busy co-worker and their caller have no indication the phone. that you are on the call. This feature could help you if you are a service department supervisor, for example. You could listen to the questions that your department’s callers ask without disturbing the service call.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 139 Name Programming Program your extension’s You can customize your extension’s name. When you place an Intercom call, the name you enter shows on your co-worker’s display. If you are an attendant, you may also be able to program a co-worker’s name as well as the name for a ring Group or UCD Hunting Group. Check with your Communications Manager. name from your telephone. To program your extension’s name: 1.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 140 Name Programming 3. Follow the instructions in the Name Programming chart shown below. 4. Press + to exit.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 142 Off-Hook Signaling Off-Hook Signaling helps While you are busy on a call, Off-Hook Signaling lets you know through. when another caller is tying to get through. Off-Hook Signaling helps your important callers get through, without waiting in line for you to become free. After you hear an Off-Hook Signal, you can use another system feature to process your current call (such as Hold or Park). You can then answer the waiting call.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 143 Paging Use Paging to broadcast Paging lets you broadcast announcements to other keyset quickly locate co-workers. users and to external Paging speakers. Paging allows you to locate a co-worker or make an announcement without calling each extension individually. There are two types of Paging: Internal Paging and External Paging.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 144 Paging To make an Internal Paging Announcement: 1. Press 2. Dial 3. Dial the Page Zone number or press ALL (for All Call Page). Page zone numbers are 1-7 or 0 for All Call. If you dial *10 or *11, your announcement broadcasts into the External Paging Zone as well. Make announcement and hang up. 4. . or press PAGE . User Programmable Feature #VP Enable or disable incoming Paging announcements.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 145 Park Park a call in orbit so a Park places an outside call in a waiting state (called a Park Orbit) You don’t have to locate so a co-worker can pick it up. There are two types of Park: a co-worker to handle System and Personal. Use System their calls. Park when you want to have your call wait in one of 10 system orbits (60-69). Personal Park allows you to park a call at an extension so a co-worker can pick it up.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 146 Park To retrieve a call from a System Park Orbit: ● Standard Operation 1. Press . 2. Dial and the System Park Orbit (60-69). ● Using Your Soft Keys and press PKUP . 1. Press 2. 3. Press SYS . Dial the System Park Orbit (0-9) and hang up. Personal Park To Park a call at a co-worker’s extension (using Personal Park): ● 146 Standard Operation 1. While on an outside call, press . 2. 3. Dial .
80000mfh08-01.qxd 12/10/04 3:20 PM Page 147 Park ● Using Your Soft Keys 1. While on an outside call, press PARK . 2. 3. Press PERS . Dial a co-worker’s extension number and hang up. To retrieve a call parked at a co-worker’s extension: ● 1. 2. ● Standard Operation Press and dial . Dial the number of the extension at which the call is Parked. Using Your Soft Keys and press PKUP . 1. Press 2. 3. Press PERS . Dial the number of the extension at which the call is Parked.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 148 Park Park Recall Your telephone display can show the type of call recalling, as well as which co-worker initially parked the call. Following are the displays you see at your phone when a parked call is recalling. In the first example, the call was parked in system orbit 60 by extension 301 (which does not have a name). In the second example, the call was parked in system orbit 60 by extension 300 (which has the name ATTENDANT).
80000mfh08-01.qxd 12/10/04 3:20 PM Page 149 Prime Line Preference Get dial tone for a call Prime Line Preference allows you to get dial tone for a call just by lifting the handset. You do not have to press a line key, loop key or the ICM key first. You can have Prime Line Preference for Intercom calls or outside lines (regardless of whether you have a line or loop key for the outside line).
80000mfh08-01.qxd 12/10/04 3:20 PM Page 150 Privacy and Privacy Release Groups Privacy prevents interruptions at your Privacy If your extension has Privacy enabled, it automatically blocks incoming Barge In attempts and — Camp-On signals from your coPrivacy Release lets you workers. If you don’t want your join co-worker’s calls. conversations interrupted, use Privacy. Check with your Communications Manager to find out if your extension has Privacy. extension.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 151 Programmable Function Keys Programmable Function Your keyset has Programmable Function Keys. These keys simphone’s operation. plify placing calls, answering calls, and using certain features. Your Programmable Function Keys are assigned for you, but can be changed as your needs change. Your Communications Manager can tell you which Programmable Function Keys are currently on your phone.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 152 Programmable Function Keys Programmable Function Key Assignments Account Code Key Code: . . . . . . . . . . . . . . .26 BLF: . . . . . . . . . . . . . . . . . . .Off: Account Code inactive On: Account Code active for call Fast Flash: Account Code entry mode Operation: . . . . . . . . . . . . . . .Press to enter Account Code, then press again to return to call. Call Coverage Key Code: . . . . . . . . . . . . . . .
80000mfh08-01.qxd 12/10/04 3:20 PM Page 153 Programmable Function Keys Programmable Function Key Assignments (Cont’d) Group Pickup Key Code: . . . . . . . . . . . . . . .Group Pickup Immediate Ring: 09 + Pickup Group (1-8) Group Pickup No Ring (lamp only): 10 + Pickup Group (1-8) Group Pickup Delay Ring: 11 + Pickup Group (1-8) BLF: . . . . . . . . . . . . . . . . . . .Off: Call not ringing group Slow Flash: Call ringing group Operation: . . . . . . . . . . . . . . .
80000mfh08-01.qxd 12/10/04 3:20 PM Page 154 Programmable Function Keys Programmable Function Key Assignments (Cont’d) Loop Keys (Switched or Fixed) Key Code: . . . . . . . . . . . . . . .Switched Loop Key: 01 Fixed Loop Key: 02 + Line group (90-98) BLF: . . . . . . . . . . . . . . . . . . .Off: Loop key idle Slow Flash (red): A call is ringing the loop key On (green): You are on a loop key call Operation: . . . . . . . . . . . . . . .Press key to place or answer a call. Message Center Key Code: . . . .
80000mfh08-01.qxd 12/10/04 3:20 PM Page 155 Programmable Function Keys Programmable Function Key Assignments (Cont’d) Reverse Voice Over Key Code: . . . . . . . . . . . . . . .23+ Covered Extension (e.g., 304) BLF: . . . . . . . . . . . . . . . . . . .Off: Co-worker idle On: Co-worker busy or ringing Fast Flash: Co-worker in DND Operation: . . . . . . . . . . . . . . .While on handset call, press key to place private Intercom call to co-worker. Save Key Code: . . . . . . . . . . . . . . .25 BLF: . . . .
80000mfh08-01.qxd 12/10/04 3:20 PM Page 156 Programmable Function Keys 2. 3. Press the Programmable Function Key you want to check. Press another Programmable Function Key. OR Press to exit. To check a Personal Speed Dial key: 1. 2. 3. 4. 5. 6. Press . SPK flashes while you are in the check mode. Press the Personal Speed Dial key (1-10) once to display the name for the lower numbered bin (e.g., 701).
80000mfh08-01.qxd 12/10/04 3:20 PM Page 157 Removing Lines and Extensions Temporarily remove problem extensions and lines from service until they can be repaired. You can remove problem outside lines and co-worker’s extensions from service. This helps ensure maximum system performance. Normally, this capability is reserved for attendants and supervisors. For example, the attendant can busy-out a noisy line or faulty extension until service personnel can repair the problem.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 158 Reverse Voice Over Privately call a co-worker While on a handset call, Reverse Voice Over lets you make a priyour handset. vate Intercom call to an idle co-worker. You just press and hold down your Reverse Voice Over key to make the private call. Your initial caller cannot hear the Reverse Voice Over (private Intercom) conversation. The private Intercom call continues until you release your Reverse Voice Over key.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 159 Reverse Voice Over To place a Reverse Voice Over call: 1. While on a handset call, press and hold your Reverse Voice Over key. You hear two beeps, then conversation with your co-worker in your handset. Your Voice Over key lights red. To return to your initial caller: 1. Release your Reverse Voice Over key. Conversation with your initial caller (in your handset) continues. Your Voice Over key goes out.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 160 Ringing Line Preference Simply lift the handset to Ringing Line Preference lets you answer a ringing call just by lifting the handset. If you primarily answer calls, Ringing Line Preference ensures that your incoming calls have priority. Your Communications Manager can tell you if you have Ringing Line Preference. answer a ringing call.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 161 Ringing Line Preference To use Ringing Line Preference: 1. Lift the handset or press . You automatically answer the call. To bypass Ringing Line Preference: 1. Before lifting the handset or pressing the following: , press one of - Line key - Programmable Function Key User Programmable Feature #RLP Enable or disable Ringing Line Preference. See User Programmable Features at the end of this guide for more.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 162 Save Number Dialed Save the number you just Save Number Dialed permits you to save your last outside number and easily redial it later on. For example, you can recall a busy or unanswered number without manually dialing the digits. Your phone system retains the saved number until you store a new one in its place. dialed for quick redialing. Save Number Dialed saves in system memory a number you dial up to 20 digits.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 163 Selectable Display Messaging While you’re away from You can select a preprogrammed Selectable Display Message for telephone callers can your extension. Your display telephone callers see the selected receive personalized text message when they call your messages you set up. extension. Selectable Display Messaging provides you with personalized text messaging. For example, you can select the message, “GONE FOR THE DAY.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 164 Selectable Display Messaging Selectable Display Messaging at your 22-Button or 34-Button Display Telephone To select a Selectable Display Message: 1. Press and dial Forwarding key. OR , or press your Call Press PGM + CFWD . You see: or press MORE + MSG . You see: 2. Dial 3. Dial the message number (01-16). OR Press or message numbers. 4. Press 5. Press or to scroll through the text of the available messages. OR 6.
The total number of digits/characters in the message cannot exceed 20. Use any valid characters, digits or symbols (just as if you were entering a Speed Dial or extension name). Refer to the table below when entering digits. 7. Press . DND flashes. To cancel Selectable Display Messaging: 1. Press and dial Forwarding key. OR Press 2. + + , or press your Call . You see: Dial , press , or press NONE to cancel Selectable Display Messaging. DND goes out.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 166 Selectable Display Messaging Selectable Display Messaging at your Super Display Telephone To select a Selectable Display Message: 1. Press and dial Forwarding key. OR , or press your Call Press PROGRAM + CALL FWRD . You see: or press MESSAGE . You see: 2. Dial 3. Dial the message number (01-16). OR Press or message numbers.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 167 Selectable Display Messaging 4. Press 5. Press or to scroll through the text of the available messages. OR 6. 7. to select the message. Press to program or append the message text. Enter any additional digits. The total number of digits/characters in the message cannot exceed 20. Use any valid characters, digits or symbols (just as if you were entering a Speed Dial or extension name). Refer to the table below when entering digits. Press . DND flashes.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 168 Selectable Display Messaging Dial , press , or press NONE to cancel Selectable Display Messaging. DND goes out. 2. Entering Additional Characters Use the following table when appending (adding digits/characters to) Selectable Display Messages.
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80000mfh08-01.qxd 12/10/04 3:20 PM Page 170 Speed Dial Use Speed Dial instead Speed Dial gives you quick access to frequently called numbers. Instead of dialing a long telephone number to reach a client or customer, use Speed Dial. Speed Dial also lets you store Intercom digits for quick access to commonly used features. of dialing long numbers. There are two types of Speed Dial: System and Personal. Speed Dial numbers can be up to 16 digits long, using 0-9, # and *.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 171 Speed Dial To program a System Speed Dial number: Normally, only attendants and supervisors can store System Speed Dial numbers. Find out from your Communications Manager if you can. 1. 2. 3. 4. Press OR and dial . Press PGM + SPD . Dial the system bin number (normally 200-299). Press . Enter the line number you want the system to use when dialing your stored number (e.g., 1 for line 1).
80000mfh08-01.qxd 12/10/04 3:20 PM Page 172 Speed Dial 10. Repeat from step 2 to program another bin number. OR Press to exit. To dial a System Speed Dial number: 1. 2. 172 Press and dial . Dial the system bin number (normally 200-299). OR Press a Programmable Function Key for System Speed Dial bin. The stored number dials out.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 173 Speed Dial Personal Speed Dial Personal Speed Dial provides 20 stored numbers just for your own use. (If you have a DSS Console, the Personal Speed Dial numbers on your console are the same as those on your phone.) Your telephone has 10 Personal Speed Dial bin keys. Pressing keys 1-10 accesses your first 10 Personal Speed Dial numbers (701-710). Pressing DIAL and keys 1-10 accesses your second 10 Personal Speed Dial numbers (711-720).
80000mfh08-01.qxd 12/10/04 3:20 PM Page 174 Speed Dial To program a Personal Speed Dial number: 1. 2. Press OR + a Personal Speed Dial key (for bins 11-20). Press . Enter the line number you want the system to use when dialing your stored number (e.g., 1 for line 1). OR Enter the line group number you want the system to use when dialing your stored number (e.g., 90 for group 0). OR Press 174 . Press PGM + SPD . Dial the personal bin number (normally 701-720).
80000mfh08-01.qxd 12/10/04 3:20 PM Page 175 Speed Dial 9. Press . 10. Repeat from step 2 to program another bin number. OR Press to exit. To dial a Personal Speed Dial number: 1. 2. Press and dial . Dial the personal bin number (normally 701-720). OR Press a Personal Speed Dial key (for bins 1-10). OR Press + a Personal Speed Dial key (for bins 11-21). OR Press a Programmable Function Key for Personal Speed Dial bin. The stored number dials out.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 176 Speed Dial Entering Speed Dial Names Use the following table when entering Speed Dial names.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 177 Split Switch between active With Split, you can split (alternate) between your current call and a the calls together. new call. Split lets you easily alternate between the calls without joining (Conferencing) your callers together. calls without Conferencing Split requires a uniquely programmed Split Programmable Function key. Check with your Communications Manager to find out if you have this type of key.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 178 Split To Split between your current Intercom call and an outside call: 1. 2. 3. Press to place your current Intercom call on Hold. Place or answer outside call. Press your Split key to switch between your two calls. To Split between your current outside call and a waiting outside call: 1. 2. 3. 178 Press to place your current outside call on Hold, then hang up. Place or answer a new outside call. Press your Split key to switch between your two calls.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 179 Tandem Trunking Join two callers in Tandem Trunking (Unsupervised Conference) allows you to join call and let their two outside callers in a line-to-line Conference. You can conversation continue. then drop out of the call, leaving your callers in an unsupervised Conference. You are no longer part of the conversation. The Conference continues until either outside party hangs up.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 180 Tandem Trunking To Barge In on a tandem call: 1. Use this procedure to rejoin a Conference already in progress. Press line key for busy line. OR Press and dial the line’s Direct Line Access code (e.g., 101 for line 1). 2. Dial or press BARG . Time and Date The time and date shows The time and date appear on all telephone displays in your system. Follow the User Programmable Feature steps referenced below if you need to reset the system time and date (e.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 181 Transfer Send the outside call you Transfer permits you to send your active outside call to a co-worker, Ring Group, UCD Hunting Group or Voice Mail. With Transfer, you can quickly send a call to the desired co-worker. A call you Transfer automatically recalls to you if not picked up at the Transfer destination. If you don’t answer the recall, the call will ring other co-workers or the attendant.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 182 Transfer 4. Announce the call to make a Screened Transfer. OR Press the flashing line key to return to your call if your co-worker doesn’t want it (i.e., rejects the call). OR Hang up to send the call through unscreened. The call will recall to you if unanswered at the destination. To Transfer your call to a co-worker’s mailbox: 1. Do not hang up. 2. 3. Press . Dial your co-worker’s extension. 4. 5. Press Hang up. or MBOX .
80000mfh08-01.qxd 12/10/04 3:20 PM Page 183 Transfer Transfer Recall Your telephone display can show the type of call recalling, as well as which co-worker initially transferred the call. Following are the displays you see at your phone when a transferred call is recalling. In the first example, the call was transferred by extension 301 (which does not have a name). In the second example, the call was transferred by extension 300 (which has the name ATTENDANT).
80000mfh08-01.qxd 12/10/04 3:20 PM Page 184 Trunk (Line) Queuing and Callback When all outside lines are busy, Line Queuing lets you wait in line for a line to become free. — Line Callback will Line Queuing permits you to queue (wait in line) on hook for a busy line or line group to become free. The system will connect you as soon as the line is available. You do not have to manually retry the line later.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 185 Trunk (Line) Queuing and Callback To queue for a busy line: 1. Press line key for busy line. OR Press and dial the line’s Direct Line Access code (e.g., 101 for line 1). 2. 3. Dial ; do not hang up. When the line becomes free, you automatically connect. When you hear dial tone from the line, you can place your call again. To leave a Line Callback for a busy line: 1. Press line key for busy line. OR Press and dial the line’s Direct Line Access code (e.g.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 186 User Programmable Features Set up your telephone to The User Programmable Features allow you to customize your telephone to work just the way you requirements.. want. You’ll no longer have to rely on your System Administrator or Communications Manager to set up your phone.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 187 User Programmable Features User Programmable Features To program a feature, press # and the feature’s code. For example, to enable incoming Paging, press # and dial V P Y, then SPK to hang up. By default, Call Forwarding Clear All, System Speed Dial, and Time and Date are only available to the attendant.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 188 Voice Mail End the frustration of missed calls, inaccurately written messages and telephone tag. Your system may use an IntraMail, UltraMail, or NVM-Series Voice Mail with Automated Attendant system. Voice Mail provides comprehensive voice messaging capability as well as a sophisticated Automated Attendant, including: ● Automated Attendant Automated Attendant automatically answers your system’s incoming calls.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 189 Voice Mail ● ● ● sation. (Check with your Communications Manager to see if you have Conversation Record capability.) You can also have Conversation Record keys for a co-worker’s mailbox. While on a call, you can press the key to record your conversation directly into the corresponding mailbox Personal Answering Machine Emulation You can have your idle telephone emulate a personal answering machine.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 190 Voice Mail Calling Your Mailbox To call your mailbox: Your MW key and Ring/Message lamp flash fast when you have new messages in your mailbox. 1. Press VM00 or V-MAIL 00 . OR Press OR 2. 3. . Press , then dial the Voice Mail master number (e.g., 700) followed by your mailbox number. Your mailbox number is normally the same as your extension number.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 191 Voice Mail Leaving a Message To leave a message in the mailbox of an unanswered extension: The extension you call can be busy, in Do Not Disturb, or unanswered. 1. or MSG . The Voice Mail system will prompt you to leave a message. Press Forwarding Calls to your Mailbox To activate or cancel Call Forwarding: 1. 2. Press OR and dial . Press PGM + CFWD .
80000mfh08-01.qxd 12/10/04 3:20 PM Page 192 Voice Mail Transferring Calls to a Mailbox To Transfer your active call to a mailbox: Method A 1. 2. Press . Dial the number of the mailbox to receive the Transfer (e.g., 301 for extension 301). This number can be your mailbox number (if you’re away from your desk) or a co-worker’s mailbox number. 3. Press 4. Press or MBOX . to hang up. Voice Mail will prompt your caller to leave a message in the mailbox you selected. Method B 1. Press . 2.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 193 Voice Mail Conversation Record To record your active call in your mailbox: Only one party on a call can use Conversation Record at any one time. This includes Intercom calls and Conference calls. 1. Press REC or your Voice Mail Record key. Your Record key lights green while your system calls your mailbox. Once recording begins, the key flashes fast and you hear the voice prompt, “Recording.” You can also have a Record key on your DSS Console.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 194 Voice Mail Dial or press ALL to forward all calls. OR Dial or press TRNK to forward just outside calls. Your DND key flashes. To cancel Personal Answering Machine Emulation at your 22-Button or 34-Button Telephone: 1. Press and dial Forwarding key. OR Press 2. 194 PGM , or press your Call + CFWD . You see: Dial , press , or press NONE to cancel forwarding. Your DND key goes out.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 195 Voice Mail To activate Personal Answering Machine Emulation from your Super Display Telephone: 1. Press and dial Forwarding key. OR , or press your Call Press PROGRAM + CALL FWRD . You see: 2. Dial or press ANS MACHINE . You see: Dial or press ALL to forward all calls. OR Dial or press TRUNK ONLY to forward just outside calls. Your DND key flashes.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 196 Voice Mail To cancel Personal Answering Machine Emulation at your Super Display Telephone: 1. Press and dial Forwarding key. OR , or press your Call Press PROGRAM + CALL FWRD . You see: 2. Dial , press , or press NONE to cancel forwarding. Your DND key goes out.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 198 Voice Mail Checking Your Messages To check your messages: 1. Press . You see: Number of MSG = n (where n is the number of new messages in your mailbox). Message Center Mailbox The Message Center key flashes fast (green) when there are new messages not listened to in the Message Center mailbox. To call the Message Center: 1. 2. 3. Press or lift the handset. Press the Message Center key.
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80000mfh08-01.qxd 12/10/04 3:20 PM Page 200 Voice Over Get through to a Voice Over lets you get through to a co-worker busy on a handset handset call — without call. With Voice Over, the person you call hears an alert tone folinterrupting their call. lowed by your voice. They can respond to you without being heard by their original caller. They can also easily switch between you and their first caller. co-worker busy on a Voice Over could help a lawyer, for example, waiting for an urgent call.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 201 Volume and Contrast Control Adjust the volume of your You can easily adjust the volume of your phone and the contrast of the display. The volume and disphone’s display contrast. play settings you make are “remembered” by the system in the event of a power down or system reset.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 202 Volume and Contrast Control 3. Press VOL. You see: 4. Press the key for the type of volume you want to adjust: – RING = Ringing – OFHK = Off-hook ringing – PAGE = Page announcements (incoming) You see (ringing shown): 5. Press or to adjust the selected volume. – The number to the right of the display indicates the current setting (1-7). To adjust the ringing, off-hook ringing or incoming Page volume at your Super Display telephone: 202 1.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 203 Volume and Contrast Control 3. Press the key for the type of volume you want to adjust: – RING = Ringing – OFF-HK RING = Off-hook ringing – PAGE = Page announcements (incoming) You see (ringing shown): 4. Press or to adjust the selected volume. – The number to the right of the display indicates the current setting (1-7). Contrast Control Press or while your 22-button or 34-button display telephone is idle to adjust the display contrast.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 204 Walking Class of Service Use your Toll Restriction Walking Class of Service allows you to temporarily implement co-worker’s phone. your Toll Restriction and Class of Service settings at a co-worker’s phone. You would normally do this to override dialing restrictions at a telephone. For example, if you are an executive with an unrestricted phone you can walk to any phone in the building, implement Walking Class of Service, and dial without restriction.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 205 Walking Class of Service 3. Enter your own extension number + . When entering an extension or PIN number: - CLEAR erases your entire entry. - LND backspaces over (erases) the last digit entered. At a 22- or 34-Button Display Telephone, you see: At a Super Display Telephone, you see: 4. 5. Enter your PIN number + . If your extension does not have a PIN number, turn to Entering or Changing Your PIN Number on page 96.
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80000mfh08-01.qxd 12/10/04 3:20 PM Page 207 Your Super Display Telephone 80000 - 71 CHECK CLEAR LINE 1 LINE 2 LINE 3 LINE 4 LINE 5 LINE 6 LINE 7 LINE 8 LINE 9 LINE 10 LINE 11 LINE 12 For Attendants: Key 11=Night Key Key 24=Operator Call Key Keys 13-24 are undefined for non-attendants in DS2000. ABC DEF 1 2 3 GHI JKL MNO 4 5 6 PQRS TUV WXYZ 7 8 9 OPER MW ICM FLASH DND DIAL MIC LND SPKR Keys 7-24 are undefined for non-attendants in DS1000.
80000mfh08-01.qxd 12/10/04 3:20 PM Page 208 NEC Unified Solutions, Inc. 4 Forest Parkway, Shelton, CT 06484 TEL: 203-926-5400 FAX: 203-929-0535 www.necunifiedsolutions.com *80000MFH08* 80000MFH08 December 10, 2004 Printed in U.S.A.
